Administrator – Information System – JTC

Role Overview

To provide first and second line technical support to JTC employees across different locations. Managing IT service requests, troubleshoot hardware and software issues, assisting with the installation and maintenance of IT systems and applications. The role also includes the delivery of user training, documenting of IT procedures, and collaboration with other IT team members and vendors.

Main Responsibilities and Duties 

• Respond to and resolve IT helpdesk tickets in a timely and professional manner.
• Support and maintain Active Directory, Citrix, Office 365, SharePoint, Viewpoint, and other core IT systems and applications.
• Install, configure, and update computer hardware, peripherals, and software applications.
• Conduct user training sessions and workshops on basic IT skills, best practices, and security awareness.
• Maintain accurate and up-to-date documentation and knowledge base articles on common IT issues and resolutions.
• Work closely with other IT team members, developers, system administrators, and vendors to resolve complex issues and ensure smooth operations.
• Analyse service desk trends and provide recommendations to the IT Manager.

Essential Requirements

• Relevant qualifications in Computer Science, Microsoft, CompTIA, ITIL.
• Relevant experience in a similar IT support role.
• Excellent organisational, communication, and interpersonal skills.
• Ability to manage multiple tasks, prioritise effectively, and work independently.
• High degree of confidentiality and professionalism.
• Experience with service desk applications and ITIL methodologies.
• Familiarity with Citrix, Viewpoint, SharePoint, Mitel, and email filtering systems is an advantage.