Making AI Simple: Local firm wants to demystify conversational AI for Jersey SMEs

Posted: 18/08/2023

Blue Llama announces the launch of its new AI Chatbot Service – designed to help local SMEs harness the power of Artificial Intelligence.

Blue Llama, a leading digital agency in Jersey, is excited to announce the launch of its new AI Chatbot Service designed to help local SMEs harness the power of Artificial Intelligence (AI) to help communicate with their customers and boost business productivity.

Many local businesses have their head in the sand when it comes to understanding the benefits of AI, thinking access to the technology is reserved only for large organisations. Blue Llama believes that AI should be accessible to any company wanting to communicate efficiently with their customers.

Business Benefits of AI Chatbots
The new AI Chatbot service being offered by Blue Llama harnesses ChatGPT, a state-of-the-art language model. ChatGPT can be fed information about a client’s products and services using sources such as web pages, documents, videos and knowledge bases.
Armed with this information a customer can then interact with the chatbot to get answers to questions in a conversational and factual manner as if interacting with a human. Whether it’s a potential customer seeking information about a service, a new customer that needs onboarding, or a new employee needing guidance on internal processes; these chatbots can provide instant, accurate, and human-like responses. By enabling AI to manage this admin role, valuable team members are then freed up to focus on their job in hand.
The chatbots can be added to a customer facing website, an internal intranet or knowledge repository or even channels such as WhatsApp, Slack or MS Teams.

Benefits to AI Chatbots include:

Improved Customer Experience: Chatbots provide instant 24/7 responses, satisfying the demand for quick information.

Increased Efficiency: Automating routine inquiries allows staff to focus on more complex tasks, enhancing productivity.

Cost-Effective: Offering support without human intervention reduces labour costs.

Scalable: Suitable for businesses of all sizes, including SMEs, Non-Profit Organisations, and larger corporations.

A Vision for the Future

Phil de Gruchy, Managing Director of Blue Llama, commented on the launch, “We want to help business owners understand how they can fit AI into their business. There’s a misconception that this technology is just for big business. Our goal is to demystify AI and showcase its potential for SMEs and NPOs right here in Jersey.”

Blue Llama’s initiative is not just about introducing a new product but about educating the local business community on the potential of AI. The company is also working on a public AI chatbot products designed to provide Islanders with easy access to essential information.
Interested in discovering how AI can advance your business? Blue Llama offers a free 30-minute consultation.

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