What are Digital Jersey Insight Sessions?
Digital Jersey Insight Sessions are open, expert-led briefings designed to cut through the noise and focus on what matters next. Each session highlights practical opportunities for AI adoption and integration across key business topics, with a clear focus on priority sectors and real-world application for Jersey.
Overview
Insight Session 13 – Next-Gen CX: Voice & Sentiment – ONLINE SESSION
Implementing AI voice assistants for local customer service. Real-time sentiment analysis for call centers.
This session explores the deployment of AI voice assistants and the growing role of real-time sentiment analysis in call centres. Understand how organisations can combine automation with emotional insight to deliver faster, more personalised support.
Date
Wednesday 12th August – 9:00am – 10:00am – ONLINE SESSION
Cost
Free to Digital Jersey members
£30 (plus GST) to non-members
ONLINE SESSION
Meet the speaker
Vincent Sider
Vincent has 19 years experience as a digital strategist and marketing practitioner, helping organisations define and build their digital strategies and improve their digital marketing. He has worked globally with some of the world’s leading organisations developing world-class digital marketing as Head of Strategy for British Telecom then Vice President for Social Media at the BBC and Head of TopGear.com, Adviser at the Royal Foundation and Board Member of its digital steering group. He is an award-winning lecturer and an alumnus of Mines ParisTech.
Apply Now