Technology is raising customer expectations at a breakneck pace…
- 70% of customers say connected processes — such as seamless handoffs or contextualised engagement based on earlier interactions — are very important to winning their business.
- Customers are 3.7x more likely to view seamless transitions between channels as important versus unimportant.
* Source: Salesforce State of the Connected Customer research.
During this event, we will be demonstrating how you can connect business development, marketing, finance and your service delivery teams together to guide each prospect and customer through a 1:1 customer journey. Connect every conversation to an opportunity:
- Finding customers – We will be showcasing how Marketing Automation technology can be used to create meaningful connections, generate more pipeline, and empower business development teams to close more deals.
- Winning customers – We will be showcasing how CRM technology can be used to view a complete view of your sales pipeline. Using AI and machine learning, how you can create a deeper understanding of your sales pipeline and create efficiencies by speeding up your sales and onboarding processes.
- Keeping customers – With a complete 360 view of your customers, we will be demonstrating how you can integrate Business Development and Marketing with your usual line of business applications, including NavOne, 5 Series and ViewPoint, to deliver the seamless experiences that your customers expect. Use AI and machine learning to ensure every customer is profitable and to proactively identify new opportunities with existing customers.
This webinar is suitable for both existing customers and new customers.