Articulate, proactive, focused Technology professional with proven expertise in IT Support/Analysis. Performance orientated and holds customers, employees and organisations in highest esteem, able to work independently and as part of a team cohesively. Excellent knowledge of a wide range of operating systems, hardware and software. Able to play a key role in diagnosing technical issues to ensure that quality solutions meet business objectives and requirements. Ability to prioritise high workloads, organise and present complex solutions clearly, accurately within tight deadlines. Very adaptable with experience of working in a wide range of environments with the ability to quickly learn new skills and knowledge. Highly competent and technical. I am seeking to build a career in a progressive organisation and face new challenges.
Present Job - Providing escalation point troubleshooting and 3rd line support working for one of the largest global risk consultancies. • To support and manage the Microsoft EMS Suite. • McAfee EPO Console Management • Working with Cloud Technologies such as Azure, O365 and Microsoft ATP. • Group Policy and Intune Management • Azure Conditional Access • Management of the SCCM Environment • Management of Quest Active Roles Environment
Providing 3rd line support working for one of the largest global construction consultancies. • To support and manage the Microsoft EMS Suite. • Working with Cloud Technologies such as Azure, O365 and Microsoft ATP. • Configuring and implementation of Intune Policies • Cloud Security Administration • To work as part of the Technical Operations Team, providing support and management of computer devices, change control and operating systems. • Assist Site Support Teams and Business Change Teams in technical project work. • Diagnose, troubleshoot and resolve hardware and software issues. • Service Matter Expert – work on underlying issues and help to provide solutions and feed back into the Service Desk Team therefore growing the knowledge of other team members. • Provide knowledge transfer sessions to key individuals in the business on new technologies. • Liaising with external companies and 3rd party suppliers. • Projects worked on: Implementing Bitlocker to Go, Migrating Symantec AV to Windows Defender ATP, Windows 7 to Windows 10 Migration, Implementing Co-management and O365 Security Solutions such as ATP Anti Phishing.
• AZ-900 Azure Cloud Fundamentals 2019 • CompTIA Network+ June 2017 • Microsoft MCSA Windows Server 2012/R2 70-410 June 2016 • CompTIA A+ Certification May 2014 • Advanced Level Apprenticeship in IT Application Specialist March 2014 • EDI Level 3 Diploma in IT User Skills March 2014 • BTEC National Diploma Merit in Creative Media Production (Games Development) June 2011