Following assessment by QMS International, C5 Alliance’s Jersey IT Services at Rue Des Pres are now certified in the international standards of Information Security Management, ISO/IEC 27001, and IT Service Management, ISO/IEC 20000-1. C5 Alliance is one of very few Jersey businesses to have reached both standards of excellence in IT Service Management.
ISO/IEC 27001 stipulates a set of security controls that have become standard practice in the UK. To meet the standard, businesses must demonstrate considered assessment of the risks surrounding information security and implement policies and processes to ensure optimum data security. It is a stringent standard to reach, requiring physical and digital security of a global standard.
ISO/IEC 20000-1 measures the quality of a business’ service management and the value it provides to customers. By reaching the standard, C5 Alliance Jersey has demonstrated the high quality of its customer processes and procedures. The standard looks, among other areas, at service delivery processes, relationship management, resolution rates and control processes.
Antony Allen, Director of IT Services at C5 Alliance, commented:
“I couldn’t be more proud of the team here at Rue Des Pres for the outstanding quality of the work they do day in, day out. It’s thanks to them that we have been able to achieve ground breaking certification not just in data security but also in service management. This proves the dual focus of what we do: exceptional data security and exceptional customer service. We’ve always been clear that we’re a service desk – not a help desk – meaning we put great emphasis on going the extra mile for our clients, being proactive and focusing on ‘preventative care’. We also ensure that clients have a great experience when they use our services, making sure we deliver fast, effective solutions and excellent customer care. I’m delighted that the quality of what we do here has been recognised by external assessment and that we are one of the first in Jersey to hold certification in this prestigious standard.”