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Remote Jobs

Remote working offers endless job opportunities. Browse remote jobs available now in digital and tech.

Software Development

  • Software Engineer
    Deputy
    MISSION? “THE WHY”
     
    As a Software Engineer, you will be working closely with your peers, product, design and leadership to build amazing products and features for the Deputy platform, delivering services and products to millions of users and businesses from small & medium to enterprise.
     
    You wake up every morning knowing with confidence that the work you do, from the user facing experiences to the backend APIs are being used to power 100,000s of workplaces and the livelihood of 1,000,000s of users worldwide.



    Responsibilities “THE WHAT”
    • Design and implement software solutions -- with consideration to high performance, high quality systems and applications using modern industry best practices
    • Align with our Design, Engineering and Product principles to build product & technical solutions that drive customer value with quality and performance
    • Encourage innovation and foster an environment of continuous improvement
    • Engage in technical discussion of solutions and product ideas through documentation, design reviews, pair programming, code review and technology discussions



    Who you are “THE HOW”
    • You are a skilful engineer with high standards, passion for quality and a few years of experience under your belt.
    • Solid computer science fundamentals: algorithms and data structures.
    • Language agnostic, have experience in a few languages. We use Golang, PHP, Javascript
    • Expertise in API design (REST & RPC)  and its frameworks. We use protobuf, gRPC, OpenAPI
    • Experience with building service oriented architecture, microservices, and modern techniques and tools around it. We use Docker, ECS, Lambda, SQS, Kinesis, etc
    • Experience in a few persistence, storage and caching mechanisms. We use MySQL, Redis, DynamoDB, S3, etc
    • Understanding of what it takes to build reliable, scalable and resilient systems using modern best practices, e.g: Caching, monitoring, tracing, eventual consistency, queues, load balancing, circuit breaking, etc.
    • Exposure to Classic & Modern JS frameworks as well as the browser ecosystem. We use jQuery, Mustache, Backbone, LESS/SASS, Vue, WebSockets, Local Storage
    • Experience with modern build, techniques, architectures and practices. We use AWS, ECS, Lambda, Docker, Jenkins, etc
     
  • Senior Full Stack Software Engineer
    Cerego

    About Us

    Cerego is building an educational technology company and changing the way people learn. Our adaptive learning platform measures and improves how people learn and how they are able to reach their full potential.

    We are creating personalized learning and training experiences for our partners—who include publishers, online course providers, innovative academic institutions, businesses, and technology companies—that help people acquire and retain knowledge more efficiently. We’re technologists, designers, and engineers who are transforming the learning experience for everyone and pursuing our work with imagination and resourcefulness.

    Join this growing company with 1M+ learners to be a valuable part of a great team and make a visible difference.

    The Position

    We’re seeking a Senior Full Stack Software Engineer to join the Cerego team. We're fully remote, with many of us based in the SF Bay Area, and are open to candidates from anywhere! The ideal candidate will be interested in working up and down the web stack, being product-focused, and architecting and implementing new features for our web app. We use Ruby on Rails for our API and React/AngularJS for front-end.

    In this position, your software development expertise will assist in successfully building new features and improving our product. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment. This role will include front-end, back-end, and some infrastructure.

    Requirements


    Required Qualifications

    • 5+ years of experience in software development
    • Familiar with common best-practice software design patterns and principles, such as object-oriented programming, event-based programming, and proper data structure usage
    • Experience creating and maintaining testable, scalable API endpoints - especially with common backend web frameworks like Ruby on Rails
    • Experience with modern, engaging, and accessible front-ends to drive improved outcomes for clients - especially with common JavaScript frameworks like Angular or React
    • Willingness for pairing and collaboration on software development, feature implementation, and follow-through
    • Ability to gain an understanding of the infrastructure needed to host and deploy new features
    • Lifelong learning and interest in education
    • Excellent written and verbal communication skills
    • Proven ability to excel both in a team and individually

    Nice to Have

    • UI/UX experience, product focused thinking - ability to iterate and plan for new features

    Benefits

    Benefits:

    • Full Health benefits (e.g. medical, dental, health and vision Insurance)
    • 401k

     

     

  • Senior Software Engineer, Data
    LimeBike
    Lime operates electric scooters and bikes, but our mission is larger. We believe in transforming cities through green, affordable, and accessible transportation for everyone. Headquartered in San Francisco, USA, we operate in more than 120 cities in 31 countries, with plans to expand responsibly. To do that, we need great people.
     
    We are currently looking for a Senior Software Engineer, Data.



    What you'll do:
    • Design and implement our data models for optimal storage and performant retrieval to meet critical product and business requirements
    • Own at least one data content area and build data pipelines for analytical and algorithm needs
    • Ensure all data systems i.e. our central data warehouse, data lake, ETL, and realtime processing) uptime satisfy business requirements
    • Democratize data within the organization by formulating and enforcing best practices across teams
    • Embrace your role as a founding member of our data infrastructure team



    About you:
    • 4+ years relevant industry experience
    • Degree in Computer Science or equivalent areas
    • Experience with large-scale data warehousing architecture and data modeling
    • Experience working with big data technologies e.g Snowflake, Airflow, Kinesis, Kafka, Spark, Flink
    • Working knowledge of relational databases (SQL)
    • Demonstrate the ability to analyze large data sets to identify gaps and inconsistencies in ETL pipeline and provide solutions for pipeline reliability and data quality
    Lime is an Equal Opportunity Employer, but that’s only the start. We want people with different backgrounds, abilities, identities, and mindsets to join us—not just to do great work, but to build a better, more representative world.
  • Fullstack Engineer
    Loom
    About Loom:
    Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.
     
    Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.
     
     
    The Role:
    Loom is looking for engineers to propel the next iteration of our creation and collaboration tools forward. As a company, we are looking to accelerate information flow between every member of the global workforce. Be it making Loom's video creation tools faster or more delightful, or surfacing the right content in a shared team library to the right audience, you will be building the base of how Loom functions as a workplace communication tool. 
     
     
    Responsibilities:
    • You will build a beautiful, snappy, and native-feeling UI experiences across all of our product teams from video creation to enterprise.
    • You will optimize and set new standards for application-level tooling to measure product stability and speed.
    • You will build product features end-to-end: through conception, exploration, iteration, maintenance, and polish.
    • You will own the features that you build and become the domain expert on those areas within the organization in time.
    • You will collaborate with Product, Design, and Infrastructure to build features in support of the product strategy.
    • You will help with interviewing other talented engineers that want to join Loom.
     
    What We're Looking For:
    • 4+ years of professional JavaScript experience.
    • 2+ years of ReactJS (or similar) experience.
    • Passion for productivity tools and supporting power users.
    • Great design intuition and user empathy.
    • Passion for UI fluidity and performance.
    • Ability to readily learn most technologies on-the-go.
    • Ability to thrive in an ambiguous environment with a high degree of autonomy.
     
    Perks at Loom:
    • Competitive compensation and equity package
    • 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
    • Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
    • Healthcare reimbursement (for International employees) 
    • Life insurance
    • Long-term disability insurance
    • 401(k) with 5% company matching
    • Professional development reimbursement
    • Mental health and wellness reimbursement
    • Gym reimbursement
    • Unlimited PTO 
    • Paid parental leave
    • Remote work opportunities 
    • Yearly off-site retreats (this year was in Barbados)

     

    SF office perks

    • Daily lunch on-site
    • Unlimited snacks & drinks
    • Remote week every other month
     
    Remote-specific perks
    • Home office & technology reimbursement
    • Co-working space reimbursement 
    • New-Hire on-boarding in San Francisco (optional)
     
    Loom = Equal Opportunity Employer:
    We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.
     
    We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
  • Senior Full Stack Engineer
    WithMe Health
    The Role:
    WithMe is looking for a Senior Full Stack Engineer to join our Application Engineering team. The ideal candidate will have an advanced knowledge of software engineering principles and experience in building API’s utilizing distributed architecture paradigm. You will join a team which is responsible for building robust, intuitive APIs and front end applications for displaying and managing our data. As a Full Stack Engineer you will be responsible for architecture, design and development of features that allow our pharmacy guides and members to interact with our data and insights. Our tech stack leverages modern technologies like AWS, Kafka, Cassandra, ElasticSearch, ReactJS, ReactNative, Docker, Kubernetes, Jenkins.
     
    This position is fully remote anywhere in the US or onsite in San Mateo.



    Responsibilities
    • Design, develop and maintain our REST APIs, front-end web applications, and native apps
    • Design, build, and iterate on interfaces, with a strong sense of the entire user experience
    • Participate actively in high level system design, technology selection and code quality assurance
    • Develop and deploy streaming microservices that enrich the raw data with knowledge and models
    • Work with stakeholders to rapidly iterate on your initial designs based on user research and feedback
    • Work with larger engineering teams to integrate your new innovations into existing workflows and tools as they mature
    • Work closely with a team of like-minded engineers passionate about writing quality code and building engaging experiences for our pharmacy guides and membersImprove the code quality using continuous integration, automated testing and code reviews
    • Keep abreast of latest complementary programming languages, development methodologies, user interface design techniques, and database tools



    Qualifications and Experience
    • 5+ years or relevant focused program
    • Expert in building delightful, intuitive, scalable APIs in any language/framework (e.g python, node.js, .net core)
    • Deep experience with ElasticSearch and NoSQL document store
    • Experience in contributing to Front-End apps in a modern JavaScript framework (Angular/React/React-Native) and excited to work across the entire stack whenever possible
    • Experience on Cloud Technologies especially AWS
    • Passionate about code quality (including reviewing other people’s code), readability, and unit testing
    • Loves python, or is excited about learning it
    • Excellent quantitative, analytical and communication skills
    • Working knowledge of databases such as Cassandra, MongoDB, PostgreSQL
    • Healthcare experience dealing with complex datasets; Claims, EHR, Labs, Genomics, etc is a plus
    • Experience with Healthcare Information exchange standards like HL7, X12 EDI, FHIR, etc  is a plus
    • Startup experience
    There are many reasons to come work for us but we’ll just list a few:
    Highly competitive pay
    100% employer-paid health coverage for you; 80% employer-paid health coverage for your dependents
    401(k) plan eligible day 1
    One Medical membership
    Paid life insurance8 weeks’ parental leave for primary caregiver
    Flex spendingResults-only work environment
    Generous vacation policy 
     
    WithMe Health is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at legal@withmehealth.com. 
     
    WithMe Health’s commitment to diversity and inclusion honors and respects people from different backgrounds, experiences, and perspectives both within our workforce and for the people we serve. By using a cooperative and compassionate mindset, our goal is to narrow the disparities in healthcare and to improve patient health for all people.

     

  • Client Solutions Engineer
    Wallaroo Labs
    The Role

    We’re hiring for an experienced software engineer excited about joining a small, dynamic startup passionate about data engineering and distributed systems. As a solutions engineer, you will gather requirements from clients, propose solutions matched with existing Wallaroo technology, iteratively develop solutions with client input, and provide ongoing support. Your work will directly impact Wallaroo Labs' success by delivering value to clients and developing internal processes that make it easier to scalably deliver value in the future.

    About You

    You have a track record of high-quality software development, and experience working directly with clients, whether external or internal. You have taken an active role in documentation and process development. You thrive in an environment where the long-term goals remain stable but day-to-day needs may change quickly. You are able to work with a diverse range of people, you are committed to continual learning, and you value sharing your knowledge with the team. Our team is distributed across the world, so we're looking for strong communicators who are self-motivated and able to work both collaboratively and independently.

    A “Typical” Day

    You may never experience a "typical" day, but on any given day you will do some of these things:

    • Meet with clients to discuss their needs.
    • Meet with members of the platform engineering team to discuss existing Wallaroo technologies and devise new technologies to solve client problems.
    • Meet with other members of the solutions engineering team to discuss current projects and define and refine processes to improve our ability to deliver solutions.
    • Implement client solutions in Pony, Rust, and Python.
    • Automate infrastructure.
    • Write user documentation.
    About Us

    For information on our engineering values, please visit wallaroolabs.com/engineering-values.

    Wallaroo Labs wants to enable organizations to harness the power of data to realize their boldest ideas, much faster, and with greater efficiency than ever before - all without any data engineering.

    Our goal is to deploy and operate high-performance computing infrastructure so customers don't have to. That’s why we’re building next-generation tools like Wallaroo, a highly efficient stream-processing engine that scales to volumes that traditional big data solutions can’t.

    Our technology runs as a service inside a client’s own environment, whether in any cloud, on- premise, or at the edge, and plays nicely with modern data, messaging analytics, and machine learning ecosystems.

    We believe this is a $40B+ market opportunity and we aim to take a good chunk of it. We’re a seed-stage company that’s raised $6M from some of the best enterprise software investors in NYC, and we’re looking for dedicated people to grow our team and our business, enhance our culture and contribute great ideas.

    We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Back End Engineer (C#)
    Modus-create

    Hello! Are you ready to Work from Home and transform your career?

    We're looking for a Back End Engineer to join the engineering team at Modus. Want to help our client’s build awesome solutions to accomplish their goals and vision? Are you interested in working from home with some of the best talent on the planet? Then keep reading.

    About You

    You love building great software. Your work could be supporting new feature development, migrating existing features, or creating APIs. You will support  backend development. Our clients tech stack is Angular 2+, .Net Core, WebAPI, Entity Framework, MS SQL, in addition to Webforms.  We use modern tools, which means you’ll have the opportunity to work with software like Webpack, Redux, Apollo, Styled Components, AWS and other cloud platforms, and much more. 

    You have worked with teams before on large and demonstrable projects. You understand Agile software development, DevOps practices, and can work closely with QA teams to optimize your code.  

    You relish creating high quality code from the comfort of your own home. Your engineering projects will focus on understanding customers' needs and translating those needs from product specifications into functional, production ready code. You'll have the opportunity to ship code daily that will be used by customers.

    You love learning. Engineering is an ever-evolving world. You enjoy playing with new tech and exploring areas that you might not have experience with yet.  You are self-driven, self-learner willing to share knowledge and participate actively in your community.

    Having overlap with your team is critical when working in a global remote team. Modus requires all team members to overlap with EST morning hours daily. In addition, reliable high speed internet is a must.

    Things You Might Do

    Modus is a fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

    • Give back to the community via open source and blog posts
    • Travel and meet great people- as part of our remote-first lifestyle, it's important that we come together as needed to work together, meet each other in person and have fun together. Please keep that in mind when you apply.
    • Teach and be taught: Modus creates active teams that work in internal and external projects together, giving opportunities to stay relevant with the latest technologies and learning from experts worldwide
    • Interact directly with internal and external clients to represent Modus and its values

    Why Modus Create:

    Our Benefits may vary according to the Country you are located in, so please reach out to our recruiter in case you have any questions.

    If you become a contractor we offer:

    • Competitive compensation
    • 100% Remote work (could vary according to the client's needs)
    • Travel according to client's needs
    • The chance to work side-by-side with thought leaders in emerging tech

    Do you have what it takes? Apply today!

    About Modus

    Modus Create is a digital product agency that accelerates digital transformation. We use high performing small teams, emerging technology, and “new school” product development tools and methods to accelerate business outcomes. We support our clients across four core delivery areas: business and product strategy consulting, customer experience, cloud services, and Agile software delivery. 

    Driven by a team of world-class talent, we have been recognized by the Inc. 5000 list of fastest growing private companies 5 years in a row, the Washington Business Journal list of Fastest Growing Companies in the Washington, DC area two years in a row, and a top company for remote work by FlexJobs. We’re also an official partner to Atlassian, AWS, Cloudflare, GitHub, InVision, Ionic Framework, and Vue.js!

    Based on the model of an open source team, Modites work remotely, and are located across the globe. That’s allowed us to hire the best talent in the world, no matter where they live. Our highly collaborative, autonomous, and effective working environment is fueled by a team unified by a love of continuous learning. Our years of thought leadership including books, whitepapers, blog posts, conference and MeetUp talks, demonstrate our commitment to sharing what we’ve learned. 

    We encourage every Modus employee to do the same. Our company is a platform for the growth of our employees. Through working with our distributed team of experts on challenging projects, every person that joins the Modus team can expect to continue growing and learning every day. This is your chance to be part of building something great. 

  • (Senior) Engineering Manager
    Webflow

    Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for an engineering manager to help our Product Engineering organization achieve ambitious goals while cultivating an environment of excellence, care, and curiosity.

     

    About the role 

    • Location: San Francisco or U.S. remote
    • Full-time

     

    As a Senior Engineering Manager, you’ll:

    • Manage 1 or more product engineering teams, helping them to deliver new features and code improvements that scale our technology stack.
    • Facilitate the team development process, working closely with Product Management, Design, and QA leads.
    • Help shape company-wide processes and work with other Engineering Managers to continually evaluate how we can better support our reports and each other.
    • Hold 1:1s with each of your reports where you offer them a platform for growth, allow them to gain clarity, offer suggestions, listen to them, learn about them as human beings, receive feedback, and more.
    • Guide decisions and create an action-first environment where it's safe to fail as long as you learn.
    • Efficiently unblock your reports to provide as much fruitful autonomy as possible.
    • Provide feedback and radical candor designed to steer your reports toward meaningful progress and away from distractions, apathy, or a lack of purpose.
    • Guide your reports in their career and participate in performance evaluations.
    • Help your reports lead healthy and balanced lives.
    • Lead by example and embody the spirit of Webflow's mission and core behaviors.

     

    That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly. And this isn’t just a philosophical bent: we actually give you 4 hours a week (10% of the work week) to pursue passion projects related to Webflow. 



    About you 

    You’ll thrive as an engineering manager if you: 

    • Have experience managing agile engineering teams
    • Possess a deep understanding of Javascript and a proficiency with AWS/Cloud Services
    • Embody Servant Leadership and possess a hunger to amplify others
    • Have the empathy to deliver tough feedback respectfully with candor and kindness
    • Understand the technical architecture of complex web applications

     

     If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that meeting just 50% of a role’s requirements puts you in the running. 



    About us 

    At Webflow, we believe that our success will be defined not only by what we do — but also by how and why we do it. So, here is the Webflow “why” and our “how”: 

     

    Our dual missions — one for the world, one for us 

     

    1. For the world: To empower everyone to create for the web and spark an unprecedented wave of digital innovation.
    2. For ourselves: Lead fulfilling, impactful lives.

     

    Our core behaviors (how we act)  

    1. Start with customers
    2. Practice extraordinary kindness
    3. Be radically candid
    4. Move intentionally fast
    5. Just fix it
    6. Lead by serving others
    7. Dream big

     

    Our commitments to you 

    • We’ll pay you! This is a full-time, salaried position that includes equity
    • We’ll invest in your physical and mental well-being with health, dental, and vision benefits plus a monthly stipend for health and wellness expenses 
    • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
    • We offer flexible parental leave 
    • We give you a 5 week sabbatical after 5 years of service
    • We provide remote employees with the equipment they need to create a great work environment, plus a monthly productivity stipend 
    • We will offer you the support you need to help you grow as an impactful engineering manager and a human being 

     

    Ready to apply?

     

    If you share our values and our enthusiasm for empowering the world, we’d love to review your application!

     

  • Mid-Market Solutions Engineer
    Twilio

    Because you belong at Twilio

    The Who, What, Why and Where

    Twilio is enabling our customers to build the future of communications. The Twilio Solutions Engineer is a critical part of the sales team that is facilitating this communication renaissance.

    The Twilio Solutions Engineer is responsible for delivering the technical win at customer accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions, which results in customer success in the post-sale.

    The Twilio Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers.

    Who?

    Twilio is looking for a Solutions Engineer with a strong desire to work in a technical pre-sales role.

    • 5 plus years pre-sales experience selling complex, technical products.
    • Hands-on, high-energy, passionate, and creative problem solver with know how to get things done and ability to lead others to success
    • Excellent communicator and presenter able to gain audience confidence
    • Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
    • Previous software development experience in one or more of the following areas:
      • backend (Java, C#, Node.js, Python, PHP)
      • web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
      • Experience building with REST APIs
    • Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
    • Previous experience in Telecom, SIP, Contact Center, or Security is a plus.

    What?

    Twilio Solutions Engineers get to live our values every day.

    • DRAW THE OWL: Present creative new solutions that enable and inspire innovation  
    • WEAR THE CUSTOMER SHOES: Build and present Twilio product demos that showcase a deep understanding of our customer’s business and the problems they’re trying to solve
    • DON’T SETTLE: Keep asking probing questions and never stop learning new products and new technologies
    • EMPOWER OTHERS: Work alongside Twilio Account Executives through the pre-sales process to strategize and plan for deal success
    • BE BOLD: Don’t be afraid to take that big idea and run with it

    Why?

    Solutions Engineers play a major role in Twilio’s sales organization and are critical to deal success. The Twilio product suite is built for developers who are on a mission to build innovative communication products and technology. SE’s help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.

    Twilio customers often share common business challenges, but rarely share the same implementation requirements. Each company is unique when it comes to process, technology stacks, and skill. The Twilio Solutions Engineer owns the technical sales process to help demonstrate the best way to use Twilio products to achieve (and often exceed) their goals.

    Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unrivaled; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in employees dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.

    Where?

    This position will be located in Remote US-PST. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

    About us:

    Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. 

  • Back End Engineer (NodeJS, TypeScript)
    Modus-create

    Experience: Senior Level

    Hello! Are you ready to Work from Home and transform your career?

    We're looking for a Back End Engineer to join the engineering team at Modus. Want to help our client’s build awesome solutions to accomplish their goals and vision? Are you interested in working from home with some of the best talent on the planet? Then keep reading.

    About You

    You love building great software. Your work could be supporting new feature development, migrating existing features, or creating APIs. You'll have a primary focus on backend development in NodeJS, though may need to jump into the frontend from time to time. Our client’s tech stack is TypeScript, React, Node and AWS. 

    You have strong development experience working with large and demonstrable projects and passionate about the latest industry trends, innovations occurring in web based and RESTful products. You have great experience with Node, JavaScript, TypeScript, and AWS Cloud (mostly for backend). You have worked with modern ES6+ with grasp of functional programming basics (map, reduce, pure functions, etc.). You are familiar with 12-factor App design. You have experience with RDBMS, NoSQL, Serverless and Lambda, Cloud Native. It would be nice if you had experience of knowledge of Java or PHP, some ReactJS, CSS, HTML5 and Secure Coding Practices.

    You relish creating high quality code from the comfort of your own home. Your engineering projects will focus on understanding customers' needs and translating those needs from product specifications into functional, production ready code. You'll have the opportunity to ship code daily that will be used by customers.

    You love learning. Engineering is an ever-evolving world. You enjoy playing with new tech and exploring areas that you might not have experience with yet.  You are self-driven, self-learner willing to share knowledge and participate actively in your community.

    Having overlap with your team is critical when working in a global remote team. Modus requires all team members to overlap with EST morning hours daily. In addition, reliable high speed internet is a must and having a machine to work in that meets the following criteria:  Mac running Mac OS or a Windows machine running Windows 10Pro.

    Linux is required, one of the following: Ubuntu 14.04 LTS or higher, Red Hat Enterprise Linux / CentOS 6 or higher, Fedora 25 or higher, Debian 8.0 or higher.

    Additionally, as part of this role you will be expected to adhere to our customers information security requirements. This includes but is not limited to installing BitDefender endpoint security, provided by Modus Create on the machine you will be connecting to the clients network and systems with. BitDefender provides the following features: AntiVirus/AntiMalware, Intrusion detection systems, Blocking of Phishing/compromised websites, Full Disk Encryption (using native tools to the operating system), Disables external storage, Automatic patch deployment and Windows risk management.

    Why Modus Create:

    Our Benefits may vary according to the Country you are located in, so please reach out to our recruiter in case you have any questions.

    If you become a contractor we offer:

    • Competitive compensation
    • 100% Remote work (could vary according to the client's needs)
    • Travel according to client's needs
    • The chance to work side-by-side with thought leaders in emerging tech

    Do you have what it takes? Apply today!

    About Modus Create

    Modus Create is a digital product agency that accelerates digital transformation. We use high performing small teams, emerging technology, and “new school” product development tools and methods to accelerate business outcomes. We support our clients across four core delivery areas: business and product strategy consulting, customer experience, cloud services, and Agile software delivery. 

    Driven by a team of world-class talent, we have been recognized by the Inc. 5000 list of fastest growing private companies 5 years in a row, the Washington Business Journal list of Fastest Growing Companies in the Washington, DC area two years in a row, and a top company for remote work by FlexJobs. We’re also an official partner to Atlassian, AWS, Cloudflare, GitHub, InVision, Ionic Framework, and Vue.js!

    Based on the model of an open source team, Modites work remotely, and are located across the globe. That’s allowed us to hire the best talent in the world, no matter where they live. Our highly collaborative, autonomous, and effective working environment is fueled by a team unified by a love of continuous learning. Our years of thought leadership including books, whitepapers, blog posts, conference and MeetUp talks, demonstrate our commitment to sharing what we’ve learned. 

    We encourage every Modus employee to do the same. Our company is a platform for the growth of our employees. Through working with our distributed team of experts on challenging projects, every person that joins the Modus team can expect to continue growing and learning every day. This is your chance to be part of building something great. 

  • Software Engineering Manager
    Percona
    Percona is a respected thought leader in the open source community. We provide services and software for MySQL, MongoDB, PostgreSQL and Maria DB to open source users globally.
     
    Percona is remote-first and globally dispersed; we have 250 people in almost 40 countries. We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority; we provide funding for training, certifications, conferences and more. 
     
    Discover what it means to work with some of the smartest people in the industry, who also know how to have fun and are always willing to lend a helping hand. We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of experts.
     
    We’re looking for a Software Engineering Manager to join our platform team and help continue building out Percona Monitoring and Management (PMM) tool by leading the Client/Server team. PMM is a free and open-source client/server platform for monitoring and managing the performance of SQL/NoSQL based databases and servers or cloud instances.   The Software Engineering Manager will lead the team that will continue building our flagship product and partner with our SaaS team to help complete our Percona Platform. The Percona Platform will greatly enhance our ability to deliver additional value and features to our users without them needing to install as many local updates on our PMM Client/Server products and will offer added intelligence to our products. We’re looking for an experienced manager who can grow our distributed work from home team (staff and contractors). We need someone that has a background in developing efficient processes, selecting the right tools as well as ensuring a high pace of delivery and has a demonstrated track record of working across teams to ensure that vital information is not lost as complex development requirements span multiple teams. The Percona people are our most vital asset, so you should be someone that looks to continually invest in helping them be better every day.



    What You Will Do
    • Remotely build and manage a distributed team of 8-10 developers and testers ranging from experienced to very senior
    • Drive software delivery through championing team velocity, predictability, and accountability
    • Develop people through coaching, mentoring, and management support
    • Conduct regular 1:1, goal setting, and feedback conversations with direct reports to ensure team health and individual growth
    • Get your hands dirty! You should expect to spend at least 25% of your time contributing technically but won’t be expected to commit to work in sprints (maybe small stories, code reviews, architectural reviews, etc)
    • Work with development teams, product managers, product owners, and others to maintain high levels of transparency, efficiency, collaboration and set context with the team so they are empowered and equipped to make great business and engineering informed decisions
    • Continually find ways to improve processes and efficiencies through technology and automation
    • Ownership of teams results, building on the good and taking corrective action on the bad



    Your Experience
    • 2+ years of experience leading and managing development teams
    • Experience managing an agile engineering team that has been responsible for multiple products in an environment they are either shipped to end users or hosted as single Web/SaaS application (huge plus if you’d lead a team that delivered both)
    • Software Development experience is a must!  We use Go and React but you should have at least Java/Python/Angular/JavaScript or similar experience
    • A cross-team facilitator: working with other teams and figuring out how to get things running more smoothly
    • Knowledgeable about open source software
    • High level of organization with a proven ability to prioritize, manage, budget, and deliver on time
    • Excellent English communication skills both verbally and written
    • Experience in project management with the ability to decompose complicated projects into simple tasks, estimates and manage risks
    • Self directed with the ability to operate independently without needing everyday input
    • Maturity to build relationships and operate across the organization (not locked to only operate in the vertical chain)



    What Will Make You Stand Out
    • To truly stand out you should be passionate about leading software development and be able to point to the obstacles you’ve overcome to build amazing teams who in-turn deliver amazing software! Your attitude and aptitude are truly what will get you the role, with your past experiences landing you the interview. 
    Location:  Remote work from home anywhere however a large portion of the broader team is located in Eastern Europe 
  • Full Stack Software Engineer
    Cerego

    About Us

    Cerego is an educational technology company that changes the way people learn. Our adaptive learning platform measures and improves how people learn and how they are able to reach their full potential.

    We are creating personalized learning and training experiences for our partners—who include publishers, online course providers, innovative academic institutions, businesses, and technology companies—that help people acquire and retain knowledge more efficiently. We’re technologists, designers, and engineers who are transforming the learning experience for everyone and pursuing our work with imagination and resourcefulness.

    Join this growing company with 1M+ learners to be a valuable part of a great team and make a visible difference.

    The Position

    We’re seeking a Full Stack Software Engineer to join the fully remote Cerego team. Most of us are based in the SF Bay Area, but we're open to candidates from anywhere! The ideal candidate will be interested in working up and down the web stack, being product-focused, and growing within a productive engineering culture. We use Ruby on Rails for our API and React/AngularJS for front-end.

    In this position, your software development expertise will assist in successfully building new features and improving our product. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment. This role will include front-end, back-end, and infrastructure.

    Requirements

    Required Qualifications:

    • 2+ years of experience in software development
    • Familiar with common best-practice software design patterns and principles, such as object-oriented programming, event-based programming, and proper data structure usage
    • Experience creating and maintain testable, scalable API endpoints, bonus points for Ruby on Rails
    • Assist in the development of modern, engaging, and accessible frontends to drive improved outcomes for clients using front end frameworks, bonus points for Angular or React
    • Conduct pairing and collaboration on software development, feature implementation, and follow-through
    • Lifelong learning and interest in education
    • Excellent written and verbal communication skills

    Nice to Have:

    • Product-forward thinking with an eye for UI/UX

    Benefits

    Benefits:

    • Full Health benefits (e.g. medical, dental , health and vision Insurance)
    • Fully remote
    • 401k
  • Software Engineer, Growth
    Brex
    Brex is building the new global standard for financial services, starting with corporate cards. We are designing the product from first principles, enabling us to have unparalleled features and a seamless, modern experience for our customers. With backing from top venture firms and industry veterans such as Peter Thiel and Max Levchin, Brex is one of the fastest-growing startups to date, and we’re looking for someone to help scale the company with incredible people across the board. As a UI Engineer, you’ll work with marketing, design, and engineering to optimize our website for engagement, discoverability, and conversion. Based in New York City, our team is committed to creating a driven and diverse company with ambitious people from wide-ranging backgrounds.
     
    We’re looking for people with a strong background or interest in building products and tools, comfortable in dealing with lots of moving pieces, with a keen eye towards detail, and comfortable learning new technologies. Most importantly, you should be enthusiastic working with a variety of backgrounds, roles, and needs.
    Responsibilities:
      • Work with marketing and design to build a highly polished web experience that clearly lays out Brex’s brand and value proposition.
      • Run multiple experiments to optimize funnel conversion.
      • Build a responsive user experience across both desktop & mobile.
      • Maintain a component library of abstractions that allow us to quickly and easily push high quality content to our site.
      • Maintain the website’s server-side infrastructure to leverage search engine optimization for discoverability.
      • Build tools that allow non-technical teammates to quickly iterate on content and layout to ensure we have high conversion rates.
      • Uphold our high engineering standards and bring consistency to the codebases, infrastructure, and processes you will encounter.
    What We Value:
      • Taking an interest in growth, acquisition, and design, and being able to collaborate with those teams in non-technical terms.
      • Experience translating designs and interactions into code, and allowing others to do so with tools like CMS and A/B testing software.
      • Taking pride in working on projects to successful completion, involving a wide variety of technologies and systems.
      • An ability to coordinate work with stakeholders across different teams and ensure projects are delivered in time for product launches
      • Putting yourself in the shoes of your users, and creating an intuitive, delightful experience.
      • Holding yourself and others to a high bar when working with production systems.
      • Thriving in a collaborative environment, filled with a diverse group of people with different expertise and backgrounds (we currently have over 30 nationalities represented, with more than ½ the company working in a country different from the one they grew up in).
    Engineering at Brex:
      • We work in an environment where it matters to make the right design decisions the first time, and as a result, take on less technical debt than other companies.
      • We’re big fans of functional programming, especially given the effect of bugs in this space! We work closely with the Elixir community, and are always looking at increasing our open source contributions more broadly.
      • Product is a highly collaborative initiative across multiple teams. Engineers are expected to understand and have product input, designing systems towards our long-term product vision.
      • We'd rather have one strong, well-compensated engineer, instead of having 5 average engineers. Our customers are fine with fewer features, but are not ok with broken features.
      • We believe in two equal track career growths between senior individual contributors and managers. We want people to contribute where they feel most impactful.
      • We believe in small, accountable and autonomous teams of amazing people, eager to learn, teach and constantly improve our way of working.
      • People have a strong sense of ownership and accountability for what they’re building.  What we build today will be the foundation for dozens of other systems in the future.
      • We are very frank on discussing technical matters. If one disagrees with how things are being done, we encourage them to speak up and help us get to the truth faster.
  • Senior Backend Developer - Python
    Living Security



    Company Description

    Living Security helps organizations protect their sensitive data by reducing their #1 cybersecurity risk, human error. WE BELIEVE in security for the sake of the person. Computers will always augment human judgment, not the other way around. WE CREATE intelligence-driven security learning content that trains users to identify and react to current and emerging threats. WE DELIVER a meaningful experience, grounded in behavioral science, that is easy to understand and hard to forget.

    While we take our mission seriously, we have a lot of fun while executing! We believe our clients’ success equals our success and we think of ourselves as an extension of their team and align our goals with there’s. We're looking for someone who has a passion for our clients and a client-focused mindset for value-driven, strategic improvements to join our team.



    Job Description

    We are looking for a senior level backend developer with extensive experience writing production applications using major frameworks in Python and/or Java. The ideal candidate will have experience working in a startup environment. This is not a management or architect position. You will write code 99% of the time.

    As a senior developer you should have strong experience writing SQL, are familiar with NoSQL technologies, and know when to choose between the two. You must be able to work both within an ORM and outside of ORM technologies. You should have a strong understanding of REST. 

    Day-to-day you will be designing, documenting (Open API), and implementing restful APIs and providing support to various teams with applications in production. You will work almost exclusively with Python and Java. You will work heavily with Elasticsearch and should feel comfortable with it.

    Our products span both monolithic and microservice implementations. We are looking for someone who feels comfortable with both, has experience working in a cloud environment, and ideally has some serverless experience.

    You must have experience with unit testing frameworks, Junit, Pytest, Robot, etc.

    We are a series A funded startup. We often are racing to build features. Sometimes this will mean working long or odd hours.

    You will be a direct contributor to building out our engineering culture, best practices, tooling, and a direct contributor to the success of the company.

    This job is open to 100% remote within the US.

    Responsibilities

    • Build highly performant backend APIs

    • Participate in planning & requirements gathering

    • Design, build, test, and deliver customer facing features 

    • Write clean, testable code

    • Commit to and meet deadlines



    Qualifications

    5+ years of professional software development

    You can write complex SQL queries and understand normalization & denormalization. You can write raw queries.

    Professional experience building web apps with Java

    Professional experience building web apps with Python

    Professional experience with Elasticsearch. You can write raw queries

    Strong understanding of REST

    Strong cloud experience - AWS preferred

    Serverless experience desired

    Strongly autonomous. You are here to lead development not learn it.



    Additional Information

    Responsible PTO policy

    Flex-time

    Paid Holidays

    Health Insurance

    Job Type: Full-time

    All your information will be kept confidential according to EEO guidelines.

    Salary commensurate with experience

  • Software Engineer - Global Data Platform
    DataDog

    About Datadog:

    We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams.  We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.

     

    The team:

    How do you provide data to a real-time service that monitors hundreds of thousands of servers 24 hours a day? How do you ensure data correctness in the face of infrastructure failures and network partitions, in a high-volume, low-latency environment? What should the infrastructure look like when data may double in size or in throughput on short notice? If you think you have the answers, join us on the Global Data Platform team and help us ensure that we're providing reliable data, at scale, and quickly.

     

    You will:

    • Keep our datastores reliable, available and fast.
    • Respond to, investigate and fix issues, whether it’s deep in the Database code or in the client application.
    • Build tooling to minimize customer-facing downtime, and scale up resources on short notice
    • Protect and ensure the consistency of customer data.
    • Work with developers to design data models, and choose the correct datastores, to support orders of magnitude more customer data and traffic.

     

    Requirements:

    • You have a BS/MS/PhD in a scientific field or equivalent experience
    • You have a track record as an engineer in the operations of a large site
    • You value correctness and efficiency; you leave no stone unturned when diagnosing production issues
    • You handle infrastructure with code because automation lets you focus on the more difficult and rewarding problems
    • You have production experience with distributed datastores, e.g. zookeeper, cassandra, postgres, kafka, elasticsearch, redis

     

    Bonus points:

    • You have created tooling for, or submitted contributions to, an open-source data store
    • You are fully fluent in python, ruby or go

Customer Support

  • Prepress Support Representative
    Packlane

    Customer service is often taken for granted. “Just do your job,” they say. “That's what we're paying you for,” they say. Not here. At Packlane, we see it as an art form. Because great service—where details matter most, problems get solved (not deflected), and relationships are built—is magical. We know that without the right person representing us on the front lines, we don't stand a chance. Our customers come to us because they want the best for their business. And the best starts with you.

    What you'll do:
    • Show off your proficient, positive, and proactive personality in every communication with our customers—not just on email, but also on live chat where thinking on your feet is key.
    • Be a steadfast Know-It-All when it comes to order status, product info, technical issues, pricing and more. And if you don't know it all, you'll know how to track it down. Fast.
    • Keep our customers' accounts up to date, managing refunds or credits when necessary.
    • Interact with customers via our internal tools as well as our social media accounts.
    • Remember that part about solving (not deflecting) problems? Yeah, that.
    Who You Are:
    • A total go-getter. You're bored if you're not rapid-task-switching and you think in parameters. Nothing is more satisfying for you than Inbox Zero.
    • Confident. You're excited to be the face of Packlane to the other businesses who order with us. You're ready to share your personality, think critically, and problem-solve from start-to-finish. You're into video chatting with your coworkers, hopping on a phone call with customers when email or chat isn't a good fit, and you jump at the chance to collaborate with other teams at Packlane.
    • Detail-obsessed. You love to discover anything overlooked and live to aggregate the complexities. You plan the tough solutions and find it super rewarding to turn things around with worried customers.
    • Enthusiastic and patient. You look forward to being part of a fun, close-knit support team that leads the fun company culture at Packlane as beacons of diplomacy, friendliness, and responsiveness all the time, ever. A communicator at heart, teamwork and clarity keep you going when the work piles on.
    • Reliable. Accountable. Dependable. And all the other good -ables. You know what they are. 
    Required Technical Skills:
    • Print and design -- You're familiar with CMYK printing processes and Adobe Creative Suite (especially Illustrator!).
    • Project management systems like Trello and Jira (or similar)
    • Google Suite
    • Slack, including threading and emoji proficiency ;-)
    • Basic spreadsheets
    • Touch typing 65wpm or faster, with very few typos. Excellent grammar and consistent use of spell check.
    • Comfortable with fast use and rapid tailoring of Saved Replies and macros
    • Self-directed fast learner. We try new systems frequently.
    Nuts and Bolts:
    • Work from almost anywhere! This is a fully remote position.
    • Minimum required 15 hours per week, Monday - Friday, 5pm-8pm ET (2pm - 5pm PT)
    • Additional coverage available up to 20-30 hours per week during peak season
    • 1099 Part-Time Contract Hire
  • Multilingual Online Proctoring Agent- Italian
    PeopleCert

    PeopleCert is a global leader in certification industry. We certify professionals on highly valued methodologies and essential business skills.

    The Online Proctoring Agent is responsible for onboarding, monitoring and closing Online Proctored exams through the M2M and GoToMeeting collaboration platforms. This person resolves customers’ technical enquiries by handling inbound and outbound international calls, emails or chats to candidates for Online Proctored exams. The Italian speaking Online Proctoring Agent will work remotely.

    Responsibilities

    • Completes necessary training before onboarding candidates
    • Keeps up to date with customer service department Best Practices, procedures and guidance to deal with customer enquiries and improve customers’ satisfaction
    • Ensures that candidate validation is performed according to PeopleCert exam requirements and that Customer enquiries are dealt with in accordance with the performance and service standards prescribed by PeopleCert
    • Actively monitors the candidate at all times
    • Ensures that when non compliances occur, the exam is locked and the issue is escalated to the supervisor
    • Determines and resolves candidates’ technical issues prior or during the exam, through customized platforms, chat, phone or e-mails
    • Works effectively in a team environment and liaises with other teams, in order to get the job done and reach the best possible results

    Requirements

    • Passionate with Customer Service
    • Excellent knowledge of English (C2 level) and Italian (C2 level/ native)
    • Bachelor’s degree any discipline will be an asset
    • Excellent interpersonal, verbal, and written communication skills
    • Experience from a similar position will be an asset
    • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
    • Prior working experience in the certification of persons and/or training and exam fields would be consdidered an advantage
    • Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.

     

     

    Benefits

    • Work in an international, dynamic and fun atmosphere among young and smart people
    • Huge learning experience in using best practices and cutting-edge technologies.

     

    If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

    About PeopleCert

    PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

    Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

    Our offices in UK, Greece, Cyprus and Turkey boast a culture of diversity, where everyone is different, yet everyone fits in. Our commitment is to develop and maintain a workforce that reflects the very diversity of our customers and the communities in which we do business.

    PeopleCert regrets that due to the large volume of applications received, we will only consider those who solely correspond to job requirements as listed above.

    All applications will be treated with strict confidentiality.

    Working on Home Office (HO) Secure English Language Tests (SELTs)

    Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

    • If working on the SELT service in the UK, background checks will include:

    o A basic or enhanced Disclosure Barring Service (DBS) check

    o Right to Work in the UK check (including nationality, identity and place of residence)

    o HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

    o Financial background check

    o Employment reference check.

    • If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.

    In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

  • Technical Account Manager
    iland Secure Cloud

    iland is looking for a Technical Account Manager (TAM) to be the principal technical advisor to key, enterprise-level customers. In this role you will act as the quarterback, or technical liaison, between internal iland teams and the customer and be the voice of the customer within the company.

    This is not a sales role. However, you may identify opportunities to sell other services to customers based on your knowledge of their environments and technical roadmaps.

    You will help craft and execute strategies to drive our customers’ adoption and use of iland cloud services. Your technical acumen and customer-facing skills will enable you to effectively represent iland within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customer iland cloud environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from iland. The TAM is the centerpiece of value to our Enterprise Support customers.

    Responsibilities
    • Take complete ownership and accountability of all technical-facing activities between iland and the customer
    • Manage a list of project action items between companies; track and document support issues, projects and technical interactions
    • Gain technical familiarity with customer applications and services running in iland’s cloud
    • Act as primary escalation point to help quarterback customer-related issues to resolution
    • Ensure iland activities meet our SLA promises to customers
    • Ensure we are adhering to iland and customers’ change control and compliance definitions
    • Provide or coordinate training and mentoring around iland’s cloud ecosystem to customers
    • Be a conduit between customers and product and service developers by providing customer feedback and insights about the effectiveness of the services provided
    • Ensure that system updates and maintenance don't lead to unexpected issues for assigned customers
    • Identify client needs and inform the client about updates or upgrades that may be beneficial to them
    • Produce reports about the status of a client's system or products, how effectively they are working, and any other action items between teams to stakeholders on an ongoing basis
    • Provide feedback in relation to continuous improvement
    • All other duties assigned

    Requirements

    The following skills represent the minimum requirements to be considered for this position:

    • University degree in a technical discipline
    • 10+ years experience as a technical, hands-on, enterprise virtualization administrator, global network operator or technical architect
    • 3+ years in an enterprise-focused TAM role
    • Enterprise customer-facing technical support experience required
    • Must have VMware certifications, networking experience, Microsoft Operating systems, databases. Experience in DR and backups strongly desired.
    • Strong interpersonal skills, strong customer service skills and strong communication skills
    • Analytical skills are required to be able to assess technical issues and identify the source of problems
    • Problem-solving skills in order to be able to resolve technical issues.
    • Ability to train customers to use systems and software.
    • Experience communicating with Director and C level customers.
    • Excellent communicator, team player, high energy, and positive attitude.
    • Willing to do what it takes to get the job done
    • Ability to travel 10% or more as needed
    Preferred Skills

    The following skills represent additional proficiencies preferred to be successful in this position:

    • VMware VCAP/VCDX/VCIX certified
    • Experience working with global data center environments
    • Extensive Microsoft and Linux OS administrative experience
    • Software defined networking including, i.e. VMware NSX
    • Extensive experience with LAN, WAN, and Internet routing protocols and design

    Benefits

    • Competitive Salary
    • Bonus Plan
    • Stock Plan
    • Pension Scheme
    • Paid Vacation & Holidays
    • Extensive Training

     

    About iland

    iland has been in business for 25 years, and is an industry leader in the areas of Secure Disaster Recovery as a Service (DRaaS), Secure Cloud Backup (BaaS), and Secure Infrastructure as a Service (IaaS). iland differentiates itself and maintains its market leadership by investing heavily in its proprietary Cloud Console, which is an orchestration tool for its cloud services offered in the US, Europe, Australia, and Singapore. The result of this investment is a rapid development cycle with up to four product releases per year. We provide an exciting, fast-paced environment that has been recognized by these industry leaders and more:

    • Gartner Magic Quadrant Disaster Recovery as a Service Leader: 2016-2019
    • Zerto Service Provider of the Year: 2016 & 2017
    • Veeam Service Provider of the Year: 2016 & 2017
    • The Forrester Wave Top DR-as-a-Service Providers: Q1 2014
    • Houston Business Journal #1 Best Place to Work: 2012 & 2013
    • Nine Lives Media Inc. Talkin’ Cloud 100: 2011, 2012 & 2013
    • Houston Business Journal Houston Fast 100: 2012 & 2013
    • Cisco Cloud Managed Service Provider (Cisco Powered)
    • VMware Global Service Provider Partner (VSPP) of the Year: 2010-2012
  • Head of Customer Success
    Atlassian
    Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
     
    We are looking for a proven and resourceful leader to run and grow Customer Success at Atlassian. Collaborating with cross-functional strategic leaders across Product, Analytics, and Support, this position will be instrumental in defining the strategic direction and operational strategies for Customer Success. This individual should chip in to identify areas for continuous improvement, contribute to policy definition and most importantly develop the talent in our CS organization. This role will collaborate with their peers to champion the support & success department's 3 year strategy and build out the Customer Success vision as a whole.
     
    Our Enterprise Cloud customers are sophisticated, often with deep technical knowledge and a wide range of experience using our products. We are actively seeking someone who can create an amazing Customer Success program that can build an environment which attracts top talent and nurtures them through training programs. Create a culture that fosters accountability for stretch goals, provides open and regular feedback, and will consistently perform calibration exercises to always be raising the bar.
     
    Success for you in this role looks like:
    - Grow the leadership capability in the org through hiring and mentorship
    - Attract and nurture top talent
    - Monitor and optimize critical business processes and operational metrics
    - Provide leadership direction and strategy with regards to our CS specific OKRs
    - Anticipate the continuous evolution of Cloud customers and their needs in partnership with product, support, and analytics leadership
     
    You will join our Customer Support & Success department at a really exciting time! Atlassian is growing rapidly year-on-year, and we want to scale intelligently while helping our customers unlock value from our products faster. This is an opportunity to play a major role in achieving that goal. Are you ready for a new and exciting challenge?



    Responsibilities:
    • Define and implement a strategy to improve customer experience, scale the team, develop talent, balance cost, lower churn, etc
    • Identify and implement frameworks and programs that will develop support leadership and support engineering talent to be the best they can be
    • Analysis of operational metrics to determine strategic wins and drive improvements that will increase value for cloud customers
    • Implement, improve and standardize key processes to ensure consistent and reliable journey for customers
    • Develop an environment and culture of customer tenacity throughout Atlassian
    • Present strategy, key insights, financial/non-financial achievements, quarterly progress updates etc to partners in a compelling manner
    • Collaborate with key knowledge partners (Cloud product leadership, Support & Success leadership, etc) to drive visibility of cloud support customer needs and ensure multi-functional collaboration



    You would be a magnificent fit if...
    • You have 8+ years of Director level experience in fast growing global SaaS success organization serving tech-savvy enterprise customers
    • Leadership experience leading large teams to meet and exceed operational performance goals
    • Experience managing managers and a proven track record to scale organizations up to 100+ in size
    • You have experience in designing and implementing talent cultivating programs that grows strong leaders and strong success teams
    • You have related experience in building a customer-centric culture that champions a customer first mentality
    • You have demonstrated experience with interpreting data analytics to derive insight and drive customer value
    • You can demonstrate success in cross functional influence and inspiring change in a matrices environment
    • You are passionate about the customer and delivering focused measurable improvements
    • Experience dealing with competing priorities in a fast-paced environment
    Get to know our team
     
    The team is filled with top-notch customer-facing individuals that are excited to be building a new service offering and experience for our customers. We challenge one another every day and hold ourselves accountable for our work product as well as achieving our client's overall success. We all enjoy the interactions with the customers, problem-solving, digging into sophisticated issues, and actively championing for customers within Atlassian. We wake up every morning asking ourselves how we can improve our customer's Atlassian experience, the quality of our product, the caliber of our systems, or our own individual opportunities. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, pushing harder for the root cause and a solution. We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products. We believe we can add significant value to the business by listening to the customer's experience, translating these into actions, and championing their short-term issues and long-term needs throughout the organization. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and is all about providing legendary service to our customers.
     
    More about our benefits
     
    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
     
    More about Atlassian
     
    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
     
    Additional Information
     
    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
     
    All your information will be kept confidential according to EEO guidelines.
  • Sr. Project Manager, Onboarding
    Marqeta

    Named as a Forbes Fintech 50 the last two years in a row,  Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our modern card issuing platform, open API, and advanced analytics provide unprecedented control for companies to issue cards, authorize transactions and manage payment operations in real-time. 

    We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards creativity and perseverance. 

    Marqeta is proud of its Oakland roots and strives to build a global team as diverse as the markets we serve, staying true to our values to Connect the Customer, Find a Way, Make Simple, Take Risk and Build One Marqeta. We are not expecting any single candidate to meet all job requirements listed below, so please apply. It’s an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well.

    Position Summary

    Marqeta is looking for experienced, customer-facing project managers to work with our customers, payment networks, banks, vendors, and multiple cross-functional teams to ensure our customers’ programs are delivered successfully.  

    You will work with some of the world’s most innovative companies to get Marqeta’s modern card issuing tools and infrastructure in place.  And then you’ll keep managing those customers to ensure everything is working perfectly. You will build relationships with our customers and will spend time with them learning how our tools are integrated into what they do to delight their customers.   You will also develop deep relationships within Marqeta to ensure we’re doing all we can to get our customers where they need to be quickly, predictably, and reliably.   You’ll resolve customer challenges and you’ll work through escalations. You will watch for potential risks like a hawk, and have mitigation plans in place to handle unexpected events as we race to the finish line. You’ll communicate often and openly. You’ll be comfortable in a technical environment - our products are pretty technical, so you should be too.

    Our customers are global and so are we.  You’ll have the chance to work with customers in a variety of markets as we continue to expand what we do, where we do it, and who we work with.

    If you’re highly organized, a great communicator, self-motivated, smart, and fun, and you enjoy challenges and love to solve problems, let us  know! We’re innovative and creative, and so are our customers.

    If that's you, read on!

     

    Primary Responsibilities

    This role is about leading complex projects for new customers and working across multiple cross-functional teams, to ensure our customers’ programs are successfully delivered. Here's some key expectations:

    • Customer Focus: You have an incredible passion around making sure to always exceed our customer's expectations. You push yourself, and the entire project team, to ensure our customers are successful, and have high regards for Marqeta's service.
    • Problem Solver: You enjoy problem solving, and always thinking outside of the box to find creative solutions to challenges. When things get tough, that's when you excel and rise to meet any obstacle, and getting things done! You will use your experience to know when problems might surface, and stay ahead of it with a plan, so programs are delivered as expected.
    • Know the Tech and Non-Tech: You understand have a strong background in API applications and are comfortable working in a technical environment, where you are the bridge between technical teams and technical/non-technical teams.You will come up to speed on Marqeta's capabilities, non-technical processes, the unique features and customer benefits our platform offers, and are able to speak with confidence, knowledge, and credibility about many topics.
    • Project Management Master: You will use your project management skills to keep track of all work streams and risks to timelines to ensure we deliver what we promise, when we promise it.
    • Transparency and Communication: You are focused on both tactical and executive communication of milestones, work streams and risks to the timeline, so all teams and levels are tightly connected and know what’s already happened and what’s happening next.  You will be generous with your time and energy, to your customers and your team.  
    Requirements

    In addition to proven ability to manage cross functional projects, we’re on the hunt for the following attributes:

    • 5 years experience in customer-facing project delivery/management roles
    • Bachelor’s Degree preferred or equivalent combination of education and experience
    • Strong interest in, or understanding of, the payments ecosystem, with a particular focus on card issuing 
    • Great organizational skills. Proven ability to prioritize, manage, and deliver multiple, complex projects on time
    • Highly self-motivated and feels at home working aggressive schedules
    • Able to build strong working relationships across multiple teams
    • At home and at ease with technology, product, legal, B2B technology applications and how technology platforms serve customer businesses
    • Superior communication skills (interpersonal, verbal, presentation written, email)
    • Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently
    • A person of strong character and integrity, who contributes to Marqeta’s unique culture
    Bonus points
    • Background in API applications and technical environments
    Perks 
    • Rich suite of benefit plans - Employee premiums paid 100%
    • Flexible Time Off 
    • Monthly stipend
    • Full paid Parental Leave
    • Pet Insurance
    • 401k plan with a Company match
    • Meaningful Equity
    • Bi-annual "Hack Week" to support and reward innovation
    • Open, transparent culture that includes weekly All Hands meetings, Lunch-and-Learns, all-company offsite, etc.
    • Access to corporate gym membership rates and other discounts and employee perks!

    As part of our dedication to the diversity of our workforce, Marqeta  is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

  • Customer Success Manager
    Emburse
    At Emburse our mission is to help make our users’ lives -- and their businesses – better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most -- their family, community, or more rewarding work. We help CFO's give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-ups to enterprises. We have more than 14,000 clients and 4.5 million users globally.
     
    Emburse has offices across North America, including Los Angeles, Montreal, Portland (ME), San Diego, San Francisco, and Toronto, as well as locations in the UK, Germany, Spain and Australia.
     
    Our core values - Sincerity, Empathy, Empowerment, Individuality and Teamwork - reflect who we are as a company. They are central to the decisions we make and the interactions we have with our teams, customers, and partners. As a people focused company, we are seeking candidates who align with our values.
     
     
    Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a CSM, the employee is responsible for making the value of the solution visible to the customers while looking for additional opportunities for the customer to expand their services and products to achieve their goals.  The CSM is also responsible for driving customer adoption and success by providing usage/adoption recommendations, performing Business Reviews and delivering an industry leading customer experience. 



    What you'll do:
    • Deliver an industry leading customer experience
    • Collaborate with internal teams to represent voice of the customer
    • Provide product education/support for new and ongoing customers
    • Establish product/industry best practices for customers
    • Participate in customer forums
    • Own ultimate responsibility for the customer’s retention and expansion success while preventing churn
    • Maintain accurate and current records of customer information in Salesforce
    • Own cancellation process to identify cancellation, work with sales/customer to save account, and if unable, ensure to document and complete the cancellation process
    • Serve as an escalation point for issues that impact the customer’s success and work with internal teams to drive resolution
    • Upsell additional products/services to customers
    • Be familiar with CSM negotiation and quota management



    What we're looking for:
    • Bachelor’s Degree
    • 1-3 years experience in customer service role
    • Strong interpersonal, organizational, and communication skills
    • Time Management & work/life balance
    • Proficient with Excel, Word, Powerpoint and Google Suite
    • Salesforce experience
    • Experience using video conferencing systems (Zoom or GoToMeeting)
    • Customer Success Software experience: Gainsight experience
    • Product Demonstration Skills
    • Collaboration software experience: Confluence experience
    Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
  • Customer Happiness Agent
    Nathan James

    Nathan James is looking for a Customer Happiness Agent to join our team and embrace its mission to provide world class customer service and create customer delight. 

    People-first company, design-first home.

    We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

    As a people-first company, we understood from day one the importance of being fully distributed. We encourage everyone to work in whichever manner that helps them perform their best.



    ABOUT THE ROLE:
     

    Please note: This position has a shift requirement of: Sunday to Thursday; 11am EST - 7pm EST (UTC -5:00). 

     Our Customer Happiness Agents are responsible for providing world class customer service and support via email, phone, and SMS for customers who purchased Nathan James products directly from our website or from our retail partners like Amazon and Wayfair. You’ll help us answer product questions on our retail customer’s website, 3rd party websites, and from inbound inquiries. You’ll also have ample opportunities to develop new and improve existing processes that further our mission in creating customer happiness and delight.


    We expect our Customer Happiness Agents to be well-versed in basic conflict resolution techniques that resolve problems and turn lemons into lemonade. We also make it easier for you to resolve conflicts, because we surprise every customer who contacts us with a problem by sending them a box of premium chocolates following resolution of their issue.


    During training, you’ll be expected to be proactive in your process and learn quickly. Once fully up-to-speed (2-3 months), you’ll write about 20-30 emails per day. This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load — you’ll get all the support and guidance you need along the way!

     
    ABOUT US:
     

    We have a rhythm to our work and a very low turnover rate — we have yet to have a single team member opt out. Your voice matters to us. We make change from fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up about your values and goals.


    We’re ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. Our values, workplace and our benefits are designed to support a sustainable, healthy relationship with your work. Our operating values provide the framework we use in building a healthy, resilient organization.


    You can expect a mindful onboarding process with ramp-up and time to learn. You can expect a team that listens, and to be heard. You can expect to give and provide direct feedback. You can expect to work with good people. You can expect to be counted on. You can expect to do your best work and build a career here. 
     

     
    ABOUT YOU: 
     

    We’re looking for some great writers and clear speakers who love helping people, so you should enjoy making frustrating situations simple and painless. This means being a great problem-solver with the ability to process and resolve issues quickly. You should be a stellar communicator, even when you have to communicate less-than-stellar news. You should have highly tuned senses of compassion and empathy and a drive to constantly help others.


    You love supporting people and being an internal advocate for the customer. This isn’t a springboard into another area at Nathan James. You want to be a part of our support team for a while, and you’re excited to contribute to making Nathan James the best in class customer happiness brand.


    We would like to see a minimum of three years experience in similar, consumer goods customer support roles. While it is not required, it is strongly preferred that your previous experience was within an eCommerce company or division. You may have a degree or you might not. That’s not what we’re looking for. We care about what you can do and how you do it.

    This is a remote role, since we are a remote company! You’re free to work where you work best, anywhere in the world where you can have a quiet place to take phone calls: home office, co-working space, coffee shops. While we currently have an office in Montreal, you should be comfortable working remotely—most of the company does! That hinges on effective writing, self-discipline, and comfort with open communication.

     
    BENEFITS & PERKS:
     

    Our benefits are all aimed at supporting a life well lived both at work and away from work.

    We’re all about reasonable working hours, sharing, ample vacation time, wellness, education, comfort, and giving back.

    We offer competitive salaries, for a similar role in the country you will be working from.



    HOW TO APPLY:
     

    Please submit an application here that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us, will be given full attention and are highly appreciated. 

    We’re accepting applications until October 5, 2020. 

    Next: 

    • We expect to take 1 week to review all applications
    • You’ll hear from us by October 13, 2020 about advancement to a work sample review. You’ll get a chance to see the types of challenges you would be solving in this role. 
    • Then on to a few rounds of interviews starting with a video screen. Our interviews are one hour, all remote by Whereby video chat (no software needed), with your future colleagues, on your schedule. 
    • We aim to make a job offer by early November with a start date in mid November.

    We appreciate your consideration in having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from you!


    Check us out on LinkedIn here!

  • Customer Support Lead
    UniDAYS
    About UNiDAYS

    Our mission is to give students the power to make every experience more valuable and rewarding. Customer Support is in the front line of member and partner experiences, handling queries in a prompt and respectable manner with a personal and empathetic approach across our various platforms.

    We’re immensely proud of our culture, we have a fun; fast paced and social working environment. 

    The role in a nutshell

    This role is key to the success of our internal Support department strategy, in particular the Customer (Verification) Support Team who are responsible for assisting new members to resolve any issues they may encounter during their sign up and UNiDAYS on-boarding journey.

    It requires strong communication, influencing and leadership skills. Will be responsible for partner and member experiences whilst interacting with our brand, managing a team of Customer Support Specialists, leading and supporting them in understanding and identifying areas where our members experience have been affected.  

    Requiring the ability to work independently or as part of a bigger department(s), the role is multi-faceted, responsibilities will involve some/all of the following depending on where your focus as a leader is required.

    • Support, create and implement focus and targets for your team. Coach and developing the team to ensure quality and productivity targets are met. Supporting performance, reviews and identifying areas for training and development.
    • Use analytical skills as well critical analysis of rotas, to ensure the right people are in the right place and time to provide excellent service for our members and partners. Ensuring there are sufficient resources and competence within the team.
    • Identify and constructively report inefficiencies in processes/software to the relevant team members to improve the members experience and the support teams experience whilst responding to members.
    • Identify the precise nature of customer complaints/issues.
    • Collaborate with relevant stakeholders to build meaningful reporting, to best support our processes and systems/efficiencies/auditing and reporting
    • Identify and work with relevant stakeholders to identify, report and propose resolutions.
    • Adapt to last-minute changes and priority shift in relation to ongoing projects for the benefit of the team and the business
    • Responsible for tickets that have been escalated and enable resolution of customer complaints within agreed SLA’s

    This role is varied and will be perfect for someone who is looking for a hands on, front-line position in a business where you will be a true brand ambassador and see an unprecedented amount of autonomy. 

    Please note: Flexibility is required in respect of working hours, with the need for you to be engaging with your team members across day, evenings & night shifts depending on rota requirements.

    About you

    Having ability to consider the ‘bigger picture’ and demonstrate an interest in both Gen Z consumer trends and behaviours, and advancements in the technological landscape. Your inquisitive nature enables you to confidently challenge the norm, conceptualise and communicate efficiently to drive future change.

    Knowledge

    • Experience of leading teams and people management within an operational and customer facing environment. (Must Have)
    • Demonstrate a track record of project work and time management.
    • Compulsory/ Further Education qualifications required.
    • Higher Education qualifications.
    • Proficient in Microsoft Office and Google Apps.
    • Use of Customer Support systems within a business environment.
    • Proven experience in handling multiple projects simultaneously.
    • Background in using databases (Desirable).
    • Experience of working on projects with internal developers (Desirable).
    • Experience using a Social Media tool for business purposes (Desirable).

    Personal attributes

    • Ability to manage/lead and motivate a team.
    • Ability to put yourself in the shoes of the member and see the whole journey.
    • Confident in liaising across a wide range of people and roles including management,
    • partners and members.
    • Thinking ‘outside the box’ and courage to challenge the ‘norm’.
    • Strong written and verbal communication & excellent customer service skills.
    • Strong ability to analyse and interpret data and give recommendations.
    • Able to work under pressure with a proven track record in a fast paced environment.
    • Reacts well to change and prepared to learn from others. 
    • Flexible and adaptable with a "can do" attitude.
    • Excellent time management and multitasking skills, with the ability to maintain calm under pressure
    • An interest in GenZ trends
    Perks 

    We've accomplished a lot since we started in 2011, but in many ways, this is just the beginning. This is the chance for you to get in on the ground zero. An opportunity to make a difference within business with global reach.

    We offer a fast paced, fun & social working environment where you can truly make an impact with your work. We work hard at UNiDAYS, but we also believe in fair compensation for hard work. That's why we're pleased to offer all employees full access to our comprehensive benefits package. This includes:

    • 25 days holiday per year increasing with length of service plus flexible bank holidays
    • Competitive salaries
    • Company bonus scheme
    • Company pension scheme
    • Company equity scheme
    • Private health insurance
    • Income protection policy
    • Life assurance policy
    • Enhanced parental leave pay
    • 4pm finish on Fridays
    • Free fruit, snacks, tea & proper coffee

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

     

  • People Services Support Analyst
    DoorDash
    About the Team

    The People Services Support Analyst is part of the People Operations team and will own processes and transactions associated with the employee lifecycle and work in systems that support transactions, such as Workday and Jira as well as other ancillary systems in a thoughtful and efficient way. The role of the People Operations Team > People Services Team is to ensure a seamless employee lifecycle experience (onboarding, employee changes, off-boarding), with a focus on process optimization, compliance, and efficiency. This role reports to the Director of People Operations and is a remote position.

    About the Role

    Customer obsession is key.  You will actively engage employees to provide the highest level of customer service by closely adhering to the guidelines and strategies of the People Services team.  Your daily responsibilities will include:  

    • Accurately resolving employee cases, and escalating complex cases to the appropriate business partner.
    • Be a Workday guru and problem solver to better serve our employee cases and quickly resolve issues.
    • Maintaining day-to-day logistics and tracking trends to address process gaps and strategies. 
    • Providing feedback and updates for internal process documents to further enhance the training materials for current and future team members.  

    You’re excited about this opportunity because you will…

    • Contribute to the development and delivery of DoorDash's employee lifecycle from beginning to end and everything in between.
    • Contribute to HR operational excellence by identifying and recommending alternative methods to streamline processes.
    • Ensure data integrity by understanding and identifying opportunities to improve the back end data structure by working closely with the People Ops team.
    • Ensure data accuracy, consistency, and integrity through continuous audit and review.
    • Help build data governance with a single source of truth requirements documentation.
    • Work fearlessly in uncovering underlying issues or business problems and turn those issues into solutions within the HRIS.
    • Contribute to the documentation of People Ops process and procedures, and establish a routine maintenance schedule for content updates.
    • Collaborate within the People Ops team to create efficient processes and reduce manual transactions.
    • Be an instrumental partner to our DoorDash Communities, providing support and inclusion.
    We’re excited about you because…
    • You’re able to perform root cause analysis on more complex and less mature processes and services
    • You possess knowledge of HR process and best practices
    • You’re strategic and able to execute on your ideas or others.
    • You’re proactive in identifying opportunities to enhance the employee experience.
    • You’re passionate about coordination, execution, and DoorDash.
    • You’re able to work on issues independently and drive improvement initiatives
    • You have excellent written and verbal communication skills
    • You have exceptional attention to detail
    • You are customer-service oriented and a self-starter
    Qualifications
    • Bachelor’s degree or higher (or equivalent experience)
    • 1+ years of business experience with exposure to customer support, HR coordination or operations, recruiting coordination or operations, or a support analyst role.
    • Experience with Workday, Jira, GSuite.
    • Demonstrated experience executing a vision (sometimes not your own), translating it into executable strategy, and help drive cross-functional team involvement against the plan.
    • Exceptional communication skills (verbal, written, and presentation) exhibited at all levels within an organization.
    • Skilled at using data and analytics to develop insights, drive decisions, and measure impact.
    • Stellar project management skills with exceptional attention to detail and discipline to organize and prioritize.
    • Keen ability to transform, align, and inspire during times of change in a fast-paced environment.
    Why You’ll Love Working at DoorDash
    • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
    • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
    • We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
    • We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
    • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
    • We offer great compensation packages and comprehensive health benefits.
    About DoorDash

    DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com

    Our Commitment to Diversity and Inclusion

    We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

  • Helpdesk Analyst - Associate
    Sprinklr

    IT Helpdesk Analyst - Associate

    This position is remote, we are seeking a candidate on the West Coast.

    At a time when consumers are connected and empowered like never before, Sprinklr is helping the world's largest brands provide amazing experiences at every turn. Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels.

    We empower entire organizations to work together across social, marketing, advertising, research, and customer care to manage customer experience at scale. Most exciting, Sprinklr works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike, P&G, Shell, Samsung, and Visa.

    At Sprinklr, we're customer-obsessed, treat one another like family, and take extreme pride in who we are and what we're building is core to who we are as a company.

    Provide support in all of the following areas:

    • Global Support for all Sprinklr users, expected to work West Coast time-zone.
    • Tracking & documenting of all support activities using Zendesk.
    • Supporting primarily macOS, some Windows, and all common office softwareand applications such as Microsoft, Adobe and cloud SaaS products
    • Perform laptop setup and inductions for users, hardware troubleshooting and repair locally & globally.
    • Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users
    • Communicate and document troubleshooting techniques and best practices.​
    • Some understanding of Jamf, inTune, endpoint management and anti-virus security.
    • Work with IT Management to constantly monitor and improve the delivery of IT systems and support.
    • Proactively understand, analyze and research new technical problems when needed.

    Experience and Expectations

    • 2+ years experience within Enterprise IT
    • Self-starter with the ability to work with minimum supervision.
    • Excellent written and verbal communication skills
    • Experience supporting Executives
    • Comfortable collaborating with remote team members and colleagues
    • Experience working with vendors, consultants, 3rd party integrators

    Working Knowledge of:

    • ​SSO/SAML (G-Suite)
    • Enterprise AV (Google Meet, WebEx, Zoom)
    • G-Suite Administration
    • MDM Principles (JAMF, G-Suite, Intune)
    • Network Principles (Meraki)
    • Windows 10 and macOS

    Why You'll Love Sprinklr: We offer a flexible work environment, unlimited vacation, and generous pay and benefits packages. While we have some amazing perks, at the end of the day, Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity. #Sprinklrlife 

    We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences excellent at every touchpoint. This is how we all make the world more social together.

    We invest in our people - Sprinklrites passionately, genuinely care about seeing one another succeed in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together.

    We believe in our product - Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.


    Employment Policy
    Sprinklr’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. Sprinklr, Inc. participates in the E-Verify Program.  As a participating employer, Sprinklr, Inc. will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Sprinklr, Inc. follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC).  The OSC enforces the anti-discrimination provision (§ 274B) of the Immigration and Nationality Act (INA), 8 U.S.C. § 1324b.


    Disclaimer
    Our careers site is only for individuals seeking a position with Sprinklr and its holdings companies. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications, or resumes, and any such submissions will be considered unsolicited. Sprinklr does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our job alias, Sprinklr employees, or any other company location. Sprinklr is not responsible for any fees related to unsolicited resumes/applications.
    Any offer (s) of employment are contingent upon a satisfactory background and criminal records check, which will be conducted in accordance with local legal regulations.

  • Customer Success Representative
    Shopify
    Closing date: Posting will be closed when enough applications have been received.
     
    We’re very excited that you’re interested in joining Shopify and highly encourage you to complete the application as we review them on a first-come basis. Our team will review your application and get back to you (no matter the outcome) within two weeks of your application being submitted. Should you be successful in this stage, we will let you know and will follow-up with you once we confirm the next available start date.
     
    Please note that if you haven’t heard from us in this time we recommend checking your junk folder and whitelisting “Shopify” as, at times, our emails have ended up in junk folders.
     
    Kia Ora! The work of a Customer Success Representative (whom we call Gurus) is incredibly rewarding and equally challenging. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you would make an impact.
     
    As a Guru, you’ll work remotely from the comfort of your home while working within a dynamic, diverse and supportive environment. You won’t always know the answers to the questions you’re being asked, so your ability to be resourceful is key! We believe in human-centred, high-quality customer experiences. Using chats, phone calls and emails, you’ll be there to listen, teach, problem solve and explore growth opportunities with Shopify merchants. As part of that growth, you’ll be there to connect merchants with potential new features or plans to ensure they get the most out of the Shopify platform. 
     
    If you’re up for the challenge and enjoy working in a high-pressure environment, we encourage you to apply and take part in a hiring process that will allow you to meet folks at Shopify and get a taste for what the job entails. We aim to provide you with as much information about the role early in the process so that you know what to expect throughout, and in your first few months.
     
    Following 4 weeks of training and 2 weeks of mentoring, you will begin responding to our merchants on live channels as part of a small squad, who is there to support you. All Gurus work a combination of weekdays, weekends and holidays in a full-time capacity. 
     
    We believe in supportive teams, an inclusive work environment and providing growth opportunities within your role. We also work remotely - which means you get to be part of a fast-growing global tech company from the comfort of your home.
     
    Even if you’ve never held a similar position but you’re interested so far and relate to the things we’ve outlined below, we want to hear from you! 



    Responsibilities:
    • Adhering to a daily schedule that includes a mix of: Phones, three (3) simultaneous chats, and emails.
    • Ensuring merchants have a quick response time by staying on top of your assigned tickets, with same-day ticket review.
    • Acting as a business coach and thinking about the merchant’s business holistically when offering solutions. 
    • Completing essential follow-up documentation after each interaction.
    • Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses.
    • Offer needs-based solutions, not pushy sales.
    • Advocating for merchants and the Shopify platform by communicating with stakeholders. 
    • Owning your own development through reflection, reviewing past interactions and preparing to discuss growth opportunities with your lead in regular 1:1 meetings.



    Requirements for the role:
    • Live and have legal authorization to work in New Zealand.
    • Extensive experience providing exceptional customer service in a contact centre, retail or service environment.
    • Have appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location in case of issues with the primary location.
    • Have access to a wired internet speed of at least 25 Mbps download speed and 10 Mbps upload. You can check your speed here.
    • Available to work full-time (40 hours per week) on a rotating schedule with varying shifts starting between 7:00 am - 11:00 am in your local timezone. (Includes weekends and holidays on a rotating basis)
    • Proven track record of being incredibly resourceful and finding solutions even when there is no clear path.
    • Ability to adapt to new processes and work accurately in a fast paced, rapidly changing environment.
    • Proficiency with technology paired with excellent typing skills.
    • Have strong reading, writing and communication skills.
    • Willingness to learn all about entrepreneurship, care deeply about people support and enjoy having genuine human conversations.
    • Possess high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism. 
    • Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.
    • Ensure privacy and security practices are followed at all times for both merchants and Shopify.



    Bonus experience:
    • A background or interest in business, marketing, retail, or sales.
    • Ran or had exposure to running a business or being an entrepreneur.
    At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
  • Head of Longtime User Happiness Support (LUHS)
    Wave
    Our Mission

    In 2019, immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.

    Sendwave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed Africans in the US, the UK, and Canada to send money instantly to mobile money wallets in Kenya, Uganda, Ghana, Tanzania, Nigeria, Senegal, and Bangladesh saving our users over 70% relative to Western Union and MoneyGram.

    We recently piloted sending remittances to Liberia and are looking to rapidly expand around the world in the next year. That's where you come in...

    How you'll help us achieve it

    Delighting our users is a core value at Sendwave. We are looking for a Head of Longtime User Happiness Support (LUHS) to guide a team of 40+ hourly support representatives and shift leads in living out this value as they strive to give quick, helpful and personalized support to our established users. The Head of LUHS will be responsible for managing the day-to-day components of LUHS, leading and developing multiple levels of support staff, and overseeing the recruitment and hiring of new staff. You will be also be responsible for collaboration on and execution of our LUHS initiatives aimed at improving user experience and expected to make recommendations for enhancements to training materials, workflows and product as needed to enhance our users’ overall experience with our support team.

    In this role, you will:

    • Be responsible for seeing that our users receive the best possible experience when they contact us via phone, SMS or email. We get over 35,000 contacts each month!
    • Continue building and growing a multi-lingual support team to serve existing and new sending corridors.
    • Work with our Support Operations Manager to set metrics-based performance goals for your team, crafting feedback loops to help your team achieve these.
    • Work with our Support Operations Manager and other teams across our organization to build and implement efficient and effective processes for your team.
    • Create and perpetuate a Support Team culture centered on empathy for and empowerment of our users and transparent and constructive collaboration within the team.
    • Coordinate with our Support Operations Manager and Support Training Manager to ensure the Support Team has the resources and training it needs to serve our users and consistently deliver a high level of quality.
    • Identify and act to remove obstacles to delivering consistently high levels of service.
    • Work closely with our Head of Operations to help support delivery on their components of overall company goals and objectives.
    Requirements
    • You have at least 5 years of contact center leadership experience
    • You have experience leading a 45+ seat contact/call center and leading other leaders.
    • You are versed in the technology needed to run an effective support team.
    • You're passionate about Sendwave's mission, and excited to do what needs to be done to reach our customer experience goals.
    • You feed off of interacting with people and getting the best out of them.
    • You have strong written and communication skills.
    You might be a good fit if you
    • Are a self-starter, take initiative, self-manage and require little day-to-day direction to be successful.
    • You are excited about working remotely and have the skills and self discipline to do so effectively.
    • You take ownership with demonstrated effectiveness, working in ambiguous, fast-paced, and quickly changing contexts.
    Bonus points if you
    • Are bilingual in French, Italian, Spanish, Bengali, or Swahili
    • Have experience with Zendesk
    • Have provided call center leadership in a FinTech, Financial or Remittance environment
    Key details
    • Location: Our company is 100% remote. You can be based anywhere in the the United States, Canada, United Kingdom, Germany, Belgium, Kenya, Senegal, or Côte d’Ivoire.
    • Major benefits:
      • Subsidized health insurance and retirement contribution matching (both vary from country-to-country)
      • 26 weeks fully paid parental leave and subsidized fertility assistance
      • Unlimited vacation with a 20-day minimum requirement
      • $10,000 annual charitable donation matching
    Our team
    • Our team of 50-odd engineers, finance & compliance professionals, marketers, & people ops professionals as well as nearly 100 customer support personnel are fully distributed across North America, Europe, and Africa — working from coffee shops, homes, and coworking spaces — making us one of the larger fully distributed growth-stage startups in the world.
    • Each quarter, we go on a five-day retreat together. Recently we've been to Miami (USA), Denver, Montreal (Canada) and Dakar (Senegal.)
    • We play in bands, teach dance classes, run Vipassana retreats, played semi-pro basketball, and built tools to help Doctors Without Borders respond to the Ebola crisis.
    • We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili and Wolof.
    • We're backed by world-class investors including Khosla Ventures, Founders Fund, Y Combinator and the cofounders of PayPal.
    How to apply

    Applications will be reviewed on a rolling basis. If interested, please submit your resume & cover letter describing your interest in Wave below. Please also indicate the countries in which you have work authorization.

    Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Wave is a place where everyone can thrive. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to wake up everyday.

  • Customer Experience Associate
    Iris Nova

    About Iris Nova

    Iris Nova is a tech-enabled beverage distribution company featuring a growing portfolio of health conscious, best-in-class brands. We believe the future of the beverage industry is built through direct connection with consumers. Our proprietary conversational commerce platform allows consumers to connect directly with brands through text message, enabling frictionless ordering and on-demand deliveries for the products they love.

    We introduced this innovative business model in 2015 with the launch of our first brand, DIRTY LEMON. Since that time, our portfolio expanded to include a variety of innovative brands targeted to the modern consumer.

     

    About the Role

    Iris Nova is looking for a Part-Time Customer Experience Associate to communicate directly with our customers and provide them with an exceptional and unique experience. All Iris Nova brands utilize a SMS-based ordering platform where customers communicate and transact over text message. This is an exciting opportunity to join a rapidly growing organization that prides itself on building long-term customer relationships. You will be at the forefront of the company, acting as a brand representative for all eight brands in our portfolio. As a Customer Experience Associate you will be the first point of contact for the customer, helping them to navigate any questions they have about our products. You will work with our leadership team to gain a deep understanding of our company, customer base, and products, consistently sharing feedback that will help shape our future operations, technology, product development and marketing strategies. You will report to the VP of Communications.

    We are looking for someone who is available to work 20-25 hours per week. Shifts vary from morning to evening and span weekdays and weekends. This would be a great role for someone with a flexible schedule. All work will be done remotely.

    We hold ourselves to extremely high standards and believe we are setting the industry standard of how brands should engage with customers through direct messaging. Our goal is to provide our consumers with an effortless experience through each interaction. The basis of our platform is convenience which is why we’ve developed an ordering/reordering process that is frictionless and value-driven. We recognize the intimacy of text message, a channel typically reserved for friends and family, and prioritize conversational communication that is natural, inviting and helpful. We never use SMS to outbound spam or market to our customers and respectfully approach every conversation like we’re speaking to a friend.

     

    Responsibilities

    • Provide customer service using our proprietary SMS-based ordering platform. This will include processing orders, renewing subscriptions, applying promotions, and updating on delivery/shipment
    • Scan, filter and respond to a web-based email ticketing system in a timely manner (Gorgias)
    • Act as an ambassador and communicate with customers in a specific brand tone, with the ability to adapt conversation style to a variety of brand voices
    • Work collaboratively with the operations, marketing, and tech teams to incorporate customer feedback into all aspects of the business
    • Stay up to date on Iris Nova brand launches and news as well as relevant industry trends to contribute ideas to improve the customer experience
    • Help improve systems to provide a best-in-class customer experience, manage customer issues from beginning through resolution
    • Communicate with key team members to escalate issues and provide timely feedback to the customer
    • Build relationships with customers to establish a sense of trust and drive retention
    • Track trends in customer feedback, analyze and report them to the team in a clear and concise manner

     

    About You

    • Desire to work in a fast-paced startup environment and be integrated into many areas of the business
    • Positive attitude and unmatched enthusiasm, a passion for helping others solve problems
    • Past customer service experience, especially in an e-commerce environment, is a plus
    • Excellent communication, time management and prioritization skills, comfortable communicating needs with management to enhance productivity and efficiency
    • Incredibly organized with a keen attention to detail, the ability to create clear systems to report work in a way that’s digestible for the entire organization
    • Flexibility and adaptability minded, approaches projects and problems with curiosity to deliver creative solutions
    • Personable and empathic with an ability to see situations from different perspectives, has a patient and creative approach to conflict resolution
    • A problem-solver with the ability to identify problems and think critically to present sustainable solutions

     

    Requirements

    • A desktop computer (Mac or PC) with up-to-date software and virus protection
    • Reliable internet connection
    • The ability to work 20-25 hours per week which will include nights and/or weekends

     

    Benefits

    • Flexible scheduling
    • Remote
    • This role is part-time and not eligible for benefits
  • (Senior) Customer Operations Associate
    Clerky
    Here at Clerky, we build software to make legal paperwork easier for startups and their attorneys. We're profitable and growing sustainably. We're the most popular way for high-growth technology startups to form, and are also used by many top-tier startups for hiring and fundraising.
     
    As a senior customer operations associate at Clerky, you will be the voice of the company to thousands of startup founders, investors, and attorneys. These customers use Clerky to get critical legal paperwork done, often on a tight timeline. Our success is based on word-of-mouth, so we have a strong culture of providing world-class service (ask us about our satisfaction ratings!). We are rabidly customer-centric. 
     
    What Makes Customer Operations Different at Clerky
     
    It’s a lot harder here. Helping our customers can be unusually challenging due to the nuanced and specialized nature of their questions. Doing the job well can require a lot of iterative feedback, so we're looking for someone who thinks critically about their writing and is always looking for ways to improve. Along the way, you'll also pick up a lot of knowledge about startups and startup law. 
     
    The challenges never stop. The level of learning and craftsmanship that goes into writing responses to our customers requires intense focus. If you’re looking for the kind of position where you can easily master all the information at the beginning and work in a way that does not require intense focus, this position will probably not be a good fit for you. On the other hand, if you love learning and constantly challenging yourself, this position could be a good fit for you. 
     
    There are often no right answers. We’re often not able to provide definitive answers to the questions we receive. In many cases, the best we can do is to equip our customers with the information they need to be able to figure out the right answer on their own, or to understand that it isn’t possible to figure out what the right answer is. If you prefer an environment more oriented around providing definitive answers, this position may not be a good fit for you.
     
    You can build a better career here. Both our founders have substantial experience in customer operations, and consider it integral to driving revenue and growth. As a result, we're looking for someone who genuinely loves helping others and is dedicated to a career in customer operations. There is substantially more opportunity for growth (including with regard to compensation) and advancement within customer operations at Clerky than at most other companies. Because of the investment we make in customer operations, this role will not be a good fit if you are looking to use it as a stepping stone to other departments.



    Minimum Requirements
    • Genuine love for helping people
    • High emotional intelligence
    • Logical / analytical thinker
    • Exceptional written English communication skills, including the ability to write precisely and succinctly
    • Extremely detail-oriented
    • Comfort with working remotely and independently
    • Technologically savvy - you should be confident in your ability to use new software without training
    • Appreciation for giving and receiving feedback often (often several times a day)
    • Natural internal motivation to constantly strive for excellence in everything you do
    • Dedication to a career in customer operations
    • 1 year+ of experience in customer support at a startup
    • 2 years+ of experience in email-based customer support (not phone or chat)
    • 1 year+ of experience working remotely



    How We Work
    • Clerky has been remote-first for many years, long before the COVID-19 pandemic. We’re very familiar with working remotely, and enjoy it.
    • Our team is small, so everyone's contributions matter. We work efficiently, autonomously, and with great respect for each other.
    • We work openly and collaboratively. We’re here to support you in being successful in this role. You'll work closely with other team members to ensure our customers are getting the best possible support and experience.
    • Everyone on our team works hard, and we trust team members to know what will help them be most productive. Schedules are flexible as long as there is adequate team coverage.
    • We want to help you grow, so we have a budget for books, courses, tools, or whatever other educational resources you need to be successful.
    • We offer top-of-market compensation and benefits, reasonable hours, and the opportunity to learn a lot while helping our customers through an exciting time in their lives.



    Responsibilities
    • Writing thoughtful and empathetic replies to customer emails using our help desk software, Help Scout
    • Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries
    • Working with our service providers to submit various government filings on behalf of our customers
    • Working with our engineering team to debug software issues our customers encounter
    • Using our software to develop and manage new ways for our customers to complete legal paperwork
    • Assisting product team by testing new features and bug fixes, and conveying customer feedback
    • Spotting trends in customer issues that other team members should be alerted to
    This is a 100% remote position.  You'll be able to work from home (or from anywhere else), as long as you are located within a timezone anywhere from UTC-8 to UTC-12 or UTC+8 to UTC+12.  We offer top-of-market compensation and benefits, reasonable hours, and reasonable customers.  No legal experience or background is necessary or preferred.
  • Customer Service Representative
    United Assurance

    Full Job Description

    Job Summary: A Customer Service Representative (CSR) is responsible for acting as a liaison between United Assurance and customers. They will assist with complaints, billing questions, cancellations and resolving product problems. The CSR will be expected to maintain an excellent standard of service and a high level of customer satisfaction.

    Main Duties/Essential Job Functions:

    • Receives inquiries from and/or contact customer, brokers / agents and mortgage companies.
    • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure a resolution.
    • Receive and process payment information.
    • Communicate problems to other departments when necessary.
    • Maintain a courteous and supportive attitude / demeanor even when dealing with difficult situations and/or customers.
    • Ensure a high level of confidentiality with respect to sensitive information.
    • Process Loss-runs for customers and agents.
    • Assist the Underwriters in setting up newly bound policies by requesting loss control surveys.
    • Answer the ‘Contact Us’ mailbox.
    • Receptionist Back-up to cover phones for breaks and lunch.
    • Team member of CSR group assisting all CSR’s, when needed.
    • Must be able to work Monday – Friday from 8:30 am – 5:00 pm

    Other Functions and Responsibilities: Perform other duties as assigned.

    Qualifications:

    • Must have some knowledge and understanding of the terminology of the Commercial / Property Insurance Industry.
    • College Degree preferred.
    • Must have at least 1 year experience in the Commercial / Property Insurance Industry or as a customer service representative in similar industry
    • Must be efficient with Microsoft Office
    • Excellent interpersonal skills
    • Excellent verbal and written communication skills
    • Great organizational skills
    • Must be a team player
    • Possess good work ethic

    United Assurance is an equal opportunity employer. It is the policy of United Assurance to provide employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or military affiliation, membership, requirements, obligations or status.

    Job Types: Full-time, Part-time

    Pay: $17.50 - $19.50 per hour

Design

  • Design Director
    TM

    As the Design Director at TM, you help define and drive the future of design across a wide variety of technologies and industries. Your projects will include creative design work in highly specialized areas like artificial intelligence, machine learning, consumer web, transportation, enterprise productivity, finance, healthcare and data science. You will create clear, visually engaging and scalable human centered design solutions. You will be responsible for overall design quality while ensuring the team executing the work is set up for success.

    You will identify and implement product strategy, envision complex user experience ecosystems and inspire others to push the boundaries of what’s possible. You possess a clear vision of the future of user experience design, and have the technical ability to produce high quality visual deliverables with engineering.

    In this role, you will apply your passion for product design, brand and craft to create innovative digital products. You will influence research and design processes, mentor talented members of your team and collaborate with clients and their engineering teams.

    You will inspire TM and their clients to innovate by presenting compelling product design proposals, taking calculated risks, learning quickly, caring about the details, iterating fast and most of all have the ability to do the work yourself. You will articulate a product vision and drive consensus with TM’s design team. You will develop talent and coach your peers and clients.

    You will work with cross-functional groups including designers, researchers, engineers, product managers and executive leadership. This role involves management across divergent businesses and timelines inside and outside of TM.

    You are a design leader representing TM. You will effectively communicate the rationale behind design decisions through strong oral and written communication skills to internal and external parties. You will recruit and build out TM’s design team, speak publicly at design conferences on behalf of the company and conduct business development initiatives to bring in cutting edge clients.

     

    Responsibilities:

    • Lead and work through all phases of the UX process: research, conceptual design, prototyping, detailed design, usability testing, and implementation.
    • Produce highly technical and aesthetically pleasing designs, leading projects with a high level of autonomy.
    • Recruit, mentor, inspire, and retain world class designers, researchers, and prototypers.
    • Drive all aspects of product development with an emphasis on exquisite interaction and visualdesign.
    • Manage TM’s design team. Provide thoughtful feedback and integrates qualitative andquantitative insights.
    • Publicly represent TM by writing case studies and speaking at meetups / conferences.
    • Network and bring in cutting edge clients.
    • Conceptualization, resource management, scheduling, budgeting, and project management.
    • Align designs with client business goals.
    • Continually improve research, design, and development processes to gain efficiency, removeobstacles, and simplify problems.
    • Responsible for overall design quality while ensuring the team executing the work is set up forsuccess.
    • Represent TM in front of clients and potential business. An ability to listen well, communicateclearly and command a room is a must

    Requirements

    • 10 years’ experience.
    • Independent thinker and executer who needs little oversight.
    • World class visual artist.
    • Expertise in user experience and user interface design.
    • Mastery of software including: Sketch, Photoshop and Illustrator.
    • Engineering capabilities.
    • Clear communication skills.
    • Extraordinary attention to detail.
    • Proven track record of shipping successful software products.
    • Proven leadership skills in communicating research, conceptual ideas, and design rationale, allwithin a user-centered design process.
    • Outstanding analytic, design, and management skills.
    • Experience designing for multiple device types and contexts (desktop, tablet, smartphone)
  • Senior UX Researcher
    Outschool
    Outschool's mission is to inspire kids to love learning. We believe the best way to do that is by linking learning to kids’ interests, connecting them with others who share those interests, and giving them the autonomy to pick their own path. We provide small group classes that meet over live video chat where learners are connected with teachers and classmates who share their interests. These classes are offered through our marketplace and conducted on our remote learning platform.
     
    We're an experienced team with past accomplishments at Airbnb, Square, Apple, Uber, Udemy, Amazon, Google, and many startups. We came together because we wanted to make a difference in education, and saw the opportunity to empower learners, teachers, and parents. Now, in the face of mass school closures, our product and expertise has become central to many more families and organizations than ever before. Our business is growing explosively and as of July, 400,000 learners have taken more than over 1.3M class hours. We've already doubled our team so far this year to keep up with growth. As well as growing our business, we're committed to access and impact so we founded outschool.org to offer $1M in financial assistance to families in need. We're Series A stage, have raised $22M in funding and are profitable.
     
    Data plays an important role in how we make decisions at Outschool. As our company grows, so does our need for rigorous, ongoing feedback from learners, parents and teachers. As a UX Researcher at Outschool, you will help us stay connected to our learning community’s needs and experiences as we scale by conducting end-to-end research, from early exploratory initiatives to post-release validation. You’ll be joining a burgeoning research team at a fast-growing, mission-driven startup where your work will have the potential for major impact on our company, and on the lives of teachers and families across the world.



    What You'll Do
    • Work cross-functionally with design, product, and marketing teams to surface research needs
    • Proactively plan and execute user research throughout the strategy, design and development lifecycle
    • Independently conduct end-to-end qualitative/quantitative studies to answer key business/product questions
    • Identify the best method(s) based on research questions, timeline, product lifecycle and resourcing
    • Plan and carry out interviews, surveys, prototype testing, etc.
    • Synthesize data and report findings to stakeholders
    • Work with minimal supervision on multiple concurrent projects
    • Contribute to the development of a data-driven understanding of Outschool’s users and potential users, contributing to smart segmentation and persona development
    • Take on additional strategic projects as capacity allows



    About You
    • You have 3+ years experience in UX research, preferably in a startup environment.
    • You have the experience and savvy to know when to be lean and scrappy and when to be rigorous
    • You have the ability to execute in a fast-paced, agile environment
    • You have superior facilitation, presentation, written and verbal communication skills; you can quickly distill complex ideas to their essence and socialize findings with ease
    • You’re business and product savvy - you know how to conduct and deliver research that will drive decisions at the company
    • You’re a highly collaborative people-person: you thrive on connecting with and helping others, whether they’re users or teammates
    • You are comfortable working as an independent contractor
    • You’re supremely detail oriented
    • You have a passion for education and learning
    Outschool is an equal opportunity employer. We view diversity as a moral imperative and a competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.
  • Senior Product Designer
    Sonder

    With thousands of beautiful spaces built for travel and living, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 contactless service, professional cleanings that exceed CDC recommendations, and over 200 other quality standards, we’re taking stay further for guests all around the world.

    Sonder started in 2014, and now has thousands of spaces in cities across the globe.

    A dedication to world class technology and operations, combined with a firm belief in the value of design, has today delivered over 5,000 Sonder spaces around the world, each powered by extraordinary guest-centered experiences. And in the midst of historic disruption in the hospitality industry, investors have bet big—with a $200mm Series E round—on Sonder's vision for the future of hospitality. Now with guest needs experiencing a paradigm shift in favor of Sonder's model, we're better positioned than ever to fulfill our mission and build the world's largest and most loved hospitality brand.

    The Design and Experience group at Sonder are responsible for the strategy and design execution of all elements of a branded guest and staff experience—from the physical (IRL collateral) to the digital (web and app), and inclusive of brand identity and marketing collateral.

    A Sonder design contributor must…

    • be passionate about people-shaped products (obsessive over ensuring every decision is in service of its user);
    • balance attitude and aptitude (no room for egos); 
    • be a T-shaped contributor (expert in something, curious about everything);
    • embrace diversity (Democratizing travel demands designing with and for the many, not the few); 
    • be comfortable being uncomfortable (making meaningful progress is usually messy and nonlinear; embrace the ambiguity).

    The Product/UX design team (within the Design and Experience group) focuses on designing digital products that shape our guest experiences as they plan, book, arrive and stay in their Sonder. Across our various users (guests, housekeepers, hospitality agents, and more) we advocate to be human-centered, ensuring their needs and behaviors drive key decision making.

    At Sonder you will:

    We’re looking for a Senior Product Designer to join the Sonder.com team. This team experiments across the guest experience with the goal of helping people effectively find their perfect Sonder. You’ll be responsible for the design solutions to drive booking conversion as well as creating long term customer value and loyalty with existing users.  

    You’ll collaborate cross-functionally with Product, Marketing, Revenue and Creative stakeholders through the business to understand areas of opportunity. This team values experimentation, designing for impact at the intersection of user and business goals, and thinking of how to balance long term thinking with a phased approach to building products.

    What we look for: 

    • 4+ years of experience in product design
    • Experience creating concepts to pixel perfect deliverables with a deeply collaborative and iterative approach to product design
    • Ability to formulate strong points of view balancing business needs, data metrics, and the user’s experience
    • Solid understanding of usability testing and how to use both qualitative and quantitative data to inform your designs 
    • Knowing when to apply the appropriate level of fidelity to your work, being conscious of deadlines & deliverables to communicate your solution
    • Experience in building element-based UI design library and style guides
    • Excellent communication and organization skills
    • Bring a flexible mindset to work every day; jump in on whatever task the team needs to drive growth with speed and thoughtfulness
    • Portfolio showcasing examples of design work, preferably Growth related
    • Experience on desktop is a must (mobile is a plus)

    We also have great benefits to make your life easier so you can focus on what you're best at:

    • Competitive salary
    • Generous stock option plan
    • Medical, dental and vision insurance
    • Unlimited vacation
    • Annual free credits and discounts to stay in Sonders
    • A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! 

    We’re excited to hear from you!

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes

  • Sr UX Researcher
    Shopify
    Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you. At Shopify, we want to make commerce better for everyone, everywhere. Countries differ in many ways in terms of language, culture, and how people engage with commerce. We want to embrace these differences and make Shopify the right platform for all merchants, no matter where they are on the planet. Shopify has 1,000,000+ merchants in more than 175 different countries. We’re focussed on reducing the barriers of entry to entrepreneurship and scaling success by offering commerce solutions to small and medium-sized enterprises, as well as major brands like Simba, GymShark, Spotify, Emma Bridgewater, and Skinny Dip London. Making Shopify better for merchants around the world brings deeply interesting UX challenges across language, behaviours, currency & trade, and ultimately, culture. We’re on the lookout for people who are excited to work on hard problems at a global scale in a friendly and collaborative environment. If this sounds familiar, we’d love to hear from you.
     
    As Senior UX Researcher in Japan on the International Growth team, you will be working remotely in Japan, you will have a special role in building understanding and empathy for merchants in APAC. You will help us build real connections with merchants, and bring these insights into product teams across Shopify. You will work with a multidisciplinary UX team of product designers, content strategists, user researchers, and front-end developers to deliver the best possible experience for our merchants around the world.
     
    The UX Research team guides and informs the company towards designing and building better products and experiences for people using a variety of research methods. Researchers work with teams to incorporate people-centric thinking from problem definition to post-launch iteration. We ask thoughtful research questions, conduct contextual research, frame problems, synthesize insights, evaluate concepts and prototypes, and assist with launches and releases.
     
    In addition to informing product and UX, we also work on broader internal initiatives to cultivate international merchant empathy throughout Shopify (e.g. remote merchant tours of Shopify stores, merchant Q&A panels).

     

    You should have 応募条件:
    • Proficient in Japanese and English at a business level.
    • Experience with field research in Japan, in a product development context. Hands-on experience scoping and prioritizing research questions, research planning, data gathering, analysis, summarizing, and sharing findings.
    • The ability to identify the best UX research methods and tools to use depending on project objectives and constraints.
    • Experience applying a range of research methods with creativity, scrappiness, and critical thinking.
    • Example research methods may include observations and in-depth interviewing, usability and accessibility testing, diary studies, card sorting, eye and click tracking, surveys.
    • Examples of projects where your research insights led to better-informed design decisions (e.g. to guide product roadmaps, strategy decisions).
    • Familiarity with combining qualitative and quantitative data.
    • The ability to clearly communicate insights and recommendations to different audiences.
    • Proven ability to build relationships between disciplines and cultivate collaboration, especially on distributed or remote teams.
    You'll be responsible for 職務内容:
    • Helping to define our product roadmap for APAC by understanding and advocating for international merchant needs across language, culture, and local commerce behaviours. While we may share the platform, merchant needs vary greatly around the world.
    • Obtain insights for our team to build new products around international requirements, to serve merchants in new ways on the Shopify platform. We know that language, payments, and shipping products can function fundamentally differently around the world - we need you to help us consider the breadth and depth of these challenges and provide simple, scalable experiences. This may include travel and conducting field research on the ground in-market.
    • Articulating research questions and priorities with multiple teams and using a range of research methods to answer those questions.
    • Collaborating closely with various teams (Product, Design, Culture, Data, etc.) to help make better decisions around culture, collaboration, tools, and product roadmaps.
    • Working with the team to enable the UX Research practice at Shopify to confidently incorporate an international perspective into their work.

     

    Shopify can offer Shopifyが提供するもの:
    • A culture of trust and ownership.
    • An international workplace culture.
    • Flexible location within +/- 2 hours of the JST time zone.
    • Flexible work hours and a competitive compensation package (including equity, benefits, and perks)Benefit from a lifestyle spending account - a budget you can spend on a variety of things  to help your life run smoothly, including wellness, transportation, and family care related expenses.
    • Plentiful professional growth opportunities, such as conferences, training courses of your choice, books, business trips, etc.
    • The best tech needed for your job
    We know that applying to a new role takes a lot of work and we truly value your time. We are looking forward to reading your application. Regardless of the outcome of your application we will strive to provide an update to you within 3 weeks of your application submission.
     
    At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
  • UX Engineer
    Imperfect Foods
    About Imperfect
     
    Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods.
     
    We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!
     
    We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
     
    How we are protecting employees from COVID-19
     
    At Imperfect Foods, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities. We provide gloves, masks, and hand sanitizer to all essential employees who must report to work. Before entering our warehouse, employees have their temperatures checked. In addition, we take great care to ensure frequently touched surfaces are sanitized throughout the day and all warehouses are fully sanitized weekly.
     
    We have also implemented an Emergency Sick Leave policy providing full-time and part-time employees 2 additional weeks of paid time off and up to 26 weeks paid leave if they have a confirmed case of COVID-19.
     
    About the role:
     
    At Imperfect, our software engineering team builds the e-commerce platform and internal tooling that drives our mission. The team partners closely with product management and UX designers to develop features, solutions, and systems that enhance and transform user experience. Imperfect Engineers don’t just build widgets -- we participate in the full life-cycle of a feature, from conception to release. We’re a remote first team with members throughout the US. This role will report to the Engineering Manager for user experience.
     
    We have heaps of interesting problems to solve around customer experience, logistics, supply chain and scale. We’re looking for an experienced UX engineer to help us take the work out of grocery shopping by building delightfully functional web and mobile experiences.
     
    If owning the full product engineering lifecycle, sustainability, preventing food waste, and working daily with a bunch of pleasant people excites you, come join us!



    Responsibilities:
    • Collaborate with other team members to provide strong customer-focused experiences
    • Own the full software development lifecycle, from initial concepts, requirements gathering, development, testing, deployment and maintenance
    • Actively contribute to team and company standards
    • Practice disciplined software engineering (e.g. automated testing, code reviews, and writing maintainable code)
    • Ensure the reliability of systems essential to Imperfect customers and internal users
    • Keep up-to-date with the latest technology developments related to your domain
    • For more experienced applicants, ability to mentor other team members



    Skills and Qualifications:
    • 3+ years professional experience in UX engineering
    • Industry experience and a high level of comfort with React
    • Expertise with React Native and other native mobile development is a plus
    • Highly adept with asynchronous application logic to fetch data from APIs
    • Full knowledge of the DOM, new HTML5 constructs, and CSS3
    • A strong commitment to crafting maintainable, dependable code
    • A pragmatic, customer-centric approach to problem solving



    About You:
    • You have a pragmatic, customer-centric approach to problem-solving
    • You have a sincere commitment to crafting maintainable, dependable systems
    • You have the willingness and ability to contribute to a team culture of quality
    • You're passionate about our mission to eliminate food waste and create a better food system for all



    Details of Position:
    • Full-time exempt position reporting to the Director of Engineering for Operations Technology
    • Candidate can be remotely located within the US
    • Salary and employee stock options commensurate with experience
    • Competitive benefits package including health care, paid vacation, 401K, paid parental leave, and recurring credit towards your Imperfect account!



    Physical Requirements:
    • A mix of sedentary and standing work
    • Regular work with computers, including keyboards, mouses, and screens
    • Regular use of mobile devices, including smartphones and tablets
    Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
     
    U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
  • Designer Advocate, Education
    Figma
    Figma is adding to our team of passionate people who are revolutionizing the world of design. We are building a browser-based design tool that looks and feels as good as a native application and has all the additional power and advantages that come from being built upon the web platform. If you’re looking to work at a company that is building the future of design tools, welcome to Figma.
     
    We are hiring our first Designer Advocate focused specifically on bringing Figma to the classroom! Figma has always been committed to being free to students and educators, but we are in the early stages of developing a full program to support Figma in classrooms. You will be a key partner in developing this program and creating a robust community-driven approach on how to bring Figma and a more collaborative design practice to the classroom, specifically focused on university (or the non-traditional equivalent) level.  If you have domain expertise using Figma for digital design, experience teaching and creating design curriculums at the professional level, you love Figma and already find yourself already evangelizing Figma inside and outside the classroom, reach out!



    What you'll be doing:
    • Present and demo Figma for the classroom — not just how Figma works, but paint a picture of how a collaborative environment for design can be integrated into curriculums and deliver valuable real world experience to students
    • Create best practice guides and share content for educators — Design and produce activities, templates, community files, documentation, and livestreams to enable educators and students to collaborate. 
    • Nurture a community of educators — Connect educators from across the globe, introduce alternate use cases for Figma, and how digital design curriculums can evolve to be more collaborative for both students and teachers
    • Connect the classroom to professionals— Help us figure out how to integrate and connect students and educators into our community of professional users at scale with things like mentorship programs, guest speaker programs, and portfolio review programs
    • Collect product feedback from an educator perspective and highlight opportunities to product development at Figma



    We're looking for someone with:
    • Experience working with students and building design curriculums at the university (or non-traditional equivalent) level
    • An understanding of the evolving challenges of today's classroom and can articulate the benefit of student to student, and student to educator collaboration
    • Advanced knowledge of Figma
    • A technical design background and can get into the fine details of interface design
    • You have a real entrepreneurial mindset and enjoy iterating on projects from early experimental ideas through to completion
    • Comfort-level with up to 25% of travel (post-COVID)
     
    While not required, one or all of: fluency in a language other than English, strong written communication, videography skills would be a plus for this role



    Here are some projects you could work on:
    • Presentation decks to help articulate the benefit of how students and educators can work together in real time using Figma
    • Figma file resources that could be used for collaborative activities in the classroom
    • Livestream/video content to help educators on board and connect with other educators using/evaluating Figma



    Read more about our team:
    About Figma
    Figma is the open design company founded in 2012 by Dylan Field and Evan Wallace. With our cloud-based screen design tool, teams achieve a shared understanding around design without worrying about syncing, exporting or installing software. Anyone involved in the product development process can share always up-to-date files with a link. That makes it easy to collaborate on the latest designs and prototypes and see their code attributes. Figma has simplified collaboration across the entire design process for thousands of companies like Microsoft, Slack and Uber and users, including designers, developers, product managers, marketers and others. To learn more and sign up for a free account visit www.figma.com.
     
    At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 
  • Manager of Product Design
    Jobber
    Do you want to inspire and manage a team of product designers?

    Then Jobber might be the place for you! We’re looking for a Manager of Product Design to be part of our Product Design.

    Jobber exists to help people in small businesses be successful. As featured in the Globe and Mail, we work with home and field service companies to help them better quote, schedule, invoice and collect payments from their customers. Having been named the #2 fastest growing software company in Canada and one of Fast Company’s Most Innovative Companies in 2020, it’s clear we’ve come a long way from our first customer in 2011 – but we’ve just scratched the surface of what we want to accomplish for our customers.   

    Our product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees. You will have the choice to work in either our Edmonton or Toronto offices or remotely anywhere within Canada. We’re committed to ensuring the best experience for all Jobberinos to do impactful work. We weren’t named a top workplace in Canada for nothing!

    The team:

    The Product Design team ideates and drives the experience that potential and existing customers have with Jobber — if someone experiences the product we touch it. Working closely with other designers, engineers, and product managers we distill customer friction, uncover opportunities and address them with beautiful solutions that achieve our business goals.

    The role: 

    Reporting to the Senior Manager of Product Design, the Manager of Product Design will help to define Jobber’s product experience. You will be directly responsible for your team’s delivery of high quality and  thoughtful user experience. This is a very collaborative role that will require you to work closely with many stakeholders across Jobber.

    The Manager of Product Design will:

    • Manage and grow a team of Product Designers with varying levels of experience and backgrounds.
    • Advocate for great product design with other departments and disciplines.
    • Partner and collaborate with leadership in Product Management and Product Engineering to drive forward product vision and strategy.
    • Evolve design processes and frameworks to deliver a great user experience.
    • Push product design forward at Jobber and share your knowledge with other disciplines.
    • Balance coaching, feedback, and mentorship of designers to get better at their craft and achieve their career ambitions.
    • Work with other product leaders to communicate clear ideas and vision to Jobber’s Executive team. 

    To be successful, you should have:

    • Experience managing people in an always-changing and often quick growth environment.
    • An ability to give feedback and advice or steer designers in the right direction based on business and user goals.
    • A history in balancing quantitative and qualitative research in decision making.
    • Experience in SAAS business and an understanding of the basic SAAS metrics that lead to business success.
    • The desire to learn about, and the ability to have empathy for other disciplines outside of Design.
    • Basic understanding of design systems and their opportunities and challenges.
    • Past experience in product or digital design at scale, understanding the end-to-end process and artifacts that come out of the journey.

    It would be fantastic (but not a deal-breaker) if you had:

    • Past startup experience, specifically in an organization that experienced fast-paced growth.
    • Past experience in UX research and the process and practices surrounding qualitative research.

    All interviews are currently being conducted virtually - via phone or video.

    What you can expect from Jobber:

    Having been named #8 on the Top 10 Best Workplaces in Canada by Great Place to Work, we walk the talk. Here are just some of the great things you can expect from us:

    • A total compensation package that includes an extended health benefits package with fully paid premiums, RRSP matching, and stock options.
    • A dedicated Learning and Development function, including Development Coach, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.
    • Support for your breaks: from three weeks vacation to rest and recharge, your birthday off, and parental leave top-ups to support your growing family.
    • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
    • To work with a group of people who are humble, supportive, and give a sh*t about our customers. 

    We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

    A bit more about us:

    Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver over $6-billion a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

  • Sr. Product Designer
    Slack

    We are hiring a Senior Product Designer to help design the future of Slack. Designers serve a vital role here: from creating the experience of new features, to the craft and finish of every detail in the product. We appreciate designers who think deeply, speak clearly, love collaboration and feedback, and have a solid collection of animated gifs. Slack has a positive, diverse, and supportive culture — if this sounds like a good fit for you, send us a nice hello, and links to your work and experience.

    What you'll be doing
    • Work cross-functionally with Product and Engineering partners to represent the design team, facilitate design discussions, and give feedback in planning and product channels.
    • Collaborate closely with Design and Product Leadership to define your features and contribute to the overall direction of your product area.
    • Partner with engineering to ensure that our implementation and user experience is of high-quality.
    • Use and evolve our design system in order to design flows, prototypes, sketches, and high-fidelity visuals for your features.
    • Create and iterate on features that drive an understanding of how to use Slack successfully.
    • Solicit feedback from your peers, including other product designers and teammates in your product team.
    • Work in close collaboration with Design Leadership to inform and improve design processes.
    • Interview new Product Designers and actively inform our inclusive design hiring process.
    Who you should have
    • 5+ years of experience in an individual contributor role, on a Product Design team for desktop or mobile.
    • An outstanding portfolio, showcasing a foundation in Typography, Interaction and Visual Design, and Ideation.
    • Solid understanding of how to create usable, accessible, and modular designs that can scale to millions of users.
    • Experience in working and collaborating with diverse teams in a dynamic, rapid growth environment.
    • Experience partnering with Product Managers to develop the strategy and rationale for features.
    • Experience with prototyping as a means to explore and convey design solutions.
    • Excellent written and verbal communication skills (especially if you love to use emoji 😎)
    • Bonus: Experience designing for iterative and experimental features

     

    Slack is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Slack is registered, you will not be eligible for employment.

    Slack is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Slack will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. 

  • Staff UX Writer
    Coinbase
    Location: Remote - USA

    Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.

    There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

    Read more about our values and culture here.

    We’re looking for an experienced UX Writer to join the Design Systems team and lead UX writing for our institutional products, including Coinbase Prime and Coinbase Custody. The Design Systems team at Coinbase is a multidisciplinary mix of designers, illustrators, engineers, and writers. You’ll work closely with the team to improve the language across our design system and establish and share writing guidelines.

    What You'll Be Doing (i.e., Job Duties) 

    • Develop scalable UX writing guidelines, establishing our best practices and standards, and helping evolve our writing style guide
    • Partner closely with Product Designers, Product Managers, Researchers, and Engineers to understand user and product needs to design content that is simple and easy to understand
    • Contribute to product content strategy as well as produce and present final UX copy for our products
    • Identify and drive methods to scale UX writing at Coinbase through content guides and workshops
    • Write technical documentation for our Institutional products 

    What We Look For In You (ie. Job Requirements)

    • Experience producing user-focused product writing through work in tech, digital agencies, or other relevant product areas
    • Experience creating scalable content and writing guidelines and styleguides
    • Experience shaping content for multi-disciplinary projects
    • A portfolio of UX-focused writing samples and style guidelines
    • Experience mentoring / leading others
    • Enthusiasm for financial innovation and Coinbase’s mission
    • Bachelor's degree in English, Communications, Journalism, Technical Writing, UX, HCI, or equivalent practical experience.

    Nice to haves

    • Experience managing a team of UX writers
    • Familiarity with designing financial trading products
    • Experience working in a startup environment
    • Technical writing experience
  • Senior Product Designer
    Joinlincoln

     

     

    Please include URLs for an online portfolio in addition to resume. Submissions without a portfolio included will not be considered.

     

    Applicants must live in the United States or Canada. Applications from other countries will automatically be rejected.

     

    Lincoln Network is seeking a Senior Product Designer who's as passionate as we are about building an outstanding design culture throughout our fast-growing and influential organization. Lincoln works on exciting and original products that solve big human problems. You would have a high degree of ownership over these product experiences as you collaborate with our cross-functional teams of expert product managers, engineers, marketers, designers, and more. You thrive on designing entire user experiences that solve problems elegantly. You probably already share our passion for Lean UX methodologies to create intuitive, innovative, and beautiful products that people love. You probably also like talking to real users often, prototyping on post-it notes, user-testing, or brainstorming with a team about user needs, behaviors, and emotions. You want to be sure you're solving real problems for real people before making polished and beautiful visuals.

     

    Qualifications
      • 5+ years of experience in digital product design, with portfolio across web and mobile applications.
      • Experience using Lean UX principles to research, prototype, and validate designs quickly.
      • Experience designing a variety of products in different phases of development.
      • Comfortable managing a design sprint across UR, UX, and UI––user research, user experience, and user interface.
      • Portfolio demonstrating strong visual design capabilities.
      • Ability to communicate and collaborate well across different audiences, from our internal team, to external stakeholders.
      • Excellent communication, presentation and analytical skills.
      • Proficiency in Sketch and Figma, and InVision or other interactive prototyping tools.
      • BONUS: Experience with CSS, Javascript, HTML.
      • BONUS: Experience with brand design.
      • BONUS: Experience with motion design.
      • Based in the United States or Canada.

     

    Responsibilities
      • Lead the entire product design process, from user research, to user experience, to user interface / visual design.
      • Understand and translate user needs, business requirements, and technical capabilities into innovative product solutions.
      • Create entire user experiences, from research, to concept sketching, to wireframes, user flows, site maps and high-fidelity prototypes.
      • Create intuitive, elegant, user-centric designs.
      • Collaborate with cross-functional team members throughout the design phase to address iterative feedback and to ensure optimal design execution.
      • Work with our engineers to effectively implement the product vision.

     

  • Lead Product Designer
    Stella Connect

    About the Opportunity

    Stella Connect is an innovative, real-time customer feedback and quality management platform that has been designed specifically to drive engagement and performance of customer service teams. We partner with hundreds of the world’s leading brands, from disruptive startups like Earnin and Postmates, through to household names like Warby Parker and Mercedes-Benz, to help them provide exceptional customer service. With Stella Connect, companies get real-time visibility into the quality of their service teams and operations, and the tools they need to drive team member engagement and continuous performance improvements.

    Stella Connect is hiring a Lead Product Designer. In this role, you’ll build experiences to motivate, engage and delight customer care teams. You’re excited to apply your skills to a broad set of design challenges: increasing the usefulness of feedback comments from end-customers, simplifying data and reports into recommendations, and finding every excuse to delight the user. You’ll spend time gathering feedback from end users, have a chance to iterate your designs with user feedback, and work closely with engineers to bring the designs to life.

    Responsibilities:

    • Manage the entire product design process - from research to wire framing to visual design 
    • Use qualitative and quantitative data to make design decisions that benefit users
    • Listen to users to understand what drives each persona
    • Design fleshed out prototypes on a rapid basis
    • Test your designs at varying levels of fidelity
    • Partner cross-collaboratively with engineers and product managers to bring your designs to life
    • Balance fun and engaging design with practical and useful

    Qualifications

    • 5+ years of product design experience
    • Shipped successful consumer and/or enterprise products
    • Ability to prototype to test and get feedback
    • You have an online or PDF portfolio that you can share with us
    • Eager to both learn and teach within a high-powered team

    What will make you a standout candidate

    • Experience with gamified systems
    • Data visualization
    • Experience working directly with enterprise clients

    Compensation & Perks

    Competitive cash comp, stock options; full (and might I add, excellent) health, dental and vision insurance benefits; gym stipend; 10 company holidays, including Juneteenth and Election Day, as well as an unlimited vacation policy. 

    ***

    At Stella, we love everybody! We celebrate our differences and believe that they add to our company’s inclusive culture, innovation, collaboration and overall success. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

  • UX Researcher
    NuORDER
    A first class listener and communicator, you have the ability to grasp tough issues that clients often have trapped in their heads. You’re passionate about attacking complex, enterprise-level problems. Being organized for you is second nature. You’re all about users, getting to know their needs and weaving together the common threads to think about where real solutions lie. You bring an understanding of systems based designs and their benefits to the user.
     
    As a UX Researcher at NuORDER, you’ll be the voice of the customer and drive insight into the issues our users face. In addition to contributing to immediate projects, you’ll help us identify the trends in our industry and define what solutions look like in the context of our existing products. Your efforts will influence and help guide the work of the Design, Product and Development teams as we create value to our clients and 1000s of users who use our app everyday. The ideal candidate will have experience at SaaS enterprise applications.
     
    We are open to remote applicants in the USA for this position.



    Responsibilities:
    • Be the voice and advocate for the user in our product design process
    • Conduct, organize and synthesize research findings of our user personas. Contribute to and help define our ongoing research strategy, refining customer models, etc.
    • Lead usability testing of iterative product designs using a variety of quantitative and qualitative methods. Work with design and engineering teams to implement learnings that best meet the user’s needs.
    • Help identify new opportunities and influence our product and design strategy
    • Regularly share learnings--educate and help align teams around the user centered experience.
    • Ability to work autonomously as well as in a team



    Requirements:
    • 4+ years design/research experience, ideally with enterprise level saas products
    • Firm understanding of various user research methodologies- Hands on experience running usability testing sessions and presenting research findings
    • Experience working with design and development teams
    • Ability to balance multiple projects and as well as develop own initiatives
    • Portfolio of work you’re proud of
    WHY NuORDER? 
    We’re creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to NuORDER’s growth and success. Come join us so we can build together! 
     
    BENEFITS:
    NuORDER offers a competitive salary and benefits package complete with medical, dental & vision insurance, a matching 401k program, flexible PTO & a wide array of holidays. We also offer paid parental leave.
  • Sr. UX Designer
    NuORDER
    You’re a sharp, strong visual communicator. You care equally about users, utility and design details. Driven by data, you’re passionate about attacking complex, enterprise-level problems, crafting fluid experiences that people love.
     
    We’re looking for a candidate who brings experience and expertise of solving enterprise application interaction design problems. You’ll work as a member of our Product Design team, collaborating with our devs and PMs as a key contributor to defining our platform’s solutions.
     
    Your work will be focused on the Retail side of our two sided application, helping create value to the large clients and 1000s of users who use our app everyday. The ideal candidate will have experience with retail focused enterprise ecommerce applications.
     
    We are open to remote applicants in the USA for this position.



    Responsibilities:
    • Create and communicate end-to-end scenarios and interaction models based on well thought out user centered design thinking
    • Create wireframes, prototypes and other UX deliverables, utilizing modular dev-friendly components
    • Collaborate with development teams to form and test creative, high value solutions that can be shipped relatively quickly
    • Ability to work autonomously as well as in a team



    Requirements:
    • 5+ years of experience in product design
    • Firm understanding of design fundamentals. Meticulous eyes.
    • A large design skill set for the entire product design process. Full grasp of UX and Front End best practices.
    • Expertise with modern design tools
    • Experience working with and preparing work for a development team (coding a plus)
    • Enterprise level commerce, retail/assortment planning, and/or B2B experience a huge plus
    • Portfolio of work you’re proud of
    WHY NuORDER? 
    We’re creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to NuORDER’s growth and success. Come join us so we can build together! 
     
    BENEFITS:
    NuORDER offers a competitive salary and benefits package complete with medical, dental & vision insurance, a matching 401k program, flexible PTO & a wide array of holidays. We also offer paid parental leave.
  • Solutions Designer
    MURAL

     

     
     
     
     
     
     
    MURAL is on a mission to inspire and connect imagination workers globally. 

    MURAL is a digital workspace for visual collaboration that connects over 50 percent of Fortune 100 enterprises. Our platform and services enable innovative teams to think and collaborate visually to solve important problems. People benefit from MURAL’s speed and ease of use in creating diagrams, which are popular in design thinking and agile methodologies, as well as tools to facilitate more impactful meetings and workshops.

    Global enterprises including IBM, USAA, E-Trade, Intuit, SAP, Atlassian, Autodesk and GitHub have embraced visual collaboration to align their teams, plan in real-time, speed up decision making, reduce travel costs and accelerate a culture of innovation.

    MURAL is headquartered in San Francisco and employees over 200 people working across six time zones around the world like Buenos Aires, Atlanta, and across Europe. We recently raised $118m in a series B round of financing, so we are ready to take MURAL to the next level.

    YOUR MISSION

    The Solutions Designer is a key partner for the Account Executives in the sales organization. You are responsible for presenting product offerings in the best light to prospects and customers, to illustrate capabilities and product fit. To accomplish this, you must have a track record of strategic and consultative sales skills, including the ability to solicit business requirements, develop a sales strategy, design solutions that address these requirements, and provide business value.


    In this role, you will:

    • Close collaboration with the Sales team on opportunities to understand the customer’s needs and establish MURAL as the best solution to solve the customer’s challenges and needs
    • Lead demos in a compelling manner, leveraging storytelling and design thinking to illustrate MURAL’s capabilities
    • Lead the integration of the client’s methods onto MURAL that illustrate our value proposition during the sales cycle
    • Project manage complex deployments
    • Expand relationships with existing customers, collaborating closely with the Enterprise Transformation Managers (ETM) to identify opportunities and lead discovery sessions
    • Educate both internal and external teams on our product features and benefits because you, better than anyone, knows the ins and outs of the platform and can evangelize it to any audience
    YOUR PROFILE

    The top candidate will have the following skills:

    • 5-7 years of sales solutions design experience within SaaS
    • Fantastic facilitator of remote workshops
    • Strong experience running and conducting SaaS product demonstrations
    • Ability to translate customer needs into product solutions
    • Revenue driven with a sales mindset who thrives in a high paced enviornment
    • Experience collating, translating, and communicating the technical needs of a customer
    • Ability to work as part of a team to solve problems in varied political environments
    • Knowledge or experience working with MURAL
    • Excellent oral, written, presentation, collaboration, and interpersonal communication skills
    • Experience with design thinking and agile methodologies 
    • Self-motivator that thrives in an ever-changing environment
    • Progressive out-of-the-box thinker
    • Remote working experience
    Ideally they will also have:
    • Startup mentality
    • Consulting experience
    WHAT WE OFFER

    In addition to being part of our quest to help people empower their imagination, we offer:

    • Competitive salary and benefits
    • Flexible working hours
    • Ability to work remotely
    • Flexible time off
    • A phenomenal learning environment for you to develop
    OUR VALUES

    We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values:

    • Make Others Successful
    • Adapt to Thrive
    • Show Up With a Smile
    • Generate Wows
    • Think Global
    • Play to Win and Have Fun
    Practicing equality through imagination work.

    MURAL is committed to creating diverse and inclusive workspaces where people can make a positive impact on the world and share their vision of how they achieve it. We are dedicated to working alongside multiple communities to help build this dream and bring it to life. 

  • Product Designer - Platforms
    Upwork

    Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.


    Upwork creates economic opportunities so that people have better lives. Globally, companies are re-evaluating how, with whom, and where they stage their workforce and Upwork is uniquely positioned to help them do that. To help create those connections, we're looking for a Product Designer who is enthusiastic about solving complex problems with the user at their heart. You will help users find the best matches for their needs, collaborating closely with product and engineering to build high-quality and easy-to-use products that help our users achieve their goals and take their businesses to the next level. Working with our cross-functional team, you’ll dig into user challenges, define mental models and uncover ways to provide flexible and powerful user experiences.

    This role requires curiosity, critical thinking, an ability to think abstractly and a thoughtful approach to problem solving.

    Your Responsibilities:
    • Collaborate with user researchers, product managers, developers, data scientists, analysts, and other designers to frame user problems and take ideas from ideation through implementation
    • Balance advocacy for our users with business needs
    • Be accountable for high-quality design practices. Ensure decisions are made with appropriate data and user insights and follow existing UX/UI systems, while making well-informed decisions to create new patterns when needed
    • Lead projects through an end-to-end design process: research, concepting, strategy, information architecture, interaction design, launch and testing
    • Build a variety of design artifacts to communicate your concepts to a broad range of partners and end users 
    • Work closely with developers to deliver a final product you’re proud of
    What it takes to catch our eye:
    • You have a portfolio that highlights projects where you owned the complete UX design and development lifecycle of a desktop or mobile application
    • Must be self-motivated, excellent communicator
    • You can speak to specific techniques you use to build close relationships in a remote work environment 
    • Balance creating great design in a fast-paced environment
    • Able to successfully lead all aspects of a project from start to finish
    • You can demonstrate how you’ve used data to design better solutions
    • ***Portfolio is required***

    Come change how the world works.

    At Upwork, you’ll shape talent solutions for how the world works today. We’re a remote-first organization supported by offices in Santa Clara and Chicago, working together to create exciting remote work opportunities for a global community of professionals. 

    Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We build amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

    Check out our Life at Upwork page to learn more about the employee experience.

    Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  

    #LI-JS1

Product

  • Product Manager
    Cazana

     

     

    A note on remote working: Cazana has always embraced remote working. Due to COVID-19, we have doubled down on this, and as a result, this role can be a fully remote one. We are happy for you to work wherever suits you best, even if that is not our lovely shiny office. Post-COVID, you will be able to use the office if you would like, but you will only be required to do so if your manager has a good reason to get everyone together. We are now a fully distributed workforce and will be maintaining that approach even after the pandemic. This role in particular will require you to live in and. work within a European timezone.

     

    So, we're different. We’re different in that, our data is awesome. As a result, we sell our data as much as we sell our product, often through the building and deployment of APIs.

     

    For this reason, we’re looking for a Product Manager with a Data focus. Someone who carries some product management experience, but who also has the technical interest to work within this space.
     
    We know this isn’t a normal Product Manager role, but that’s what has us all excited.
     
    You have worked as a Product Manager for a year or so. You may not be the most seasoned Product manager out there, but you are a doer. You get things done. 
     
    You are familiar with the full end to end cycle of product management, but where you are known is your knowledge and interest in the technical aspects of SaaS products. People know that you understand the technical stuff more than your average Product manager. Maybe you have a background in development and decided to switch over to the product. Nevertheless, as a result, you have an interest in working on the complex technical aspects of a product that is stronger than your peers.
     
    You are curious, wanting to learn more, and you want to carve out a role for yourself that isn’t a usual Product Manager role.
     
    However, you just don’t know how you can do that in your current role. Sure, you get more involved with the technical than other PMs, but you are still a Product Manager, and this leaves you restless.
     
    Don’t be restless. Come and work with us.
     
    About us and what you will be doing:
    We’re different. We’re using tech to seriously mess with a traditionally manual part of the automotive sector. We’re ambitious, and strongly backed, whilst still being masters of what we do.
     
    Using big data and predictive analytics, Cazana analyses millions of automotive transactions daily. Its award-winning technology gives real-time access to the value and the risk associated with every vehicle on the road. The company is trusted by industry leaders such as dealerships, insurers, financial institutions, and manufacturers.
     
    As a Product Manager, you will be a part of our Product team. However, you will be working super closely with our Data and Engineering teams. You will be tasked with owning the API product lifecycle and be confident in using MySQL to deep dive into multiple databases to fully understand our large datasets. We sell APIs into numerous sectors, and in numerous forms, so wrapping your head around this, and working with the Chief Product Officer, and Senior Product Manager to improve the API proposition, as well as working with the Data and Engineering teams on their overall management of these products will be right where you live.

     

    You will also be responsible for working with a few of our remote Data administrators, whose role within the business is bespoke data collection, as well as managing external clients and their data sources.

     
    This will be quite the specialist role inside Cazana, and we’d love you to be able to bring with you some Product Management knowledge to bolster our team. We recognize that our team has done a fantastic job growing to date, but this role is quite a niche, and so we are looking for someone who can come on board, make the role their own, and add value from day 1. There will be learning on your part, but you will be needed to add value quickly, working on things autonomously whilst aligning with the wider product team. Your experience in Product is what will help you achieve this.

     

    Salary offer: £45-£60k per annum (dependant upon experience)

     

    You must have:
    • 1-2 years experience in a Product Manager role
    • Knowledge and understanding of how APIs are built, deployed, used and measured as a product
    • Knowledge of Product Management models and methods, and experience of working within some of these
    • A passion for identifying, meeting and exceeding customer expectations and needs
    You must be able to
    • Navigate various databases including, but not limited to MySQL
    • Sit in a room with engineers and Data Scientists, and not be lost in the conversation.
    • Work with sales and customers to understand our customer needs, then translate them back to our engineers and scientists
    • Advocate for the Data team, helping other departments understand workloads and roadmaps so that the engineering team can work effectively
    • Work quickly and to a high level of quality with autonomy
    It would be nice for you to have:
    • Experience as a Product Manager within a SaaS environment
    • Experience working in a fast-paced start-up environment
    • Experience managing data sources gathered from external clients

    • Experience managing data collection conducted internally

  • Product Marketing Manager
    Akasha
    Description

    AKASHA Foundation is looking for an outstanding Senior Product Marketing Manager. In this role, this individual is responsible for developing and managing go-to-market strategies, core messaging, positioning, competitive differentiation, and integrated marketing activities to drive adoption of our products. Additionally, we’ll look to our PMM to be the expert in audience engagement and translate this information into actionable, measurable marketing communication tools that are tailored to various segments – prospects, customers, partners, and employees.

    Responsibilities
    • Craft the story and message for our products.
    • Work cross-functionally within the company to define target personas in vertical markets and develop content and messaging to reach them.
    • Develop market analysis (including market research, market problem definition, market sizing and business competitive analysis) that feeds into the product strategy.
    • Work with the leading industry analysts to educate them on AKASHA and to drive c positioning in relevant analysts’ market reports.
    • Serve as an evangelist to developers, customers, partners, industry analysts, and press.
    • Work to identify customers to be nurtured as customer references for marketing.
    • Work with external PR agencies on product announcements.
    • Provide product training and enablement for internal teams. 

     

    Job Requirements
    • 7+ years of product marketing experience.
    • A track record of shipping quality products that had customer impact with evidence of exceptional ability.
    • Highly motivated energetic self-starter, passionate and highly knowledgeable about marketing.
    • Comfortable with both strategic messaging and hands-on tactical content creation, all at the same time.
    • Strong analytical, communication, organizational, presentation and leadership skills.
    • Strong written and verbal communication skills, qualitative analysis skills, and project management skills required.
    • Excellent interpersonal skills with experience working cross-functionally.
    Nice to Have
    • Experience in open source projects.
    • Graduate business or technical degree.
  • Associate Product Manager (m/f/d)
    Decagames
    Who we're looking for

    We are looking for an associate product manager who wants to work on live games and learn all about live ops and games as a service. 

    This role is a remote role, you can work from everywhere in the world.

    Your Responsibilities
    • Analyzes data, builds automated reports, and works with Live Ops to get all necessary data at the right time to manage game metrics
    • Assists in managing in game sales, CRM programs, seasonal content, economy, and user traffic
    • Works with teams to identify, test, and measure hypotheses
    • Effectively communicates relevant KPIs and updates to team in a timely fashion
    Your Profile
    • Personality and constitution suited for rapidly evolving startup environment
    • Can work independently and manage a complete project from concept to completion
    • Strong quantitative and analytical skills; the ability to derive conclusions from data and clearly communicate findings is critical
    • Strong experience with writing SQL queries for analysis
    • Strong organizational skills and detail oriented
    • Passion for games 

    We are looking forward to your application.

    Your DECA HR Team

  • Digital Project Manager
    Noticed

    Do you have experience in the eCommerce industry? Are you comfortable working alongside both creative designers and other front-end developers? Are you an enthusiastic and disciplined professional that enjoys managing fun and creative projects from start to launch? Then, we're looking for you!

    Noticed is looking to add a talented Digital Project Manager to join our team. You will lead the management front of successful eCommerce web projects from start to finish. Your expertise in project management ensures that all projects are completed on time and on budget. You’ll be the primary point of contact for both the Noticed team, keeping everyone in the loop about the details of each project, and the client team, keeping them updated on project timelines and deliverables.

    THE QUICK FIT TEST!

    • You have experience managing more than 5 websites or eCommerce builds in a year for B2C/B2B clients
    • You can demonstrate clear past success in project profitability and timeline control
    • You understand the details of the technologies behind websites
    • You can articulate your position on the pros/cons of various project management methodologies
    • You have more than 2 years of eCommerce agency experience
    • You can deliver work on time and on budget

    Our Project Manager's Core Responsibilities will include:

    • Creating and executing intricate project plans while defining goals/deliverables/schedules/budgets for internal teams, clients, and partners
    • Ensure that e-commerce projects are delivered on-time, within budget and exceed our client’s expectations.
    • Communicate strategy, project scope and client feedback to strategists, designers, developers and freelancers.
    • Complete ownership of project deadlines and budgets
    • Review deliverables with internal team and present to clients.
    • Adjusting plans based on changing requirements and timelines
    • Managing and planning resources and working with individuals to assign responsibilities
    • Leading a team of strategists, designers, and developers from discovery to launch
    • Managing day-to-day project management tasks of eCommerce website redesign/re-platform projects
    • Reviewing deliverables before giving them to clients
    • Assisting in managing our project delivery processes including quality assurance
    • Ensuring project documents are complete, current, and stored appropriately
    • Identify client scope creep and how to proceed.
    • Aiding in the weekly tracking and reporting of team hours and freelance work
    • Facilitating project debriefs and ensuring learning and innovation is incorporated into our future service development processes
    • Responsible for creating internal process and procedures to ensure

    To be successful in this role, you’ll already have:

    • Have a track record launching projects on-time and on budget.
    • 2+ years of experience in managing large web design projects
    • In-depth technical fluency and literacy in web technologies including high-level technical problem solving
    • PMP and/or Scrum Master Certification (Not required, but a plus)
    • A working understanding of the entirety of the web design project lifecycle from front-end development to back-end programming
    • Strong ability to coordinate and manage client projects to profitable completion, on-time delivery, and high customer satisfaction
    • Experience in project scoping and estimation
    • Excellent logical reasoning, multi-tasking, and analytical skills
    • Exemplary organizational and time management skills
    • An ability to work in a fast-paced, deadline-driven environment
    • Strong budget management skills
    • Experience in and enjoy creating and managing detailed documentation

    It’s a bonus if you also have:

    • Experience with Shopify, Magento, etc.
    • A Bachelor’s Degree in Ecommerce, Marketing or equivalent work experience (minimum of 3 years) in ecommerce and software project management
    • Experience directing highly specialized, technical team members
    • Experience problem-solving code and architecture issues
    • Experience in building ROI-oriented insights for your projects based off of analytics

    What can Noticed offer me?

    • Competitive Salary + Bonus
    • We offer healthcare benefits and contribute 70% to employee premiums.
    • We provide 23 days of paid time off and observe 10 company holidays.
    • We have Summer Fridays, where employees can complete their Friday afternoon work earlier in the week and take a half-day on Fridays!
    • We actively curate a monthly and yearly team culture calendar.
    • We are an equal opportunity employer and foster an inclusive environment. We welcome people from diverse backgrounds and perspectives to apply to our positions.
  • Junior Technical Project Manager (m/f/d)
    Decagames
    Who we're looking for 

    We are looking for a Junior Technical Project Manager with a passion for video games to join us and work remotely. As a Junior Technical Project Manager, you will have the chance to work on some cool older titles,  acting as a bridge between Product and Development Teams you will oversee implementation of new features to production and make sure that our games are compliant across all platforms.

    This role is a remote role, you can work from everywhere in the world.

    Your Responsibilities
    • Collaborate with Production to understand product strategy and business requirements that need to be translated into technical requirements
    • Assist in ensuring that Product priorities are included and clearly communicated in the Technical Roadmap
    • Assist in setting up and maintaining Sprints in JIRA. Make sure that Sprints reflect Technical Roadmap priorities
    • Assist in managing the whole release cycle (planning, scheduling, testing and deploying) for different platforms
    • Assist in effectively communicating with the Development Teams so they are informed of ongoing projects
    • Assist in ensuring coordination between Production, Development and QA. Report on the advancement of the deliverables (planned versus actual) to the Production team, surfacing up potential roadblocks and backing them up by contingency plans
    • Assist in maintaining bugs backlog and making sure that it is being worked upon 
    Your Profile
    • 2+ years' experience working in a coordination role involving technical knowledge of company's products and services/ assisting in mobile apps development 
    • Strong understanding or interest in online multiplayer games
    • Understanding of Scrum and Agile methodologies
    • Experience working with JIRA 
    • Ability to prioritize and manage several milestones and projects efficiently
    • Good written and verbal communication

    Would be a plus

    • Remote working experience with distributed development team

    We are looking forward to your application.

    Your DECA HR Team

     

  • Sr. Product Manager, Adoption
    Slack

    We are looking for a Senior Product Manager to help us accelerate the adoption of Slack.

    For years, Slack has been changing the way millions of people work together within their organizations. By shifting internal communication out of inboxes and into channels, teams can work more transparently with each other and get more done. But we know the work doesn’t stop at a company’s walls. As a product manager leading the adoption of Slack, you’ll help bring all the benefits of Slack to everyone you work with, both inside and outside your organization. 

    You’ll be setting the strategy and product direction to help teams get more of their work network onto Slack. You will be responsible for developing innovative and user-friendly ways to discover, create, and share channels with your entire internal and external work network. 

    You’re constantly coming up with great new feature ideas and thinking critically about which of them will make the biggest impact. You know how to measure and interpret the results of your team’s efforts. You have a strong technical foundation and experience building user-facing products. You thrive in cross-functional roles and love working side-by-side with the best engineers and designers. You easily manage several projects at once. You work well under pressure, and you are accountable to results.

    Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

    What you will be doing
    • You’ll develop the product vision, strategy, and roadmap for teams to successfully invite others into Slack in concert with cross-functional peers
    • You’ll execute at a fast pace with a focus on user experience, impact, and learning
    • You’ll become an authority on your product area. You’ll identify customer needs and business opportunities through a combination of user research, collecting feedback from cross-functional teammates, diving into data, and competitive analysis.
    • You’ll work with design and engineering partners to ship well-crafted product and appreciate the little big details 
    • You’ll define, understand, and improve key funnels and metrics.
    • You’ll own features and experiments end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
    • You’ll drive execution against our plan in collaboration with engineering, design and marketing peers: making trade-offs, anticipating staffing needs, risks, and ensuring frequent and clear communication.
    What you should have
    • Passion about Slack and the problem we’re solving.
    • 5-8+ years of experience leading major product or growth initiatives across consumer or direct-to-customer business products. You can take rough themes and big ideas and turn them into a roadmap of features, experiments, and research with minimal guidance.
    • Impact focus and a consistent history of delivering measurable results for both users and the business.
    • Must be a self-motivated team player and able to work in fast-paced environments with minimal oversight.
    • Data-minded. You deeply understand how your products work and how to measure long-term impact. You know every step of the funnel. You can design, run, and interpret experiments and A/B tests, and probably know a bit of SQL.
    • Ability to think big and small to build a portfolio of experiments and larger features. You are as comfortable whiteboarding a completely new experience as you are optimizing an existing flow and know when to do which. You can initiate and drive multiple projects concurrently. 
    • Impeccable follow-through. You say what you’ll do, and do what you say. You hold your team to this standard. You don’t let details slip.
    • Product taste and craftsmanship. You will own important product interactions with every Slack customer, and should show the attention to detail this responsibility deserves.
    • You listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace. You take blame and pass on praise. People love working with you.
    • Written communication that is clear and effective.

    Slack is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Slack is registered, you will not be eligible for employment.Visa sponsorship may not be available in certain remote locations.

    Visa sponsorship is not available for candidates living outside the country of this position.

    Slack is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Slack will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.


     

  • Senior Product Manager, Public Platform
    Stack Exchange

    At Stack Overflow, our mission is to serve developers. Whether we’re helping developers get public answers to their questions, work more efficiently with their team, or find a new job, we build products that make millions of developers’ lives better every day. We’re looking for a Product Manager to join our team, working on the public platform, http://stackoverflow.com/.

    Stack Overflow today has over 17 million question and answer pairs, sees 50 million unique visitors a month, and has been visited over 12 billion times in the past decade. You’ll be leading one of the largest, most engaging products on the internet.  While we’re proud of how far we’ve come, we need your help to make Stack Overflow an attractive community for the next 10 million developers.  You’ll have a broad mandate from new user onboarding, acquisition, and core Q&A functionality to user privileges, reputation, moderator tools and much more.  

    You’ll have the opportunity to do a lot. Here’s what you can expect during your first year:

    • First Month: Get onboarded and brought up to speed on our current plans. You’ll spend a lot of time learning about our products, building rapport with the product, engineering, marketing, sales, and community teams, and contributing to small features.

    • Next 3 Months: Acquire a deep understanding of the biggest opportunities and pain points for our various user segments through past and new user research. This will include understanding the user journey for both job seekers and employers, expanding our product suite to better address their needs, and improving their overall experience on the platform. You’ll speak with users and customers, write specs, run experiments, and iterate on ideas with your team and stakeholders.

    • Next 8 months: You will take a leadership role developing the long-term roadmap for the Public Platform product team. You’ll be involved not just in product development, but in defining long-term strategy, improving our processes, and advocating for all developers and technologists that use Stack Overflow.

    We like to work in public. Not only does that mean being open within the company about what the product team is building, we also try and bring the developer community in as soon as we’re able.  Here are some examples of how we have done this historically:

     

    We’re looking to hire the best person wherever you are in the world. We work remotely so you can work from home and interact with the team over Google Meet and Slack, usually during US or European working hours. We have offices in New York, London, and Munich, so if you’re in one of those cities you can opt to work from the office or stop by for a visit – our offices are awesome! (Note: Due to the Covid-19 outbreak, offices will remain  closed through the end of 2020).

    What you’ll do:

    • Partner with other PMs and key stakeholders to  set the product strategy for the Public Platform team, and lead a team to execute on that strategy

    • Build the product roadmap, maintain a backlog of projects, and manage the priorities for the team

    • Contribute to detailed user research and customer segmentation to understand the core issues that our users and customers care about

    • Propose new products and features and pitch them to the company and community

    • Start with high-level goals and hypotheses, validate ideas through product discovery and research, and partner with developers,  designers, marketing, and community teams to iteratively deliver value to our users

    • Define and monitor metrics to determine the effectiveness of features, and administer split tests to measure overall impact

    • Interact with our community of developers and our customers around the world to gather ideas and feedback

    • Develop and execute go-to-market strategies in partnership with product marketing and community teams

     

    What we want to see:

    • A track record of coming up with ideas for building and shipping web software

    • Minimum of 6 years' product management experience

    • A deep understanding of Stack Overflow and other Stack Exchange network sites

    • Has worked on a community based product or participates in online communities

    • Excellent spec-writing and UX skills

    • An understanding of the technical and design implications of what you ask the team to do

    • Excellent telecommuting skills. Even if you work from one of our offices, many of our team members are remote

    • Experience with usability testing and A/B tests

    • Demonstrated ability to communicate clearly through written word (whether that's online posts, specs, blogging, or anything else)

     

    If this job interests you but you aren’t certain if you meet all of the requirements, apply anyway!

    About Stack Overflow

    Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers and technologists visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities.

    We partner with businesses to help them understand, hire, engage, and enable the world's developers. Our products and services are focused on developer marketing, technical recruiting, and knowledge sharing.

    We believe in hiring smart people and getting out of their way. We have an office in New York with some of the best amenities of any New York startup, and we have people who work remotely all over the world.  We keep meetings and ceremonies to an absolute minimum.

    Our core values guide our work.

    • Keep Community at Our Center: Community is at the heart of everything we do. Nurture healthy communities where everyone is encouraged to learn and give back.

    • Adopt a Customer-First Mindset: Authentically serve our customers by empowering, listening and collaborating with our fellow Stackers.

    • Be Flexible and Inclusive: We do our best work when a diverse group of people collaborate in an environment of respect and trust. Create space for different voices to be heard, and allow flexibility in how people work.

    • Be Transparent: Communicate openly and honestly, both inside and outside the company. Encourage transparency from others by being empathetic, reliable, and acting with integrity.

    • Empower People to Deliver Outstanding Results: Give people space to get their job done, support them when they need it, and practice blameless accountability.

    • Learn, Share, and Grow: Adopt a Growth Mindset. Be curious and eager to learn. Aim for ethical, sustainable, long-term growth, both personally and in the company

    Diverse teams build better products.

    Legally, we need you to know this: 

    Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

    But we want to add this:

    We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

  • CRM Technologies Product Manager
    Great Minds

    Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks an experienced CRM Technologies Product Manager.

     

    COMPANY PROFILE

    Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 900 people.

    For additional information please visit: www.greatminds.org

    OUR MARKET POSITION

    Great Minds’ Eureka Math is the most widely-used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

    The CRM Technologies Product Manager position is responsible for the short- and long-term success of the Salesforce Customer Relationship Management (CRM) platform. This individual works collaboratively across end users and departments to ensure the CRM platform is being leveraged in the most optimal ways possible to have a positive impact on operational performance. The CRM Technologies Product Manager is decisive and confident, leading the overall CRM platform strategy that will deliver the highest amount of value.

    ∙8+ years IT experience leading cross-functional teams to deliver projects in Agile environment
    ∙Strong understanding of the Salesforce platform, with the ability to build customized solutions and execute the solution by leveraging SFDC configuration.
    ∙Knowledge of other technologies in the Salesforce ecosystem like CPQ, MuleSoft, etc., desirable
    ∙Proficiency with agile development tools such as JIRA
    ∙Experience working with international teams across timezones
    ∙Understanding the unique business requirements of internal users, and translating/presenting those needs into a compelling vision and roadmap.

    ∙Partner with stakeholders and subject matter experts to develop clear, concise training materials
    ∙Develop plan for training and on-boarding of new users
    ∙Create training materials such as, but not be limited to: videos, quick reference guides, online courseware, presentation slide decks, and product manuals.
    ∙Develop an overall vision and strategy for the Salesforce CRM platform
    ∙Gather and analyze requirements, feedback and requests from internal stakeholders with a focus on continuous improvement
    ∙Analyze how reported issues with systems and processes translate into enhancement requests
    ∙Responsible for a prioritized, agreed upon detailed product backlog meeting the needs of a wide range of users spanning multiple departments
    ∙Define the product strategy and roadmap
    ∙Be a CRM subject matter expert with a specialization in all things Salesforce
    ∙Be hyper-organized and capable of juggling multiple stakeholders and product requests simultaneously
    ∙Knowledgeable of and experienced with working in Agile/Scrum environments
    ∙Be inspired to identify and innovate in areas where automation can replace manual work
    ∙Be able to facilitate developers discussion and flesh out the critical details required to ensure successful project delivery
    ∙Understand Salesforce capabilities and limitations and can clearly communicate those to business stakeholders.
    ∙Owns Salesforce product portfolio and drives product strategy and direction for IT-led initiatives

    ∙Methodological, detail-oriented, able to be careful and considerate under pressure.

    ∙Ability to meet deadlines, handle and prioritize multiple simultaneous requests, manage laterally and upwards.

    ∙Ability to provide training and instruction to audiences of varying technical ability.

    ∙Comfortable working in a small, collaborative team environment.

    ∙Focus on making IT work – open-minded, willing to look at problems from multiple angles, with an appetite and patience for getting it right, revisiting, and continuously improving.

    ∙8+ years IT experience leading cross-functional teams to deliver projects in Agile environment

    ∙Strong understanding of the Salesforce platform, with the ability to build customized solutions and execute the solution by leveraging SFDC configuration.

    ∙Knowledge of other technologies in the Salesforce ecosystem like CPQ, MuleSoft, etc., desirable

    ∙Proficiency with agile development tools such as JIRA

    ∙Experience working with international teams across timezones

    ∙Understanding the unique business requirements of internal users, and translating/presenting those needs into a compelling vision and roadmap.

    Bachelor's degree in a technical field preferred.

    Prefered Certifications:

    Salesforce Certified Platform App Builder

    Salesforce Certified Advanced Administrator

    Salesforce Certified Administrator

    A cover letter and resume are required to be considered for this position.

    If selected for an interview, a salary history and background check will be required.

     

    Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

  • Product Manager
    Mirantis
    Company Description

    Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere – from public to hybrid cloud and to the edge. Mirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Reliance Jio, STC, Vodafone, and Volkswagen.

     

    Job Description

    We are looking for a Product Manager with experience building enterprise infrastructure software. You will help guide and manage the delivery of a diverse set of licensed products with roots in open source projects. Product Manager at Mirantis is a fast-paced and dynamic role that will provide candidates with exposure to large fortune 500 companies, global economies, and unique market segments.

    What you will do:

    • Develop and execute a differentiated product vision, strategy, and roadmap for Mirantis across a well-defined and articulated set of customer segments.
    • Lead competitive analysis, market research, and new market and product identification in concert with the Product Marketing team.
    • Operationalize the delivery of the vision & strategy through roadmaps, feature definition, releases, and go-to-market plans, with an emphasis on compressed timelines and rapid time to market.
    • Coordinate with the Engineering and Program Management teams to understand resource availability, development activities and milestones, and dependencies between teams and products. Collaborate on the creation and maintenance of a rolling product component roadmap.
    • Be a product evangelist with customers, prospects, analysts, partners, and internal teams
    • Be an active participant in the execution of go-to-market and launch activities.
    • Enable the Sales and Customer Success teams with training and time in field learning with customers.



    Qualifications
    • Proven track record in Product Management.
    • Experience with B2B enterprise SaaS.
    • Experience with product-led growth opportunities and strategies
    • Understanding the cloud-native technologies landscape, vendors, their products, how they relate to each other, and what value they can deliver to the end-users.
    • Strong foundation in virtualization, containerization, public clouds, networking, system, and distributed systems technologies.

     

    Additional Information

    What does Mirantis offer you?

    • Work with an established Silicon Valley leader in the cloud infrastructure industry.
    • Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
    • Be a part of cutting-edge, open-source innovation.
    • Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
    • Receive a competitive compensation package with strong benefits plan and stock options.
  • Senior Project Manager
    ThreatConnect
    Company background

    Designed by Analysts but built for the entire team (Security Operations, Threat Intelligence, Incident Response, and Security Leadership), ThreatConnect’s Intelligence-driven Security Operations Platform is the only solution available today with intelligence, automation, analytics, and workflows in a single platform. Centralize your intelligence, establish process consistency, scale operations, and measure your effectiveness in one place. To learn more about our Threat Intelligence Platform (TIP) or Security, Orchestration, Automation, and Response (SOAR) solutions, visit ThreatConnect.com.

     
    Job Description

    ThreatConnect is looking for a Senior Project Manager to join the Engineering Team. You will be hands-on and knee-deep in product details and requirements. As Senior Project Manager, you’ll challenge yourself to innovate and strategize efficiencies and build relationships to achieve results. As a new member of our dynamic team, you will have a rare and rewarding opportunity to impact change in the growing Cybersecurity field.

    About You:

    You are a great communicator. You are comfortable speaking with stakeholders with a variety of backgrounds: Engineers, Product Managers, and Technical Writers alike.

    You are detail-oriented. You’re the kind of person who won’t just close a tab and say, “that’s probably close enough.” You naturally try to optimize solutions to problems in your life.

    You enjoy bringing people together. The team is comprised of individuals with various personalities, different backgrounds, approaches, and different ways of thinking. You should strive to help others celebrate their differences and get everyone working towards a common goal.

    You like seeing things get done the right way. A “process” isn’t just a set of checklists and Gantt charts you follow. A by-the-book methodology isn’t a path to success, and you’re able to own and create new ways of working to ensure the entire team feels like the job has been an overall success.

    Things You Might Do
    • Define project scope, goals, and deliverables that support company objectives in collaboration with: Engineering, Product Management, and stakeholders
    • Facilitate cross-team coordination, collaboration, and open communication
    • Drive visibility of information to help the team track progress (e.g., capacity planning, feature status, and achieving cycle goals)
    • Scrum Master for a software team with a focus on finding efficiencies in how they track and complete projects
    • Be a thought-leader and evangelist for agile within the company, building on knowledge and success from previous experiences
    • Guide the team towards a culture of full transparency over relevant metrics to all stakeholders
    • Contribute to the evolution of the company’s agile practices, processes, and tools
    • Work with changing priorities, creatively solve problems, and remediate our process
    • Track and coordinate releases in a distributed team environment
    • Develop and manage concurrent project plans across multiple teams
    • Bridge the gap between methodologies and real-world implementation of methodologies
    • Proactively address changes in project scope, identify potential risks, and devise contingency plans
    • Uncover possible bottlenecks in project delivery and escalate to management when appropriate
    Day in The Life

    In this role, you'll get to...

    • Work with Engineering Managers to define and track strategic project initiatives
    • Act as the conduit between Engineering and Product Management to communicate progress and improve on a nascent process
    • Guide the building of targeted goals for monthly cycle planning
    • Communicate blockers and inefficiencies in the process to drive change and improve the team
    • Manage the release process using excellent communication skills along with a disciplined approach to timelines
    • Reward the wins and help understand the things we can do better

    On day 1 we'll expect you to...

    • Listen in on planning and cycle meetings to understand team dynamics and culture
    • Collect information on our existing process and how we define success
    • Ask questions about our process and understand where the needs are for our team

    At 3 months we’ll expect you to…

    • Know our existing process with an eye for some opportunities for success
    • Conduct weekly status meetings between Engineering and Product Management
    • Follow along the end-to-end release cycle as we move initiatives through the pipeline.

    At 6 months we’ll expect you to...

    • Conduct monthly planning meetings for upcoming initiatives
    • Own the JIRA tracking process while leaning on Engineering to execute the agile strategy
    • Manage release process communications to all stakeholders
    • Report on monthly or quarterly efficiency and quality metrics to management

    At 12 months we’ll expect you to...

    • Perform all of the above with minimal supervision
    • Act as the subject matter expert for agile development in the company
    • Pioneer practical agile processes for software projects to remove inefficiencies and build success

    Perks of the role...

    • Experience working with remote teams
    • Experience working in a growing company where processes and team structures are re-evaluated continuously and tweaked amidst an ever-changing business landscape
    • Passion and patience for continuous improvement in a practical way

    Our team emphasizes...

    • Enjoying the thrill of generating a hypothesis with your gut and verifying it with your data
    • Taking the time to build things the right way, even if it means spending extra time to break up larger feature sets into smaller units of discrete value
    • Earning and respecting autonomy -- with remote teams and a data-centric product, we have to trust that people are working towards a common goal even when we're not on calls together

    This job is awesome because…

    • You get to work with sharp people from all walks of life, who are intent on building a platform that solves some exciting yet critical problems
    • You will be part of a growing company that is successful but still has the DNA of a startup

    More about our employees

    • Our team is remote and primarily on the East Coast
    • Solution agnostic -- we don’t care about who is right, but we all want to find what is right
    • Genuinely care about doing what’s best for the customer
    • A dynamic group of individuals who feel passionate about the Cybersecurity space

    Requirements

     
    • 5+ years of Engineering Project Management expertise delivering complex projects through a full project lifecycle
    • Knowledge of user stories, epics, tasks, and backlog tracking while reporting progress
    • Highly motivated self-starter with proficiency in managing competing priorities
    • Able to adapt to shifting priorities and demands through analytical and problem-solving skills
    • Able to work on cross-functional, interdepartmental project teams
    • Excellent communication skills and experience interacting with business and technical individuals at all levels
    • Act independently with minimal supervision in a remote environment
    Desired Skills:
    • Scrum Master Certification
    • Experience with JIRA and the Google Apps Suite

    Benefits

    Work-Life Balance:
    • 10 Paid Federal Holidays
    • Accrued Paid Time Off (PTO) for vacation/sick, time
    • Your birthday off
    • Employee recognition program with quarterly awards
    • Employee referral program
    • Military leave options available
    • Education reimbursement program for job-related college courses and professional training
    • Quarterly events with your geographic team
    • Annual company part

    Medical:

    • MEDICAL PREMIUM FOR INDIVIDUALS AND FAMILIES ARE 100% COVERED
    • Paid Parental leave
    • Paid Bereavement leave
    • Prescription drug coverage
    • Dental coverage
    • Vision coverage
    • Pet-insurance available
    • Company-paid short term and long-term disability
    • Company-paid insurance and AD&D coverage

    Financial:

    • 401K retirement savings plan with company matching program up to 6%
    • Health Savings Account
    • Cell phone stipend
    • Flexible Spending Accounts (medical, dependent care, transit and parking)
  • Localization Project Manager
    Spotify
    Every year, millions of listeners from around the world join Spotify. Vital to this growth is our ability to communicate with every one of them in a personal, clear, and authentic manner regardless of language or cultural background. This is where you come in. Our Localization Program is growing and you will work from our Stockholm’s office and will work closely alongside your colleagues in New York to further enhance and support our localization team’s mission and vision. As Localization Manager, you will be in charge of maintaining our tone of voice in every language while also ensuring we respect our customers’ cultural preferences and more. With the 20+ languages already supported, you’ll be fundamental to Spotify’s success around the world.



    What you'll do
    • Manage localization projects for product, marketing campaigns, CRM, e-mails, and web content, oversee localization and QA workflow, and make sure that every deadline is being kept.
    • Ensure work is done within budget and that vendors adhere to their service level agreement.
    • Lead meetings and work closely with cross-functional teams of designers, product owners, internal reviewers, engineers, marketers, and others across the company, passionate about Spotify’s success. You will facilitate communication of localization requirements, share insights, resolve any issues and ensure that we operate in line with our overall localization strategy.
    • Share best practices and evangelize our localization efforts.
    • Review, prioritize, and track the resolution of bugs that affect localized product content quality and functionality.
    • Develop and implement processes to increase efficiency, and manage cost and time to market for localized versions.
    • Together with your teammates, research and incorporate industry best practices and innovation into our localization and translation strategy.
    • Test possible tools and technologies to enable the team’s strategic goals.
    • Give input to budget and follow up on costs related to translations.
    • Work on project retrospective with our stakeholders.
    • Prepare comprehensive reports and presentations.
    • Report to our Lead Localization Manager located in our New York HQ.



    Who you are
    • Solid experience as Localization Project Manager in a deadline-driven role with accountability for delivering projects with multiple components and multiple stakeholders and collaborators.
    • Previous vendor management experience.
    • Jira user.
    • Experience working with TMS, CMS and other translation and content management tools.
    • Experience working with remote team members.
    • Excellent track record in delivering global products, and understanding of localization challenges.
    • Creative as well as strategic thinker who can demonstrate strong organizational and management skills.
    • Strong communication skills.
    • You’re comfortable with constant change, in your role, around you, in the team. You embrace it and try to make the most of each new opportunity.
    You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.
     
    Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 286 million users.
     
  • Mobile Product Manager
    Piggy

    Joinpiggy.com is looking for the highest caliber Mobile Product Manager to join its growing team. You will be part of a team helping to improve our mobile applications’ user experience. You are ideally located in Europe and can work regular European business hours.

     

    What We Are Looking For

    • Experience using cohort data, event analytics, and customer research to make informed product decisions
    • Understanding of both iOS and Android platforms and their unique capabilities, design patterns and guidelines.
    • Strong problem solving skills
    • Self-starter that does not require detailed management and oversight...If you have a goal, you should be able to work proactively across the company to accomplish it
    • Excellent written and verbal communication skills
    • Experience in the affiliate industry is a plus

     

    Job Functions:

    • Complete ownership of our mobile UX with a focus on data-informed product development
    • Collaborate closely with key stakeholders to develop and understand user insights, unmet needs, behavior patterns, and growth opportunities.
    • Translate product strategy into detailed business requirements
    • Scope and prioritize activities based on business and customer impact
    • Collaborate with marketing and engineering teams
  • Staff Product Manager (L4) - Branded Calls
    Twilio

    Because you belong at Twilio

    The Who, What, Why And Where

    At Twilio, product managers are responsible for every aspect of the product. From concept to API design to go-to-market planning to revenue ownership. You will have full responsibility and autonomy to grow your products. You will lead the product requirements to build and operate real-time, highly-scalable distributed services that must operate at better than five 9s availability, all while the product grows at an exponential growth rate.

    Twilio is looking for a Sr Product Manager to join the Account Security Business Unit to lead a revolutionary product for restoring trust in phone calls. You will understand the needs of our customers in the world of call spamming. You will build products to help our customers to engage with their users with confidence. Working side by side with other product managers, Business Development, UX and engineering counterparts, you will collaborate to craft and deliver on the vision, strategy, and roadmap for Branded Calls at Twilio.

    Who?

    Twilio is looking for a leader who lives Twilio Magic and has a demonstrated track record of Product Development.

    • 5+ years in product management in a fast-paced company. You have to hustle and know how to knock down barriers to get to your objective.
    • You are curious, collaborative, humble and have empathy as a key trait.
    • You are a strategic thinker and thrive operating in broad scope, from conception through continuous operation of 24x7 services.
    • You have solved complex problems and have the aptitude to navigate uncharted waters.
    • The ability to solicit customer requirements from many - often competing - sources, prioritize, and work with engineering and design to deliver
    • Great communication skills. You are happy to talk to customers and partners, and enjoy evangelizing and iterating on your product.
    • Experience managing products at various stages of maturity, from legacy to greenfield
    • Technically savvy and experienced with the cloud, APIs, devices and dialers is a plus.
    • Bachelor’s degree or equivalent experience required.

    What?

    As a Senior Product Manager, you will be doing many things including:

    • Create and own your product’s overall roadmap for Branded Calls product
    • Include the ability to hustle and ship fast learn fast and iterate fast
    • Work with Engineering, UX, BD and PMM on delivering the product. 
    • Research, define and implement pricing strategies for customers and rev share for partners
    • Work with BD and external partners on delivering the branding to the devices
    • Define, track and report success metrics and goals for your product

    Why?

    Businesses - our customers - are failing to contact their users because of an abundance of spamming and scamming of phone calls. Current industry solutions of catching the spammers are not reliable and often businesses fall victim to the erroneous tagging of their phone calls as spam. Twilio is pioneering the new ways of identifying the business caller to the user and allowing them to make an educated decision whether to pick up or not. The new approach Twilio is increasing engagement rate for customers while restoring the trust in phone calls among people.  

    Where?

    This position will be located in either a remote location in the US - or in our Bogota, Colombia office. With the latter, you will enjoy our perks: catered meals, snacks, monthly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

    About us:

    Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

     

  • Technical Program Manager, Cloud Services
    Hashi Corp

    About HashiCorp

    HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build tools to ease these decisions by presenting solutions that span the gaps.  Our tools manage both physical machines and virtual machines, Windows, and Linux, SaaS and IaaS, etc.

    HashiCorp is at the epicenter of the cloud adoption wave, helping shape how the world’s largest enterprises are running their IT infrastructure. We provide many of the most innovative companies with infrastructure automation solutions. Our product suite (Terraform, Vault, Consul, and Nomad) provides a consistent approach to provision, secure, connect, and run any infrastructure for any application. We're designing and building the future of infrastructure tooling. 

    About the role...

    As part of the Technical Program Management team at HashiCorp, you'll plan and execute programs, strategic initiatives and manage operational aspects of software delivery.  You'll also improve cohesion and establish great ways to work together with our cross-functional teams comprised of software development, operations, product delivery, customer success, and sales.You should have a strong appreciation for the scaling process while remaining lean and efficient, thrive in a dynamic environment, and have excellent interpersonal skills. Through your work program managing, defining workflows and processes, you'll enable scalability and greater efficiency, as well as overall engineering team health.

    We are seeking a seasoned Technical Program Manager for our Cloud services operations. You will work with teams focused on service infrastructure and service reliability that supports our products and platform ensuring our customers’ seamless experience. This includes service engineering teams as well as supporting the infrastructure, services and tooling for the platform. You will collaborate with your peers to contribute to technical program management charter objectives. 

    In this role, you can expect to:

    • Create and maintain extensive work plans detailing complex infrastructure and operations projects in a fast moving engineering environment.
    • Persistently remove ambiguity and reduce complexity to ensure clarity around project goals, expectations and timelines.
    • Ensure high availability of the platform through thoughtful monitoring, and release practices, and an efficient incident management system.
    • Identify interdependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated and communicated.
    • Enable cloud engineering teams to work with our support organization and security team to develop processes that are well documented and executed.
    • Own systems for project documentation, status tracking, and communication to coordinate between engineering and project stakeholders to ensure delivery and overall project health escalating any issues, as appropriate, in a timely manner.
    • Establish, drive and continuously improve standards for processes that promote a high standard for product delivery and efficiency of teams.

    You may be a good fit for the team if you have:

    Key Qualifications

    • You have 3+ years of experience managing through technical programs
    • Prior engineering, infrastructure, or software development project management experience for Site Reliability Engineering / DevOps / Infrastructure domain
    • You have expertise in one or more of the major public clouds: AWS, Azure, GCP
    • Exceptional organizational, project management, and technical acumen.
    • Proficiency and experience in delivering large scale infrastructure projects
    • Self-motivated and proactive with demonstrated creative and critical thinking capabilities, strong analytical, troubleshooting, and problem-solving skills
    • Strong verbal and written communication skills to represent at all levels
    • Strong facilitation skills (requirements sessions, design meetings, progress and status meetings

    HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-RS1

    #LI-REMOTE

     

  • Lead Product Manager, End to End Experience
    Upwork

    Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.


    Upwork is looking for a Lead Product Manager who is passionate about delighting customers by building quality end to end experiences. We've formed a team to focus on the user experience and fit and finish of our product, setting the bar on quality for our company. You will consume customer feedback from user research, customer support conversations, NPS comments, and prioritize the most important issues our customers face. You will lead a team of designers and engineers to solve issues across the customer journey, removing the friction that is slowing down our users. Customers will be thrilled. Our support team and sales teams will cheer you on as you bury long standing issues that make their jobs more difficult. With you at the helm, no longer will we leave poor experiences unexamined.

    This role requires a passion for our customers, attention to detail, curiosity, critical thinking, and a thoughtful approach to problem solving.

    Your Responsibilities:
    • Consume customer insights from live user research, product audits, customer-facing teams, in-Product feedback, support tickets, and NPS feedback and prioritize them for your own team's work and for other Product leaders
    • Collaborate with designers, user researchers, data scientists, developers, and other product managers to frame problems and take ideas from ideation through implementation
    • Lead projects from conception to perfection: research, ideation, strategy, information architecture, interaction design, launch, testing, and iteration until we get it right
    • Work closely with designers and developers to deliver a polished final product
    • Proactively partner with teams who own pieces of the experience, dividing and conquering and collaborating closely with high trust
    • Combine findings from quantitative testing with user feedback to build beautiful experiences that delight customers and advance business goals
    What it takes to catch our eye:
    • Experience working as a product manager in a fast-paced environment.
    • Experience with building a roadmap, breaking it into experiments for testing hypotheses, and working to execute with cross-functional teams.
    • Deep empathy for customer needs, frustrations, and aspirations. Familiarity with crafting user experiences and their impact on conversion funnels.
    • Proven ability to combine data and customer feedback to frame problems and develop solutions.
    • Compelling written and oral communication skills.
    How to really knock our socks off:
    • You are able to build a sense of belonging for distributed teams
    • You have experience running two-sided marketplaces, especially marketplaces with wildly diverse participants or offerings

    Come change how the world works.

    At Upwork, you’ll shape talent solutions for how the world works today. We’re a remote-first organization supported by offices in Santa Clara and Chicago, working together to create exciting remote work opportunities for a global community of professionals. 

    Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We build amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

    Check out our Life at Upwork page to learn more about the employee experience.

    Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  

Others

  • Instructional Systems Designer
    DMS International

    DMS International (DMS) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative, unique and engaging learning experiences for commercial, civilian and defense organizations. Our high-caliber talent, delivery methodology and innovative solutions contribute to preparing a workforce that is ready for the future. You can join us on this journey to bring efficiency and creativity to our customers.

    At DMS, we are the catalyst for effective workforce transformation. To achieve this, we hire professionals who take pride in doing quality work and who are excited about contributing to the professional development of tomorrow's leaders.

    DMS seeks candidates that possess and display the attributes that reflect our Core Values of:

    • Quality in delivering solutions,
    • Leadership,
    • Innovation,
    • Teamwork,
    • Integrity in conduct
    • Responsiveness to our customer's mission

    Job Description

    DMS is seeking an Instructional System Designer for a major FAA learning services contract. The candidate must have a minimum of 5 years of experience in training development using ISD methodology must have knowledge and experience in the application of MS Project in managing client projects; must be knowledgeable of adult education industry standards and best practices. The position requires direct experience in the design and development of classroom or technology-based courseware and materials as well as performance and job aids. The candidate will work with SME's and client stakeholders to design high-level content and learning systems and tools.

    Experience Required

    • A minimum of 3-5 years of experience in training design and development of classroom and technology-based and web-based courseware materials using the ADDIE/ISD methodology
    • Knowledgeable of adult learning education industry standards and best practices
    • Experience providing ISD support at customer sites for Federal Government highly preferred
    • Experience with FAA ATC, DoD, and other government agencies highly desirable
    • Proficient in developing e-learning using HTML
    • Proficient in writing content, creating behavioral and cognitive objectives, research and assessment, creation of instructor guides, use of PowerPoints, videos, interactive simulations, and other instructional materials

    Required Skills                                               

    • Design interactive learning content preferably in management and leadership topics
    • Design simulations and job aids
    • Conduct analysis to define learning objectives; design and develop training courses, technology-based courseware
    • Research and apply best practices based on client-specific requirements
    • Generate instructional content and materials
    • Implement and make recommendations on learning and technology strategies
    • Proficient in MS Project
    • Recent work samples must be provided
    • Experience with HTML, graphics, and storyline

    Education

    • Bachelor's Degree in Adult Learning, Instructional Design, Education, Organizational Development or other area of study comparably relevant to the management of this effort, from a regionally accredited college or university
    • ISD Certification from an accredited institution is also required

    Location

    • Remote

    Work Hours

    • Monday to Friday 8am-5pm
  • Podcast Producer/Audio Editor
    CoinDesk

    WHO WE ARE 

    CoinDesk is an integrated media platform for the next generation of investing, exploring how cryptocurrencies and digital assets are contributing to the evolution of the global financial system and the future of money. Our vision is to inform, educate, and connect communities through news, data, events and research.

    CoinDesk is a quickly growing company with incredible ambition. Our global presence has grown exponentially through top quality journalism and event production, creating a community for millions of members. We are all excited to continue on this journey and take pride in the opportunity we have to make a long lasting impact. We’d love for you to join us if you’re willing to take on new challenges and immerse yourself in a world of intelligent, forward thinking individuals. 

    THE POSITION

    We are seeking a full time Producer/Audio Editor who will work with the Audio & Podcasts team.

    This individual will report directly to the Podcasts Editor or Deputy Podcasts Editor.

    The ideal candidate has experience developing radio or podcast show concepts, working with and honing talent.

    The ideal candidate has high standards and is a skilled, fast, meticulous audio editor experienced with both multi-track and linear edit modes.

    The ideal candidate is an experienced sound designer who has experience creating subtle yet powerful audio “sparkle” to documentary style productions. 

    The candidate should be ambitious, collaborative, hard-working and ready to roll up their sleeves as the CoinDesk Podcast Network experiences rapid growth.

    Responsibilities 

    • Production
      • Develop and hone existing and new show concepts
      • Develop and hone topics, guest(s) and episode concepts
      • Identify new talent and shows.
      • Work with and hone talent to deliver best-performances
      • Collaborate with wider editorial team and other internal stakeholders on various multimedia projects
      • Own all aspects of shows/series from conception to production including research, sourcing & booking guests, pre-interviews, writing scripts and planning out the structure of the story/episode
      • Be the coordinator and ultimately responsible party on multiple weekly podcasts.
      • Be responsible for the editorial and production integrity of the shows/series
    • Audio Editing
      • Perform daily, high fidelity, narrative audio technical and content editing
      • Sound design including ambient audio, intro/outro sequences and music curation
      • Produce short sponsor or advertising spots
      • Be the responsible party for daily and weekly productions
      • Work with talent to create best-possible performances 

    WHO YOU ARE

    Qualifications

    • Experienced with and prefers working fully remote
    • At least 2 years experience as a Audio Producer/Editor
    • Must be skilled with Adobe Audition
    • Interest in, if not familiarity with Bitcoin/Blockchains/Distributed Ledger Technologies
    • Must be able to communicate clearly, kindly, and efficiently over mediums including Slack, Video Chat, and via email. 

    PLUS PERKS!

    • 100% remote position
    • Full time position
    • Competitive salary and bonus offerings
    • Robust Medical, vision, and dental insurance 
    • Life & disability coverage
    • Blockchain & Crypto Training Sessions
    • Access to Retirement Savings plans
    • We celebrate birthdays, anniversaries, and our new hires!
  • Senior Editor of German
    Opera

    RESPONSIBILITIES: 

    1. Plan and manage all daily news operation in Germany : Follow and update top news quickly and regularly on the app, monitor and control the potential legal risk, etc. 

    2. Coach and supervise the junior editors. 

    3. Conduct market research and user studies. 

    4. Collaborate with other related departments like Product, R&D, etc.


    REQUIREMENTS:

    1. Proven experience of 3+ years in top medias. 

    2. Rigorous, methodical and strongly motivated by journalism. 

    3. Open-mind, good sense of mobile internet, keep up with the internet trends. 

    4. Great sensitivity to data, able to improve the quality of work by analyzing the statistics. 

    5. Exceptional ability and experienced in team management. 

    6. German native speaker, proficiency in English or Chinese. 

    7. MNC Working Experience.

     

  • Global Program Manager - Post Market Quality
    Juul

    Location: Remote, United States OR San Francisco, CA 

    ABOUT JUUL LABS

    JUUL Labs’ mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products.

     We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent. 

    We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details.

    ROLE AND RESPONSIBILITIES:

    The Global Program Manager – Post-Market Quality is responsible for supporting the operation and maintenance of the Quality Management System as it relates to Post-Market Surveillance. The position identifies continuous improvement opportunities and develops, deploys and maintains global harmonized processes in compliance to established and evolving regulatory requirements.  The position requires the ability to drive strategic activities while also managing tactical activities and communicating effectively with stakeholders.

    • Plan and manage the execution of complex quality and regulatory projects globally relating to integration, process standardization or improvement, supporting a global center of excellence for complaint handling.
    • Maintain the overall project plan and provide line of site for critical milestones across multiple workstreams and quality focused projects
    • Conducts routine meetings to ensure accountability and milestone achievements with team(s). Sets prioritization activities and follow up on actions.
    • Actively seeks collaboration and builds relationships with internal customers and external partners to improve overall outcomes and timely project completion.
    • Proactively identify and assess areas of risk, escalate issues in a timely manner and proactively propose solutions. Implement and manage project changes and interventions to achieve timely project outputs.
    • Develop a team culture of continuous improvement and teamwork that strives to improve quality.
    • Aid in development and maintenance of key performance indicators for post-market surveillance, ensuring that the KPIs are within the required scope.
    • Lead and support corrective action, process, policy and continuous improvement projects.
    • Continuously review requirements and processes to ensure compliance to business and regulatory needs.
    • Timely communication of business-related issues or opportunities to the next management level.
    • Subject Matter Expert (SME) in regulatory audits, internal audits and inspections as appropriate to represent and defend the post-market surveillance plan.
    • Additional responsibilities may be assigned.

    PERSONAL AND PROFESSIONAL QUALIFICATIONS:

    • 5+ year Quality Management Systems (QMS) Experience: The ideal candidate will have experience leading QMS projects ideally for medical device / pharma. Experience with global product complaints including, medical information call center processes, complaint handling, consumer safety, adverse events, product sample return, clinical and product investigation process, etc.
    • 3+ years of Project/Program Management Experience: Risk management, timelines, budget management, communications, change management, problem solving, PMO experience, resource management.
    • Demonstrated understanding of FDA 21 CFR Part 820, ISO Standards, EU MDR and Tobacco regulations.
    • Critical thinking and investigation skills. May receive technical guidance on complex problems, but independently determines and develops approaches and solutions.
    • Well organized and able to take on multiple initiatives in an ambiguous environment.
    • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
    • Demonstrated ability to understand and follow complex written procedures.
    • Knowledge of general quality management system concepts, including good documentation practice (GDP), corrective and preventive action (CAPA), and document change control practices.
    • Demonstrated ability to influence and drive change.
    • American Society for Quality (ASQ) certification, Six Sigma experience, and/or knowledge of Process Excellence tools is preferred.

     EDUCATION

    • Bachelor’s degree in Engineering, Technology, Science related field.

    JUUL LABS PERKS & BENEFITS:

    • A place to grow your career. We’ll help you set big goals - and exceed them
    • People. Work with talented, committed and supportive teammates
    • Equity and performance bonuses. Every employee is a stakeholder in our success
    • Boundless snacks and drinks
    • Cell phone subsidy, commuter benefits and discounts on JUUL products
    • Excellent medical, dental and vision benefits

     

    Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US.

     

     

  • Video Editor (EN & ES)
    Domestika
    At Domestika we're looking for a Video Editor (EN & ES) - Remote - Time Zone GMT or GMT+1.

    Domestika is one of the largest growing creative communities within the creative industry. It all started as a small but dynamic showcase of creative professionals, to help them connect and learn from each other. Years later, born from this core value, Domestika widened its reach by designing and producing online courses for all those who want to learn and improve professionally with the best teachers in the creative field. From this grew a community of over 1.5 million people who are curious and passionate about learning new skills.

    Today, Domestika produces online courses. We share editorial content for and with the best creative people in the world. We run creative events where teachers, creative professionals, and students all have the chance to share experiences, ideas, and projects.

    What does the Video Editor of the Marketing department at Domestika do?

    You will work editing promotional content related to Domestika courses and promotions linked to the company's communication campaigns. You will be in charge of creating new formats and postproduction of these contents.

    We are looking for someone who has mastered the audiovisual language, is up to date with new trends and knows how to adapt to the particularities of each project to join the Marketing video creation team.

    The selected person will be part of the Marketing team. This team is in a growth phase so this is a time where there are many opportunities to develop innovative ideas and formats.

    Requirements:

    • High level of Spanish and English.
    • 3 or more years of previous experience in artistic and audiovisual editing in previous jobs, with experience in advertising content.
    • Mastery of video editing software (Premiere).
    • Experience in basic color correction.

    It is a plus if:

    • You have experience with tools such as Photoshop, Illustrator and After Effects.
    • You have design and sound design knowledge.

    Professional skills:

    • You are passionate about everything creative.
    • You have the ability to edit intuitively and proactively, with good taste for music selection and flexibility to adapt to different audiovisual languages.
    • You understand the communication needs for promotional content for social networks.
    • You edit new audiovisual creative formats that connect daily with our community.
    • You are responsible for the quality of the visual and sound editing.
    • You are highly sensitive and have a taste for narrative.
    • You have artistic criteria.
    • You pursue audiovisual excellence in each project.
    • You are responsible and meet the delivery deadlines.

    Personal skills:

    • You enjoy working as a team.
    • You are proactive, suggest ideas, present new formats and adapt to new platforms.
    • You are flexible and move freely in changing and demanding work environments.
    • You are positive.
    • You are an advocate of creativity.
    • You communicate with clarity and passion and pass it on to the people who work with you.

    What do we offer?

    • Working in one of the leading companies in the creative industry.
    • A creative, dynamic, exciting, collaborative and multicultural team.
    • A fast-moving environment in which you can hone your skills, learn along with your colleagues and grow professionally.
    • An honest salary according to your experience and profile.

    Here you can see some examples of the Media content:

  • Spanish Speaking Researcher: Anti-Disinformation
    Avaaz

    Anti-Disinformation Researcher (USA) - Anti-Disinformation Team

    Period: (July - December 2020) with longer-term renewal possibility

    Disinformation is a threat to the US elections in 2020 and to democracy itself.  Malicious actors are spreading disinformation about the coronavirus, foreign and domestic influence operations are targeting US candidates, climate denialists cast a shadow over the science, and information warfare tactics are being deployed to sow chaos, deepen polarization, and suppress voter participation, particularly amongst vulnerable groups. The world is facing unprecedented crises, from a pandemic to climate catastrophe. If we let disinformation define the public debate and divide us just when we need to unite to tackle massive challenges, we could lose everything we love.

    That’s why, after two years of impact-driven, global anti-disinformation work, Avaaz is launching a hard-hitting, non-partisan, and impact-focused campaign to protect US democracy from the proliferation of disinformation, misinformation, “fake news” and the harm of online disinformers. 

    At the heart of this campaign is a robust research operation that monitors, tracks and responds to the emergence and spread of disinformation in the US online information ecosystem. If you’re a passionate, creative, focused, and results-driven professional who wants to be at the center of some of the world’s most impactful and solutions-focused anti-disinformation work -- now is your moment to apply!

    The role

    As a Researcher in this very fast-paced project you will be driving the organization’s anti-disinformation work ahead of the US 2020 elections -- including investigations, strategy development, content production, and partnership building. You’ll be joining a team focused on uncovering the networks of deception seeking to cripple the US democratic process, and on increasing pressure on Facebook, Google, Twitter and other platforms to adopt smart policies.

    Key responsibilities

    • Monitoring and investigating disinformation narratives and networks (foreign and domestic) of fake and duplicate accounts, bots, trolls and fake news operations on social media regarding the presidential and congressional elections. Including: 
      • Studying and analyzing local news ecosystems in key swing states to see how disinformation is spread. 
      • Investigating content targeting vulnerable voters, including communities of color  - particularly around issues such as voter suppression and societal polarisation. 
      • Proactively identifying opportunities for external, mission-effective campaign opportunities based on relevant monitoring and research. 
    • Compiling findings into reports to be shared with the major tech platforms, members of Congress, regulators, and the media for action (to take a look at previous reports and read more about this project, check out our anti-disinformation hub).
    • Consulting with external experts and supporting the development of strong strategies, policy, and messages to combat disinformation.
    • Helping to shape the overall strategic direction of the US anti-disinformation program, and at times supporting other tasks of the organisation including recruitment, team building and management, and special projects.

    General skills

    The ideal candidate will have a good cross-section of the following:

    • Excellent investigative and research skills. The role requires meticulous and thorough research design, data and evidence collection, and analysis.
    • Tech-savvy with a high-level understanding of social media platforms, especially Facebook, WhatsApp, Instagram and Twitter - and a strong sense of how those platforms are being misused.
    • Solid understanding of American elections, culture and politics.  
    • Strong teamwork skills, comfortable in a highly collaborative team culture and a hierarchical team structure, with regular pivots and changes.
    • Strong self care skills and resilience practices when engaging with challenging and triggering content. 
    • Strong strategic, creative, and innovative thinking.
    • Outstanding written and oral communication skills.
    • High professionalism, self-motivation, efficiency and results-oriented delivery on short timelines. 
    • It would be an asset if you had experience with social media monitoring tools and other online investigation tools, and knowledge of typical disinformation playbooks, past and current attempts to disrupt election processes through disinformation and deception.

    Location: Avaaz is a virtual organisation, with most of our work done over email, telephone and Skype. For this position we would prefer candidates based in the USA, but welcome other applicants from around the world to apply if meeting the skills described.

    Compensation and Benefits: Salary varies with location and experience, but is highly competitive with leading non-governmental organisations. The position comes with a generous benefits package including health care and dental.

    English fluency is a requirement, Spanish is an asset. 

    -------------

     

    Investigador/a para combatir la Desinformación (EE.UU) - Equipo Anti-Desinformación

    Período: (julio - diciembre 2020) con la posibilidad de renovación a largo plazo

    La desinformación es una amenaza para las elecciones estadounidenses en 2020 y para la democracia en general. Diversos actores con intenciones maliciosas propagan desinformación sobre el coronavirus, atacan a los candidatos y candidatas estadounidenses con operaciones de interferencia domésticas o promovidas desde el extranjero, los negacionistas del cambio climático subestiman la ciencia, y se despliegan tácticas de guerra informativa para sembrar el caos, profundizar la polarización y suprimir la participación de los votantes, particularmente ante los grupos más vulnerables. El mundo enfrenta crisis sin precedentes: desde una pandemia hasta la catástrofe climática. Podríamos perder todo lo que amamos si permitimos que la desinformación establezca la agenda del debate público y que nos divida justo cuando necesitamos estar unidos para enfrentar estos grandes desafíos.

    Es por esto que, después de dos años de un trabajo estratégico contra la desinformación a nivel global, Avaaz está lanzando una campaña contundente, no partidista y enfocada en resultados, para proteger la democracia estadounidense de la proliferación de desinformación, de las noticias falsas y del daño que generan los desinformadores en Internet..

    Esta campaña se basa en una operación investigativa que monitorea, rastrea y responde a la aparición y difusión de desinformación en el ecosistema de información online de Estados Unidos. Si eres un/a profesional con pasión y creatividad, con enfoque y orientación a los resultados, y si quieres estar en el centro de uno de los trabajos de mayor impacto en el mundo orientado a combatir la desinformación -- ¡es tu momento de aplicar!

    La posición

    Como investigador/a y activista en este proyecto de ritmo acelerado, estarás desarrollando el trabajo anti-desinformación de la organización en vísperas a las elecciones de EE.UU en 2020. Esto incluye realizar investigaciones, desarrollo de estrategias, producción de contenidos y creación de alianzas. Te unirás a un equipo enfocado en desenmascarar las redes de engaño que buscan estropear el proceso democrático estadounidense, así como aumentar la presión  sobre Facebook, Google, Twitter y otras plataformas para que adopten políticas acertadas.

    Responsabilidades clave

    • Monitorear e investigar las narrativas y redes de desinformación (nacionales y extranjeras) de cuentas falsas y duplicadas, bots, trolls, y operaciones de noticias falsas en redes sociales enfocadas en las elecciones presidenciales y del Congreso. Incluye:
      • Estudiar y analizar el ecosistema de noticias locales en estados clave para entender cómo se difunde la desinformación.
      • Investigar contenido que esté dirigido a votantes vulnerables, incluyendo a comunidades de color - particularmente alrededor de temas como la supresión de votantes y la polarización social. 
      • Identificar proactivamente oportunidades de campañas públicas y congruentes con nuestra misión, a partir del monitoreo e investigación más relevante. 
    • Compilar hallazgos y escribir reportes para compartir con las más importantes plataformas tecnológicas, miembros del Congreso, reguladores y medios de comunicación para lograr acción (si deseas ver reportes anteriores y leer más sobre este proyecto, puedes ir a nuestro Centro Anti-Desinformación)
    • Consultar con expertos externos y apoyar el desarrollo de estrategias, políticas y mensajes sólidos para combatir la desinformación.
    • Ayudar a darle forma a la dirección estratégica del programa anti-desinformación para EE.UU de nuestra organización, y de vez en cuando, respaldar otras tareas de la organización como: reclutamiento, actividades de formación y manejo de equipos, así como otros proyectos especiales.

    Habilidades generales

    El/la candidato/a ideal tendrá una buena combinación de lo siguiente:

    • Excelentes habilidades de investigación. El rol requiere de: una investigación diseñada con meticulosidad, de la recolección de datos y evidencia, así como de su respectivo análisis.  
    • Destreza con la tecnología y un alto grado de comprensión de las plataformas de redes sociales, especialmente Facebook, WhatsApp, Instagram y Twitter - y una gran comprensión sobre cómo se utilizan indebidamente estas plataformas.
    • Entendimiento sólido sobre las elecciones estadounidenses y la política.
    • Fuertes habilidades de trabajo en equipo, comodidad con una cultura de equipo altamente colaborativa y con una estructura jerárquica, con flexibilidad para manejar cambios de planes constantes según las necesidades.
    • Sólidas habilidades de autocuidado y prácticas de resiliencia al interactuar con contenidos desafiantes y emocionalmente pesados.
    • Una estructura de pensamiento basada en la estrategia, la creatividad y la innovación.
    • Extraordinarias habilidades escritas y de comunicación oral. 
    • Alto grado de profesionalismo, automotivación, eficiencia y orientación hacia la entrega de resultados en plazos cortos.
    • Sería una ventaja adicional si tuviera experiencia con herramientas de monitoreo de redes sociales y otros instrumentos de investigación, así como conocimiento sobre las típicas estrategias y tácticas en el mundo de la desinformación. También sobre intentos previos y actuales para irrumpir procesos de elección popular a través de la desinformación y el engaño.

    Ubicación: Avaaz es una organización virtual, la mayoría de nuestro trabajo se lleva a cabo a través de correo electrónico, teléfono y Skype. Para esta posición, preferimos a candidatos y candidatas basados en EE.UU, pero invitamos a postulantes de todo el mundo que envíen su aplicación si cumplen con las habilidades requeridas.

    Compensación y Beneficios: El salario varía según la ubicación y la experiencia, pero es altamente competitivo con otras organizaciones no gubernamentales líderes en el mercado. Esta posición incluye un generoso paquete de beneficios que incluye cuidado de salud y de odontología.

    Es un requisito la fluidez en inglés escrito y oral,  hablar español es una ventaja adicional.

     

     

     

  • Data Entry Specialist
    Wider Circle

    Wider Circle is a Silicon Valley healthcare start-up that engages with members of the community to learn how to maintain and improve their health, and outlook on life. Seeking a Data Entry associate that will be responsible to enter large amounts of health related data from various sources into the computer system for storage, processing and data management purposes.

     

    • Prepare, compile and sort documents for data entry
    • Check source documents for accuracy
    • Verify data and correct data where necessary
    • Obtain further information for incomplete documents
    • Update data and delete unnecessary files
    • Combine and rearrange data from source documents where required
    • Enter data from source documents into prescribed computer database, files and forms
    • Scan documents into document management systems or databases
    • Check completed work for accuracy
    • Store completed documents in designated locations
    • Respond to requests for information and access relevant files
    • Comply with data integrity and required HIPAA requirements
    • All other duties as assigned.

    Requirements

    • High school diploma
    • 1 year of experience with large amounts of data entry.
    • Experience with insurance health plan data preferred.
    • Proficient in relevant computer applications such as Google Suite.
    • Accuracy and attention to detail is essential
    • Excellent organization and time management is required
    • Accurate keyboard skills and proven ability to enter data at the required speed
    • Experience working in a fast paced environment with short deadlines

    Benefits

    • Competitive Benefits
    • Paid time off
    • Opportunity to make the world a better place
  • Practice Director, Data Governance and Protection
    Optiv



    Company Description

    At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest growing companies in a truly essential industry.

    In your role at Optiv, you’ll be inspired by a team of the brightest business and technical minds in cyber security. We are passionate champions for our clients, and know from experience that the best solutions for our clients’ needs come from working hard together. As part of our team, your voice matters, and you will do important work that has impact, on people, businesses and nations. Our industry and our company move fast, and you can be sure that you will always have room to learn and grow. We’re proud of our team and the important work we do to build confidence for a more connected world.



    Job Description

    Who we are looking for:

    Summary:
    The Practice Director provides leadership, vision, and growth strategy for the Data Governance and Protection Technical Community. Ensures high quality, profitable services engagements that build a trusted advisor relationship with our clients. Manage key metrics for consulting (utilization, profitability and revenue growth, customer satisfaction) for the Data Governance and Protection organization. 
    Acts as the point of reporting for all individual contributors throughout the Data Governance and Protection organization, the Practice Director is responsible for the care and development of the entire delivery team.

    Primary Duties and Responsibilities:

    • Select and develop key leaders into Managers and Senior Managers.
    • In accordance with best practices and functional requirements develop and maintain the Center(s) of Excellence (COE) for Data Governance and Protection across Optiv.
    • Develop partnerships across other service and domain areas.
    • Oversee creation and maintenance of key sales tools for Data Governance and Protection Area.
    • Develop and maintain key vendor and other partner relationships within Data Governance and Protection.
    • Develop relationships across Solution Areas and Practices. Develop relationships with national, area, and regional Sales leadership. Act as a mentor to all resources.
    • Responsible for the overall skills and capabilities of the delivery team to maximize quality, performance, and billability.
    • Effectively train and equip resources to ensure alignment with customer expectations and delivery of services.
    • Responsible for personnel performance and escalations.
    • Manage a global services team.
    • Maniacal focus on client satisfaction during service delivery.
    • Oversee team's engagement schedule and resource utilization.
    • Enhance, improve, and streamline product security service line offerings.
    • Grow, develop, and retain direct reports.
    • Assist sales in identifying and closing new business opportunities.



    Qualifications

    Education and Skills Requirements:

    • 7+ years of information security and/or professional services experience.
    • 4+ years of professional services mentoring and management experience.
    • Deep understanding of consulting financial metrics (utilization, profitability, revenue recognition, backlog).
    • Deep understanding of Data Privacy and Security Regulations including GDPR, HIPAA, and CCPA.
    • Deep understanding of Data Governance and Data Protection capabilities and technology required for Data Management across hybrid environments. (Examples, Masking, Encryption, DLP, DAG, Data Discovery, Data Classification, Database activity and anomaly detection).
    • Understanding of Identity and Access Management and the synergies with Data Management.
    • Experience with leading Data Governance and Protection solutions; Varonis, Symantec, Stealth bits, MFST, and SailPoint.
    • Experience building, growing, and leading geographically diverse teams.
    • Experience delivering and leading professional services engagements across multiple industry verticals.
    • Operational experience building consulting offerings and taking them to market.
    • Understanding of current cyber security trends, threats, and pressures experienced by customer security leaders.
    • Self-starter with strong written and verbal communication skills.
    • Strong desire to grow and mentor individuals both within and outside of the Data Governance and Protection practice.
    #LI-DH1



    Additional Information

    Why you’ll love it here:

    If you are seeking a culture that supports growth, fosters success and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations – Managed Services and Identity and Data Management. Optiv remains committed to championing Diversity, Equality and Inclusion within our organization and throughout the industry.

    With Optiv you can expect:

    • Work/life balance. We offer “Recharge” a flexible, time-off program that encourages eligible employees to take the time they need to recharge
    • Professional training resources, including tuition reimbursement
    • Creative problem-solving and the ability to tackle unique, complex projects
    • Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
    • The ability and technology necessary to productively work remote/from home (where applicable)

    Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.

  • Implementation Project Manager
    Caremessage
    CareMessage is the largest patient engagement platform for underserved populations in the United States. We envision a world where all people regardless of income or background achieve equitable health outcomes. We power the care for more than 7 million underserved patients at over 300 safety net organizations nationwide who receive timely healthcare information, preventive care reminders, appointment reminders, local resources, and health coaching through interactive voice and text messaging.
     
    We have ambitious north stars: 1) Reach the majority of the 30 million underserved populations in the United States on a monthly basis 2) Become profitable as a non-profit through a financially sustainable business model and 3) Build a diverse team that fully reflects the users it serves. We represent the next generation of healthcare technology organizations with an innovative product, business model, and remote-first organizational structure. Our long term goal is to impact healthcare outcomes globally.
     
    Founded in 2012 at Stanford University, CareMessage has raised over $25 million from Google.org, William K. Bowes Jr. Foundation, Pershing Square Foundation, Y Combinator, Schmidt Futures, and others to leverage technology to help safety net organizations fulfill the essential needs of underserved populations.
     
    Learn more:
    Check out our team culture on our Careers Page and our Team Blog.
     
    Who we are looking for...
    At CareMessage, we love our customers and are committed to their success. We want team members with a track record of success who are passionate, positive and care as much about the team as their own performance. This role requires someone with 5+ years project management experience who has worked on complex projects within the healthcare landscape. As an Implementation Project Manager, you'll be responsible for working with CareMessage's newest customers and helping them successfully implement our product features so that they achieve their clinical goals.  You'll play a major role in crafting optimal workflows, training programs, and general best practices for implementations.  As a member of the Customer Success team, you'll partner with people from other CareMessage teams (e.g. Sales, Product, Research, Engineering) to ensure that our customers are set up for long-term success.  
     
    Who You Are
    You have a continuous improvement mindset; driven to understand ‘why' and able to suggest ideas to improve the current environment in a constructive manner. You think critically before acting. You are comfortable interfacing with customers at the C-Suite level. You will own monitoring and reporting on progress against critical implementation and product lifecycle milestones. You are able to raise interdependent issues/concerns that may impact deliverables. You subscribe to and promote a culture of collaboration, where knowledge and skills are shared to facilitate efficient and timely delivery of our customer commitments. 



    Within 1 month, you'll...
    • Learn the product inside and out.
    • Speak with customers to understand their needs and their clinical goals.
    • Manage the implementations for a set of customers, using established templates and best practices.



    Within 3 months, you'll...
    • Partner with colleagues from across the company to optimize the touch points along the customer journey, using your project management expertise.
    • Develop new processes and enhance existing best practices for implementations.
    • Contribute documentation for our internal knowledge base.



    Within 6 months, you'll...
    • Grow your technical hat and become a subject matter expert in one or more technical integration areas.
    • Assist team in achieving implementation-related companywide OKRs.
    • Work with our product and engineering teams to prioritize customers' feature requests.



    Responsibilities
    • Manage new customer implementation process from sales hand-off to program launch; ensuring a smooth transition to Customer Success
    • Primary contact for new customers, providing information and collecting requirements related to the implementation
    • Drive cadenced customer planning and status meetings throughout the implementation
    • Develop, maintain, and monitor implementation schedules
    • Communicate across varying seniority with customer stakeholders
    • Deliver implementation and product lifecycle status reporting
    • Coordinate with Customer Success Managers to schedule key implementation milestones (Kick-Offs, Trainings, Go-Lives, etc.)Identify and facilitate resolution of technical issues throughout the implementation
    • Manage expectations and escalations for both customers and internal teams
    • Other duties as assigned



    Requirements
    • Bachelor’s degree from an accredited college or university
    • 5+ years project management experience
    • 3+ years healthcare industry experience
    • Prior experience with healthcare integrations, including HL7 messaging standards
    • Prior experience with API and sFTP protocols and standard
    • Passion for using technology to transform healthcare access and delivery in underserved communities.
    • Excellent communication skills – written, verbal, interpersonal – and strong ability to communicate with key stakeholders across multiple levels of an organization who have varying degrees of technical aptitude
    • Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment
    • Critical thinker; stays ahead of the implementation project team by identifying risks before they become problems
    • Ability to work independently and as a collaborative team player, with strong time management & prioritization skills
    • Experience working at the intersection of Business Development, Customer Operations and Engineering to execute customer initiatives is preferred (i.e. project/product teams, business analysts, etc)
    • Proficient in Microsoft Office applications (i.e. Excel, Word, PPT)
    • Experience using Salesforce to record and monitor customer activity preferred
    • Experience using task and resource management software (i.e. Jira, Asana, Trello, Smartsheet, Wrike, MS tools) preferred
     
     
    Benefits:
    Competitive salary
    Flexible work hours as a fully remote team
    Generous medical, dental, and vision insurance for employees and their families
    Health Savings Accounts and Flexible Spending Accounts
    401k retirement plan
    Paid parental leave
    13 wellness days to be used for anything that comes up in life or self-care
    Paid time off & 1-month paid sabbatical after 4-year anniversary
    15 paid company holidays, including a winter break
    Employee Assistance Program
    Budget for professional and personal development (webinars, online courses, books, and more)
     
    We are committed to equal opportunity and actively encourage candidates from diverse backgrounds to apply regardless of race, color, religion, sex, gender identity, national origin, military or veteran status, marital status, sexual orientation, etc.
  • Digital Content Editor, Humanities
    Great Minds

    Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks an experienced Digital Content Editor, Humanities.

     

    COMPANY PROFILE

    Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 900 people.

    For additional information please visit: www.greatminds.org

     

    OUR MARKET POSITION

    Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

     

    Position Summary

     The Digital Content Editor, Humanities, reports to the Publishing Manager, Humanities. The position will play a critical role in the development and execution of Wit & Wisdom and other Humanities digital projects. The Digital Content Editor will contribute to the Great Minds Humanities curriculum strategy, including, conceptualizing features and functionality for curriculum content, conducting market and academic research, advising on best practices in professional development presentations, and managing public-facing communications; developing and maintaining templates and style guidelines management of digital team processes and communications; coordination of meetings and schedules; and support of cross-team communications.

     

    Reports To: Publishing Manager, Humanities

     

    Core Responsibilities

     The duties and responsibilities include, but are not limited to the following:

    • manage strategy and development for all Humanities digital products and programs
    • lead conceptualization, piloting, and evaluation of digital instructional content
    • collaborate with Great Minds stakeholders to develop year-round and multi-year digital plans and protocols
    • contribute to the development of enterprise-wide strategic solutions-based digital strategy
    • drive strategy for digital accessibility requirements in all student and teacher-facing curriculum content
    • contribute to the development and management of design processes and communications
    • collaborate within and across teams both in Humanities and enterprise-wide to develop, launch, and implement digital curriculum and curriculum-support resources
    • contribute to the vision of Great Minds' content development strategic plan by researching, creating, and editing digital resources
    • ensure that Great Minds’ partners (both internal and external) understand the philosophy and best practices at the foundation of Great Minds’ curricula and support
    • cultivate and maintain a strong and supportive Great Minds culture in all work environments, with an emphasis on trust, collegiality, curiosity, and quality.

    User Experience

    •  Ensure a best-in-class digital user experience
    • Develop and manage resources that clarify and enhance the user experience with Wit & Wisdom resources

    Product Management

    • Identify and address partner needs directly or through consultation with other Great Minds teams
    • Structure and execute digital user testing plans
    • Observe on-site to gather data for long-term product planning
    • Partner with Product Manager, Humanities on digital market research, data analysis, and business analysis, including product configuration recommendations, delivery, communication

    Project Management

    • Coordinate with project managers on digital development logistics
    • Establish checklists and protocols for digital publishing process
    • Serve as the liaison with the content team and communicate logistics to all digital development stakeholders
    • Develop, refine, and maintain processes, tools, and strategies for the creation, and execution of all Humanities digital projects
    • Serve as liaison with the project and product managers and coordinate the digital workflow.
    • Represent the Editorial team in communications with internal and external stakeholders with professionalism and proficiency
    • Problem solve to create high-quality products by established deadlines.
    • Support team communications, resources, schedules, and work plans with a pro-active, problem-solving approach
    • Experience in digital curriculum development 
    • Deep content knowledge in English Language Arts with a bachelor’s or master’s degree in an associated content area
    • Superior writing and communication skills
    • Minimum of 5-7 years teaching experience
    • Knowledge of the Common Core State Standards desired

     

    Demonstrated Attributes

    • Flexible thinking
    • Commitment to continuous improvement
    • Leadership Skills
    • Organizational Skills
    • Academic and growth mindset
    • Proactive Problem solving
    • Ability to work independently and collaboratively
    • Receptivity to multiple viewpoints
    • Ability to contribute to big-picture vision
    • Commitment to high standards

     

    If selected for an interview a background check will be required.

    Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

  • Social Media Community Manager
    TruePoint Communications

    TruePoint Communications is seeking an independent contractor with a passion for social media to join our community management team for a global brand. 


    Overview: Generate meaningful results for the Digital Media team by serving on a team of Social Media Community Managers and successfully conduct social listening, proactive engagement, and reactive reputation scenarios; manage a brand content across a variety of different social networks including Facebook and Twitter, and act as liaison with multiple client teams.

    This is an independent contractor position with an alternative work schedule, allowing for remote work and a flexible schedule. This position will work approximately 25 hours per week, primarily nights, weekends, and holidays.

    Responsibilities: 

    • Conduct social listening, community management and handle reactive reputation scenarios; manage a brand's content across a variety of different social networks
    • Work with enterprise-publishing and listening tools. Write social media content. Engage with customers on news, products and services and share relevant information/content/links. Identify, flag, and engage in trending topics. Document and monitor additional activity as requested
    • Conduct standardized reporting and analysis in real-time and as-needed during times of crisis and high-volume activity  
    • Support account leads by consistently responding to client communications, ensuring goals and objectives are being met
    • Provide timely updates to account leadership, and the client when needed
    • Support onboarding/training efforts, as needed 

    Requirements

    • Background in customer experience management
    • Possess excellent social listening skills
    • Experience utilizing customer experience platforms, like Sprinklr
    • Have strong oral, writing, and editing skills including the ability to write polished marketing materials, without errors
    • Demonstrate creative and tactical thinking and the ability to effectively express concepts to senior team members  
    • Interact professionally with client executives, possess excellent interpersonal skills  
    • Demonstrate the ability to effectively develop client reports in a timely manner
    • A genuine interest in developing expertise in social media channels, including Facebook, Twitter, LinkedIn, Instagram, Snapchat  
    • Proactively share industry changes and updates with team members and clients
    • Demonstrate optimization of clients' social media presence  

    Skills/Qualifications:  

    • Minimum 4 years of professional experience with social media community management and/or social listening for a major brand
    • Proactive and takes initiative  
    • A concise and articulate writer 
    • Attention to detail and accuracy 
    • Prompt and reliable 
    • Bilingual English/Spanish is a plus
    • Experience with WebEx and Microsoft Teams is a plus
    • Experience with Sprinklr is a plus
    • Works collaboratively; contributes to and keeps up with a high-performing team 

     

  • Ubuntu Community Representative
    Canonical
    Ubuntu Community Representative
    Who is Canonical?

    Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, “the world’s best free software platform”. It is our mission to make open-source software available to people everywhere. We believe the best way to fuel innovation is to give innovators the technology they need. 

    Job Summary

    The Ubuntu community team is looking for a talented, technology-oriented communicator to

    enable and support community participation in Ubuntu. You will focus on the Ubuntu community processes, ensuring they are high quality and consistently implemented. 

     

    You will be responsible for communicating and scheduling the regular Ubuntu community team meetings, document the activity/attendance in those meetings and publish minutes. You will ensure nominations and voting are scheduled and voting successfully concluded and results published.

     

    Outside of those core responsibilities the community representative will welcome community contributors to the Ubuntu project and offer assistance to new and existing contributors seeking to get involved or expand their role.

     

    Community representatives have a broad impact and responsibility for maintaining the health of the community processes and growing community contributions to the Ubuntu project.

     

    You will work in a distributed team and travel internationally 4 to 6 times per year (1 week at a time) for engineering sprints, industry events, and conferences. Recent destinations include: Vancouver, Lisbon, Paris, New York, Phoenix, Toronto, Montreal, Seattle, Malta and Cape Town.

    Key responsibilities
    • Responsible for setting the agenda and scheduling regular meetings with all the community teams, councils and boards.
    • Oversee all Ubuntu community meetings, ensuring quorum is met, keeping track of action items and publishing meeting minutes.
    • Responsible for ensuring nominations and voting for members seeking places on community councils and boards take place in a timely manner.
    • Review Ubuntu community fund requests and ensure quarterly reports are published.
    • Secondary responsibilities:
      • Nurturing community contributions to the Ubuntu project.
      • Assisting local community teams with event planning.
      • Collaborating with the advocacy team promoting Ubuntu via blogs and social media.
      • Engage with the Ubuntu community through various means, including AskUbuntu, IRC, social media, conferences, etc.
      • Represent Ubuntu via speaking engagements at industry events and community conferences.
    Required skills and experience
    • Outstanding organisational and planning skills.
    • An enthusiastic self-starter.
    • Clear public record of accomplishments (talks, blog posts, GitHub, Twitter, etc.). 
    • Strong writing skills.
    • Strategic and creative thinker who can effectively navigate many opportunities.
    • Can work autonomously and assume full ownership of objectives as needed.
    • Comfortable with Linux-based operating systems, such as Ubuntu.
    • Comfortable with online communication and collaboration, such as mailing lists, video calls, IRC and forums.
    • Must be flexible and enjoy working with new technology in a fast-paced environment.
    • Experience of working effectively as part of a distributed team.
    • BS/BA or equivalent in Computer Science, Technical Communication, English, or a related field.
    Desired skills and experience
    • Knowledge of HTML, Markdown and other documentation technologies.
    • Knowledge of video creation and production.
    • Familiarity with Launchpad, GitHub, GitLab, and other code repositories and collaboration tools.
    • Experience delivering training is a plus.
    • Additional language skills.
    What Canonical Offers:
    • Learning and Development.
    • Annual Compensation Review.
    • Recognition Rewards.
    • Annual Leave.
    • Maternity and Paternity Leave.
    • Priority Pass for travel.
    • Flexible working option.

    Canonical believes a diverse workforce enhances our ability to deliver world class software and services which meet the world’s computing needs. We are committed to ensuring equal employment opportunities to all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

  • Ubuntu Community Representative
    Canonical
    Ubuntu Community Representative
    Who is Canonical?

    Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, “the world’s best free software platform”. It is our mission to make open-source software available to people everywhere. We believe the best way to fuel innovation is to give innovators the technology they need. 

    Job Summary

    The Ubuntu community team is looking for a talented, technology-oriented communicator to

    enable and support community participation in Ubuntu. You will focus on the Ubuntu community processes, ensuring they are high quality and consistently implemented. 

     

    You will be responsible for communicating and scheduling the regular Ubuntu community team meetings, document the activity/attendance in those meetings and publish minutes. You will ensure nominations and voting are scheduled and voting successfully concluded and results published.

     

    Outside of those core responsibilities the community representative will welcome community contributors to the Ubuntu project and offer assistance to new and existing contributors seeking to get involved or expand their role.

     

    Community representatives have a broad impact and responsibility for maintaining the health of the community processes and growing community contributions to the Ubuntu project.

     

    You will work in a distributed team and travel internationally 4 to 6 times per year (1 week at a time) for engineering sprints, industry events, and conferences. Recent destinations include: Vancouver, Lisbon, Paris, New York, Phoenix, Toronto, Montreal, Seattle, Malta and Cape Town.

    Key responsibilities
    • Responsible for setting the agenda and scheduling regular meetings with all the community teams, councils and boards.
    • Oversee all Ubuntu community meetings, ensuring quorum is met, keeping track of action items and publishing meeting minutes.
    • Responsible for ensuring nominations and voting for members seeking places on community councils and boards take place in a timely manner.
    • Review Ubuntu community fund requests and ensure quarterly reports are published.
    • Secondary responsibilities:
      • Nurturing community contributions to the Ubuntu project.
      • Assisting local community teams with event planning.
      • Collaborating with the advocacy team promoting Ubuntu via blogs and social media.
      • Engage with the Ubuntu community through various means, including AskUbuntu, IRC, social media, conferences, etc.
      • Represent Ubuntu via speaking engagements at industry events and community conferences.
    Required skills and experience
    • Outstanding organisational and planning skills.
    • An enthusiastic self-starter.
    • Clear public record of accomplishments (talks, blog posts, GitHub, Twitter, etc.). 
    • Strong writing skills.
    • Strategic and creative thinker who can effectively navigate many opportunities.
    • Can work autonomously and assume full ownership of objectives as needed.
    • Comfortable with Linux-based operating systems, such as Ubuntu.
    • Comfortable with online communication and collaboration, such as mailing lists, video calls, IRC and forums.
    • Must be flexible and enjoy working with new technology in a fast-paced environment.
    • Experience of working effectively as part of a distributed team.
    • BS/BA or equivalent in Computer Science, Technical Communication, English, or a related field.
    Desired skills and experience
    • Knowledge of HTML, Markdown and other documentation technologies.
    • Knowledge of video creation and production.
    • Familiarity with Launchpad, GitHub, GitLab, and other code repositories and collaboration tools.
    • Experience delivering training is a plus.
    • Additional language skills.
    What Canonical Offers:
    • Learning and Development.
    • Annual Compensation Review.
    • Recognition Rewards.
    • Annual Leave.
    • Maternity and Paternity Leave.
    • Priority Pass for travel.
    • Flexible working option.

    Canonical believes a diverse workforce enhances our ability to deliver world class software and services which meet the world’s computing needs. We are committed to ensuring equal employment opportunities to all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

  • Project Delivery Analyst
    Airship
    About You
     
    The Airship Services practice helps digital marketers become the best multi-channel marketers in the industry. You will be part of our team that is home to mobile and digital experts that are trusted advisors to the largest brands around the globe.
     
    As the Project Delivery Analyst for the Airship Services team, you will manage the intake, resourcing, status and revenue recognition reporting for all Airship Services projects.  You will also manage larger, more complex projects directly, providing traditional project management support and reporting to ensure project deliverables are met on-time.  As such, this role balances the use of business metrics and resource activities, project status dashboards and implementation of project management tools and techniques.  As the Project Delivery Analyst, you will maintain the status of all contracted as well as prospective projects.
     
    You will support and influence the design and integration of data across critical business systems in order to compose reporting and insights for proper resource assignment, capacity planning and revenue recognition reporting.
     
    The best part of working at Airship is our culture of strong cross-functional collaboration and highly integrated teams in sales, customer success, product, and marketing to help you succeed.
     
    Responsibilities
     
    Services Operations
          Collaborate regularly with Strategic and Technical Services to properly allocate resources to new projects.
          Maintain constant understanding of project status (percentage complete, blockers to completion and time remaining) through feedback from consultants and project owners; participate in and advise all stakeholders necessary about project statuses.
          Leverage project status data to maintain visibility into current and future resource availability by resource type; adjust allocations/hours/status based on continuous analysis of on-time delivery estimates.
          Monitor new project pipeline data to determine the future demand for services resources by resource type.
          Provide monthly reporting to the finance team for all completed projects that can be billed and revenue recognized.
          Create and run reports for Services Leads that track project status and new customer implementations.  Support business case development for additional team resourcing.
          Manage local delivery partner relationships and oversee all outsourced projects.
          Escalate delivery, performance or revenue issues to relevant Strategic or Technical Team Lead.
          Collaborate with Account Management Leads to report on customer product usage and Services team impact to customer retention.
    Project Management
          Establish and utilize standard project management methods for Airship Services to ensure consistency and visibility of project details, measurement and communication.
          Roll-out/train Consultants and Account Managers on the established project management process.
          Lead the large, more complex projects to ensure alignment on objectives, creation and ownership of tasks.
     
    Skills and Experience
          7 + years of professional experience preferably in an agency or SaaS business model and with an emphasis on marketing technology.
          5 + years of experience managing projects and working in a project-based delivery team.
          Bachelor's degree or equivalent experience.
          Analytical skills and experience evaluating data and trends to expose insights and opportunities.
          Strong interpersonal skills and desire to work in a dynamic and fast-paced environment.
          Strong organizational, presentation, and communication (written and verbal) skills.
          Proven influencing skills and ability to build rapport and respect across teams.
          Experience working on projects in Jira for status updates, time tracking and reporting tasks.
          Experience with one or more multiple resource allocation tools (Mavenlink, Jira, Tempo, Everhour, or similar).
          Experience with one or multiple project management tools (MS Project, Smartsheet, or similar).
          Experience building and running Salesforce reports and dashboards. (Gainsight, Looker and/or Amplitude a plus)
          Agile or PMP certification is a plus.
     
    About Airship
     
    Marketing and digital experience teams at thousands of the world’s most admired companies rely on Airship’s Customer Engagement Platform to create deeper connections with customers by delivering incredibly relevant, orchestrated messages on any channel. 
     
    Founded in 2009 as a pioneer in push notifications, Airship now gives brands the user-level data, engagement channels, AI orchestration and services they need to deliver push notifications, emails, SMS, in-app messages, mobile wallet cards and more to exactly the right person in exactly the right moment — building trust, boosting engagement, driving action and growing value.
     
    Latest press releases and news articles: Airship Newsroom
     
  • Instructor Recruiter
    Juni Learning
    Are you passionate about preparing kids for life and inspiring the next generation of engineers, designers, and builders? Juni is a massively distributed university for kids, starting with Computer Science. We bring the best instructors, curriculum and platform to students around the world who want to prepare for the future. Juni is backed by Y Combinator and angel investors including Arielle Zuckerberg, and the company was recently featured in Forbes, Fortune, and TechCrunch. Our team was founded by two Stanford alumni and ex-Googlers, and is headquartered in San Francisco.  
     
    We are hiring an Instructor Recruiter to help us reach more students and instructors worldwide. We’re looking for an amazing person who is excited about our mission and can support our Instructor hiring programs. You will directly report to the Instructor team and support the team by interviewing and evaluating candidates applying to teach for our Computer Science and Math programs.



    Responsibilities
    • Support the instructor team by reviewing new applications for various instructor roles within Juni. 
    • Conduct interviews (initial phone screens and mock-lessons) to potential instructor candidates. 
    • Review instructor interviews from other interviewers to make the hiring decision from the initial stage to the second stage. 
    • Own a robust pipeline to meet weekly and monthly targets for instructor hiring
    • Work across various members on the instructor team to meet weekly and monthly targets for new instructors. 
    • Proactively flag issues in the interviewing process and escalate issues as necessary
    • Work with multiple teams to hit company-wide goals for growth



    Qualifications
    • 2+ years experience in education, recruitment, or operations working with SaaS, education, or consumer products
    • B.A. or B.S. in Operations, Education, Computer Science, or a related field
    • Focused on hitting weekly and monthly targets with a demonstrated track record.
    • Experience shifting priorities while maintaining a high degree of organization and control
    • Excellent written and verbal communication skills; organized and detail-oriented. You love spreadsheets and checking off items in a todo list.
    • Represents Juni professionally with parents, students, external organizations, and within the team.Self-driven to manage your own work and results with high standards.
    • Openness to change, and quick to adapt to new systems.
    • Team player and collaborates with others constructively and positively.
    • Interest in and ability to learn basic programming is required, previous experience is a big plus
    • Strong ethical and honest approach.
    • Located in the US, work authorization in the US 
    • Benefits include health, dental, and vision insurance.
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