IT Field Technician - ProcessorCentre

Role Overview

For over 40 years, ProcessorCentre has been at the forefront of providing exceptional IT support and solutions to local businesses. We take pride in our close collaboration with clients, ensuring their ongoing success through innovative technology and dedicated service.

Main Responsibilities and Duties 

– Windows Server Management: Administer and maintain Windows Server environments, ensuring optimal performance and reliability.

– Office 365 Administration: Manage and troubleshoot Office 365 environments, including email, collaboration tools, and security settings.

– Network Configuration and Management: Set up, configure, and manage IT networks, ensuring seamless connectivity and security.

– Virus Troubleshooting and Remediation: Identify, troubleshoot, and resolve virus and malware issues, implementing proactive measures to prevent future occurrences.

– Windows Desktop Maintenance: Provide support for Windows desktop environments, including installation, configuration, and troubleshooting.

Essential Requirements

– Relevant Qualifications and Experience: Hold relevant qualifications in Computer Science, Microsoft, CompTIA, ITIL, and possess experience in a similar IT support role.

– Client Communication: Ability to effectively communicate with clients, including non-technical end users, translating complex technical issues into clear and understandable terms.

– Composure Under Pressure: Maintain a calm and professional demeanour, even when faced with challenging situations.

– Process Adherence: Follow established processes meticulously while also being capable of basic troubleshooting in situations where no predefined process exists.

– Team Collaboration: Be an enthusiastic team player, ready to contribute to a diverse group of talented professionals.

– Professional Presentation: Ability to dress smartly and present oneself professionally when interacting with clients.