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Information re planned maintenance of business operating systems

Posted: Wednesday 3 March 2021

As part of on-going investment in its infrastructure, JT will be working with its suppliers to conduct planned maintenance on some of their business operating systems, including payments and charging systems, during March 2021. The work is necessary to ensure the systems that JT use remain up-to-date, secure and continue to provide the services customers expect to the highest standards.

These upgrade works will take place over the weekend of Saturday 13 and Sunday 14 March behind the scenes with minimal customer impact. During the upgrade, customers can continue to use JT services as normal, however prepaid top-ups will not be possible between 3pm on Saturday 13 March and 9am on Sunday 14 March, so we would encourage customers to make any necessary recharges ahead of this time. Customers will be able to view their bills but will not be able to make any bill payments during this time.

JT commented: “The planned works are part of JT’s on-going commitment to provide a high quality, reliable and secure service to our customers. From time to time as technology improves, our systems need to be updated which is why we are taking this step now. We wanted to give our customers notice of this, as part of our on-going programme of works investing in our platforms; for example we have already informed our customers who use our self-serve portal of some recent upgrades. Our friendly advisors are always on hand to help if customers have any questions.”

If any customer experiences a problem please contact us by emailing home@jtglobal.com and one of our JTHelp Team will respond to you as quickly as possible.

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