Customer Service Week 5th - 9th October 2015
Two international speakers will join local experts to share their knowledge and expertise during a series of events designed recognise and celebrate the importance of great customer service within every organisation.
Why is customer service important?
- Because service is remembered long after price is forgotten. This insight from David Elliot, Managing Director at Voisins, is as relevant to every business as it is to his retail store.
- Because for your client, your customer service reflects your entire business so if your customer service is outstanding the likelihood is that your product will be too. Conversely if you give poor service people will assume you have poor products.
- Because by being courteous, helpful and respectful you will show that you care and if you care about your customers they are more likely to be happy
- Because happy customers are repeat customers and they will tell their friends about you too
Through this programme of events our keynote speakers will share their knowledge and expertise on a variety of topics that will give you practical insights to improve the customer service in your organisation. All events are free to attend so sign up to:
Selling with Confidence, Monday 5th October, 18.00, The Royal Yacht
Calling all sales people! Whether you are new to the job or have been selling for a while this training session will turn you into a sales leader by giving you more confidence to give your customers what they need and the critical ingredients for making the sale.
Resilient Sales & Service, Tuesday 6th October, 9.30 - 12.30, West Centre, St Helier
Through workshops, discussion and hands-on practice exercises you will explore, develop and learn to:
Focus attention on behaviours, action and skills that build the service experience.
Understand behaviour and why people behave the way they do.
How your thinking can be the difference between delivering results or losing business.
It is particularly relevant for those people who work in a highly pressured environment who need to build rapport, close sales and deliver outstanding customer service and for HR & managers who are looking for new ways to boost engagement and the customer experience.
How Technology & the Internet are empowering your customer, Tuesday 6th October, 17.30, Digital Jersey Hub
Join our panel of speakers to discuss how technology is changing the way people make their buying decisions and the role that devices and platforms play in that process. You will hear how different companies are responding to these technology drivers to ensure that their customer service keeps up with the expectations of their empowered client base.
Engaging your Customer with a Brilliant Brand, Wednesday 7th October, 07.45, Pomme d’Or
Arriving in Jersey two days before the seminar in order to conduct an infield visual brand study, international speaker Martina Olbertova will use her findings to talk about practical tools and techniques that local businesses should be aware of to make their brand experience more meaningful.
TravelSolutions Customer Service Awards, Wednesday 7th October, 17.30, Pomme d'Or
Ten individual and four corporate Customer Service Awards will be presented to the individual or team who has gone the extra mile in delivering top quality customer service.
Building a business around your customer – A new banking model, with Chris Brindley. The Grand Hotel, 07.30, Friday 9th October
Widely described as a ‘disruptor bank’ in 2010 Metro Bank was the first high street bank in 150 years to be granted a new banking licence. As well as individual and corporate banking services, Metro Bank offers as a non-traditional approach to customers with high speed account opening, pet friendly policies and drive through services.
Chris Brindley joined Metro Bank in December 2011 as MD Regional Banking, with responsibility for ensuring that stores deliver an amazing experience attracting fans not customers. He is a leading advocate of community banking and aims to ensure that every Metro Bank store is at the heart of its local area.
Chris has over 25 years’ experience in the retail banking industry, and latterly also as a Business Director and National Sales Director for British Gas. He has led teams to achieve top awards in Sales, Customer Service, Employee Engagement.
Your Traders on the Sofa, Friday 9th October, Broad Street
Do you have a question about shopping in Jersey? Ever wondered what it is like behind the scenes in one of your high street stores? Do you have an idea that would make your shopping experience better? If you have anything you’d like to share with your local traders they will be sitting on the sofa waiting to chat.