We are looking for an ambitious and commercially minded person to join our client services team.
The agency
TPA is the largest full-service marketing and digital agency in the Channel Islands. We work with a broad range of clients, from airlines and banks, to charities and escape rooms, so no day is ever the same.
TPA is a member of the IPA (Institute of Practitioners in Advertising), and we encourage our team to complete their courses to help develop their skills and grow their careers with us.
The role You will lead a set of key client accounts within the agency ensuring that they are profitable and growing. You’ll take responsibility for the delivery of quality creative work that meets the client’s needs and addresses their business problems. You’ll be a champion of the agency’s work and have the ability to lead and inspire others inside and outside the agency. You’ll regularly be involved with pitches for new business, and be expected to approach these with both a creative and commercial mindset.
Responsibilities
- Leading client accounts within the agency, with overall responsibility for developing the client agency relationship.
- Working with the strategy team to interrogate client briefs, by challenging and asking questions, to develop communications briefs that meet business needs in an effective and accountable way.
- Presenting and selling this effectively to clients.
- Ensuring the profitability and growth of client accounts.
- Identifying, developing and converting new business opportunities with existing and future agency clients.
- Negotiating contracts and fees with Clients and client procurement personnel.
- Managing the work, performance and professional development of team members, for example their appraisal and making sure that the agreed actions from this review are carried out by the appraiser and the agency.
- Leading and inspiring those outside of the core team, including creative teams and those in other agencies working on the same account.
- Reporting key financial and team data to the agency’s senior leadership.
- Maintaining a detailed awareness of relevant market trends affecting your accounts, and developments in the wider advertising and communications industry.
- Updating agency systems such as Google Drive and maintaining up to date client account information.
- Preparing materials for pitches and attending these meetings.
Why TPA?
- The largest creative agency in the Channel Islands with on-going training and career development opportunities
- Annual bonus scheme
- Creative & lively office environment
- Flexible working
- Involvement with the local community through both charity client work and TPA sponsorships
- Strong working connections with the local creative community
- Gain insight into clients across industries, scales and geographies
- Work closely with and learn from other teams across web, print, video, designers and more.
- Health insurance
- Regular socials