Join us for the inaugural JCX Conference, where we kick off a transformative journey to refocus on what truly matters—our customers. By focussing on customer-centric practices, businesses will enhance loyalty, drive growth, and differentiate themselves from the competition. Elevate your customer experience and witness firsthand how a customer-first approach will transform your business and fuel long-term success.
NOW is the time to reset, refocus, and revolutionise the way we re-prioritise our customers.
At the Jersey Customer eXperience Conference, you’ll gain cutting-edge insights, practical strategies, and invaluable connections to elevate your customer experience to new heights, boost productivity to unite island businesses for growth with confidence.
A time to celebrate Customer Service Week as well as the launch of The JCX Alliance.
Our Keynote Speakers:
Alison Edgar MBE, Motivational Speaker, Author ‘SMASH IT’
Alison delivers clear business impact, with a human touch and personable approach.”Alison Edgar MBE is an expert in improving performance inside organisations. Throughout Alison’s years advising entrepreneurial businesses, she has discovered important factors that make them successful. Alison takes these lessons on enhancing motivation, communication, and agility and shares them with enterprising businesses.
‘The Productivity-CX Connection: Strategies for Success’
In any organisation, individual productivity is crucial, but a team’s success hinges on its collective efficiency, where the weakest link can determine overall performance. This session explores how providing a common language and unified approach can significantly enhance team productivity.
Attendees will learn strategies to align individual and team goals, and behavioural insights for self-awareness, fostering a supportive culture that boosts overall output. By improving team dynamics, this approach ultimately enhances customer satisfaction and drives customer loyalty, ensuring that every team member contributes to a cohesive and high-performing unit.
Andy Firth, VP MSPA Africa/Europe, Head of Advisory and Analytics at IPSOS.
Andy has over 25 years of experience in market research, with 17 years in mystery shopping. He is the Head of Advisory and Analytics at Ipsos Channel Performance and Vice President of the Mystery Shopping Professionals Association (MSPA) Europe/Africa. Andy’s team excels in advanced analytics, integrating mystery shopping with CX data to drive commercial growth. A passionate advocate for mystery shopping, Andy’s work has earned multiple award nominations for its impact on ROI.
‘Unveiling the power of Mystery Shopping, how it should be used within the CX eco-system.’
In his presentation, Andy will delve into the various reasons organisations employ mystery shopping and challenge common misconceptions about its use. He will illustrate how mystery shopping should be integrated into a comprehensive Customer eXperience framework and how it can serve as a standalone tool to deliver actionable insights for commercial growth and bottom-line protection. Through a series of case studies, Andy will demonstrate how organisations can achieve a significant return on their mystery shopping investments. He will highlight the role of advanced analytics in linking employee behaviors to sales performance and explore the connections to employee satisfaction research.
