Digital Account Manager

About Switch 
Switch is a digital-first full service agency. We’re a team of content creators, digital marketing experts, exceptional engineers, imaginative designers, storytelling wordsmiths and trusted advisors who share an obsession to create better everyday.
 

 
The Role
We are seeking an experienced Account Manager to work alongside the Digital Team in our Jersey office.
 
As a Digital Account Manager you would have the opportunity to manage a range of clients in diverse sectors and will oversee multi-channel projects.
 
You will be creative, strategic and collaborative, self-motivated in keeping your knowledge current and consistently recommend a best practice approach across a wide range of digital marketing channels and technologies.
 
About the Digital Team
The digital team is made up of expert web developers, UX designers and digital marketers. The web team is responsible for delivering innovative websites driven by UX. The digital marketing team is responsible for delivering intelligent data-driven digital strategies, executing innovative digital campaigns and expert SEO consultancy. 
 
We lead with curiosity and always aim for the best. 
 
 
Why Join Us
Digital drives us. We firmly believe that the people who work at Switch enjoy their jobs, working on great client projects and practicing their expertise with a strong and diverse group of people. We’re very proud of the team we’ve got here at Switch and equally proud of the working environment we’ve created. 
 
Our people are humble, intelligent, passionate and compassionate. We take our work seriously but not ourselves. Each and every member of the Switch team cares greatly about what they do and the people they work with. As a company, we strongly invest in our staff as we believe good people are worth keeping and growing with us. 

Key Responsibilities

• Supporting the Digital Director and digital team leads with the daily management of client accounts
• Scheduling and management of client projects, tasks and support tickets using our in-house scheduling software
• Monitoring and reporting on internal resource and capacity, responsible for ensuring both team members and clients are kept up to date on project developments, changes in scope, timings and budgets.
• Manage and develop a portfolio of existing client relationships, providing best-in-class, responsive client service and partnership
• Work closely with clients to assist in understanding and documenting their business, marketing and technical requirements and then to work with the Switch internal cross-functional teams to suggest and deliver appropriate solutions
• Continually look at ways to improve client satisfaction, communication, quality assurance and client retention

 
Your Skills

• A collaborative team player – essential
• Strong knowledge of Google Sheets and Google Slides – essential
• Minimum two years experience in account management or equivalent role – preferred
• Experience with project management and scheduling systems – preferred
• Relevant Business/Marketing, PR/Journalism or Maths/Science/IT degree – preferred 
• Experience with Google Analytics, Google Ads, Microsoft Ads, Social Media advertising, Mailchimp, WordPress CMS – preferred but not essential 

 
About You

• Commercially astute, proactive in identifying and suggesting opportunities to the team – essential
• Ability to work on several projects concurrently and to prioritise accordingly – essential
• Strong literacy, numeracy and accuracy skills – essential
• Strong communication and liaison skills – both written and verbal.
• Well-organised with exceptional attention to detail.
• Proactive, self-confident and self-motivated. Able to work with minimal supervision. 
• Open, honest and direct, is comfortable in giving and receiving constructive feedback.
• A love of all things digital, with an enthusiasm for multiple areas of digital marketing and an interest in learning more!

What We Offer

• A vibrant and passionate team of like-minded individuals
• In-house training and always-on support
• Competitive salary based on experience
• Generous holiday allowance
• Birthdays off
• Flexible and hybrid working
• A dedicated professional growth programme, including a professional development budget and attendance at off-island industry events.
• Office perks include: freshly ground coffee on demand, weekly team lunch, bacon roll Fridays, gaming consoles, and regular social events

We Celebrate Diversity
Switch is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We are an equal opportunity employer and believe that it takes a truly diverse workforce to create industry-leading experiences that inspire. We don’t discriminate on the basis of race, religion, color, national origin, gender, identity, sexual orientation, age, marital status, or disability status.