Customers today expect frictionless service on the contact channel of their choice. The emergence of digital channels like WhatsApp, Facebook Messenger and social media means that customers have more choices than ever for how they want to communicate with businesses. From the business perspective, the need to respond to customers on their channel of choice has driven technology transformation into the contact centre market. The outsourced contact centre market has lagged, struggling with how to offer services across the plethora of digital channels. Elev8CX exists to fix this problem, offering businesses outsourced contact centre services built on omni-channel contact centre technology. Elev8CX contact centre agents will be trained to the highest levels of customer service with our unique digital 1st approach. Agents will be primarily home-based, offering flexible employment to employees living in Jersey.