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SOC Support Technician

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Tiana Clarke

Closing Date:

Tuesday 24th May 2022

We are looking to recruit a SOC Support Technician based in Jersey working 37.5 hours per week.

The purpose of this role is to shorten the duration of network faults and provide support services to our Enterprise customers. This is achieved through championing the needs of affected enterprise customers, professional and one team behaviours and following Sures Event and Incident management processes. The successful candidate will be responsible for ensuring incidents, problems, changes and customer requests are resolved efficiently and correctly across all CIIM networks and infrastructure that the SOC have responsibility for monitoring and supporting. The successful applicant will form part of a dedicated team working on a 24×365 shift rota.

As well as portraying the way we do things; We work together as One Team, We strive for Customer Satisfaction, We are Reliable, We have a Passion for Technology & Learning and We are Community & Sustainability Focused, candidates must be a technically skilled and highly motivated individual with strong analytical and problem solving skills. Good verbal and written communication skills are essential for the role as well as strong customer service skills. Ideally, the candidate will have customer service experience within an operational environment working on IT networks, infrastructure, data centres and associated services. The successful candidate must be educated at GCSE level with good pass results, however, an ITIL or other IT qualifications are desirable.