Salesforce Developer/Administrator

Kiya.ai (Formerly Infrasoft Technologies Jersey Limited) wishes to recruit a Salesforce Developer/Administrator to join their managed services team in Jersey to own all technical aspects of Salesforce.com such as data quality, platform hygiene, systems maintenance, notification announcements, and environment refresh.

Please note that this role is based in Jersey for one year and will then relocate to our offices in Mumbai.

Roles and responsibilities include:

Manage Salesforce.com support requests and any escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.

Collaborate with product owners, business stakeholders, and SMEs to support major project roll-outs and troubleshooting for end-users issues.

Manage configuration of all new and existing Salesforce.com features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, reports, dashboard and other 3rd party applications.

Proactively identify opportunities to leverage Salesforce.com in innovative ways to improve existing business processes and support an organisation scaling at a rapid pace.

You will gather and document requirements, design and document technology solutions, and implement configuration-based changes.

• Configure and customise systems like SFDC and knowledge of DevOps processes (i.e. github,jenkins)
• Experience with a Salesforce.com implementation, including building and updating custom objects, fields, formulas, validation rules, flows and workflow rules, apex classes and handling integrations with other systems
• Code, test, debug, document, and deploy software solutions according to best practices
• Handling calls and emails from customers and ensuring prompt acknowledgment of issues, and providing regular updates
• Ensuring issues are tracked appropriately & closed within the SLA timeline
• Working with external teams and QA to ensure that issues are resolved, and fixes deployed, in a timely fashion
• Hands-on experience on writing SQL queries
• Troubleshooting technical issues
• Speaking to customers to quickly get to the root of their problem
• Talking customers through a series of actions to resolve a problem
• Providing timely and accurate customer feedback
• Maintaining suitable deployment-specific support documentation
• Following up with clients to ensure the problem is resolved
• Attention to detail and good problem-solving skills
• Excellent interpersonal skills
• Good written and verbal communication