Business Applications Support (BAS) Officer - JFSC

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Role Type:


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Company Name:

Jersey Financial Services Commission


Nancy Bougeard

Closing Date:

Monday 22nd April 2024

We supervise the island’s financial services industry for compliance with both conduct and prudential requirements, and under the anti-money laundering (AML), countering financing of terrorism (CFT), and countering proliferation financing (CPF) framework.


The JFSC is one of the few regulators globally to benefit from the Regulator and the entity Registrar operating under a single financial services commission.


The division supports the commission in operating as a highly effective regulator by providing the necessary data, information, collaboration tools and infrastructure technologies that support high levels of productivity, industry engagement and operational efficiency. Our activities underpin the commission’s strategic goal of harnessing technology and influencing the digitalisation of financial services in Jersey.


Team: Systems and Data

The Systems and Data team is responsible for targeting and exploiting synergies between the JFSC’s data, systems, regulated entities, and Registry customers to empower Jersey’s financial industry.


By providing our staff and customers with business-enabling data and systems that are easy to access, compliance will be easier for industry to achieve, and effectiveness will be easier for the JFSC to demonstrate – enhancing business integrity and supporting the JFSC in fulfilling its primary purpose.


Role: BAS Officer – Systems & Data (Permanent)

This role provides technical support for our business applications, ensuring their availability, reliability, and performance meet the standard required. You will be responsible for troubleshooting and resolving issues, managing system configurations, and collaborating with internal stakeholders to optimise application usage.


The successful candidate will play a critical role in ensuring seamless operations and deliver the following outcomes:

›Effective management of the configurations of the JFSC platform and collaborating with IT service providers to diagnose and resolve problems to minimize disruptions.

›Provide tiered technical support for business applications, including diagnosing and resolving user-reported issues promptly and effectively.

›Effective collaboration with developers (internal and external) and providing support to staff that resulting in technical compatibility across systems, quick resolutions of issues, and adequate the development, enhancement, and testing of JFSC business applications.

›Support the development and delivery of effective training programs to ensure users are proficient in the usage of business applications, providing ongoing support and guidance as needed.

›Prompt resolution of application and system issues that arises across the organisation.


You will add value to the organisation by:

Contributing to operational excellence by providing support to end users to ensure that processes and systems across the organisation are optimized, disruptions are minimal and issues are promptly resolved.


What will success in this role look like?

·End users’ satisfaction with the functionality, compatibility, and reliability of our systems

·Projects and enhancements are delivered on time.

·Continuous improvement and development in role.


An excellent opportunity to work within a dynamic technology team and develop a range of technical and interpersonal skills which will lead to potential career opportunities and specialisms as well as a good general understanding of finance and regulation.


The role will suit any individual with a proven track record of first level technical support within one or more disciplines in the technology sector, preferably within systems support, application development and/or data management and analytics.


If you are customer focused, enjoy solving puzzles and have abroad knowledge across a wide range of ICT systems, this may suit you.


An understanding of ITIL Foundation level and Service Transition, change management processes and experience in Microsoft Cloud Platform systems would be beneficial.

Working in the JFSC will enable you to join a team people who have purpose, passion, and pride. It offers the opportunity to work alongside people, who are passionate about maintaining Jersey’s position as a leading International Finance Centre with high regulatory standards.


This clarity on our purpose is incredibly motivating and we leverage our core values of: Excellence, Professionalism, Respect, Integrity, and Teamwork to deliver our work. Our people are proud of their work and their contribution to Jersey.


If you are looking to make a difference, have a unique working experience and contribute to a bigger picture, then think JFSC; a diverse team of people who put their hearts and minds into what they do and have some fun along the way!