How to survive and thrive during turbulence change and confusion

Mark Baker and Claire Boscq Scott

How to survive and thrive during turbulence change and confusion

ciChange is a not-for-profit forum for ideas and discussion, about all aspects of Change Management, including people, processes, teams and leadership. It is a place to share and exchange models, papers, ideas and information about change.

Jersey’s economy is going through significant structural change, there will be no bounce-back to the 1990s. We therefore need to re-think how we do business in the context of new technologies, global competition, social media and changing customer and business expectations. Mark Baker and Claire Boscq Scott are uniquely placed to advise businesses how to survive and thrive in a challenging market.

Print-outs of the presentation together with key references to management and change models, theory and case studies as well as CDP Certificates will be available for all attending.

Event Details

How to survive and thrive during turbulence change and confusion
Grand Jersey Hotel Tuesday 15th July 2014 7:45am to 9:15am

7:45am         Welcome and Introductions

8:00am         Mark Baker + Q&A Session 

Mark Baker is widely regarded as one of the worlds most sought after speakers, but that description barely scratches the surface of what he really delivers because he is a sales speaker, a Success & Mindset speaker and one of THE most inspirational Speakers’ you will ever hear in your entire life!

8:30am         Claire Boscq Scott + Q&A Session

Change your customer service into an unforgettable experience: Are you finding being in business in a small island a challenge?Do you think that the online businesses are becoming your main competitors? Would like you increase your footfall and your bottom line?

If you can answer yes to one of those questions then Claire can give you an insight into the secrets of your Customer Experience; from Mapping The Customer Journey, to Training , to Mystery Shopping and Market Research. She will inspire you to thrive and grow your profitability by providing your customers an UNFORGETTABLE experience every time they come through your doors.

Claire has more than 20 years experience in the Hospitality and Tourism industry, and has always been fully committed to standards, customer care, service delivery, service excellence and hotel management. She is winner of IoD Director of the Year 2014.

9am               Close


Contact Information

Twitter: @cichange

15 July 2014
7:45am to 9:15am
Grand Jersey Hotel

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