TSG already provides the billing software for more than 60 NHS GP practices – but the firm wants to grow that number to over 500, and so needed an online learning system to enable practices to quickly and efficiently train their staff to use it.
Being technology specialists, they decided to develop their own.
The platform they created can also be tailored for other local businesses, who are looking for a way of teaching their staff how to use an IT system, and so increase their efficiency and productivity.
It is highly interactive, enabling staff to tailor their learning to their own role and needs, and regularly self-certify the exact level they have reached. They gain badges to incentivise progress further through the system, gaining even more knowledge as they go.
It provides interactive and dynamic content, such as instruction videos, demonstrations and specific PDF’s which can be downloaded and circulated to provide quick reminders for the practice staff.
The system also gives practices the reassurance that they are working with a platform which meets the NHS’s national standards for clinical safety and information governance, which are both critical requirements in the medical sector.
James Baker, Business Development Executive at TSG, commented: “Earlier this year we launched our GP billing app, which is widely used by NHS practices to bill their patients and customers, perhaps for travel vaccinations, employment medicals or essential supplies.
“In order to meet the demand from practices across the country, we needed a way of quickly and efficiently teaching users how to use it, and to be able to certify their progress.
“That’s exactly what we have now built, and it has opened the door for us to expand our business much further into the UK and make the most of a really exciting opportunity.
“It’s essentially a communications platform which allows us to do everything from onboarding, to training, to sending out updates, as well as interacting with the users to get feedback on which modules are being used, how often and how they are performing.”
The new learning system also enables practices to better manage staff turnover, as if a new member of the team joins, they can quickly select the modules they need to work through, in order to be able to perform their new role.